For Assistance
136
Solution 5
: Is a disabled access point set? To reset to initial settings:
1. Tap
>
Tools
>
Settings
>
Networks
tab >
More
.
2. Tap
Mobile networks
>
Access Point Names
.
3. Tap
>
Reset to default
.
Issue
: Battery level goes down quickly.
Solution
: Are you where signal is weak or have been out of service area for a long period? Calling
where signal is weak or being out of service area uses a lot of Battery.
Issue
: Cannot install applications.
Solution
: Applications cannot be installed with only a little free space on the phone or SD card. To
. Applications not supported by your phone cannot be installed.
Issue
: Cannot unlock screen.
Solution
: Power the phone on again. Data that was being edited is erased after the phone is
powered on again.
Virgin Mobile Account Information and Help
Find out about managing your account online and on your phone, buying additional minutes for your plan,
and getting help.
For more information about your Virgin Mobile account, as well as other Virgin Mobile services, visit us at:
Manage Your Account
Access information about your account. You can:
● Check your minutes.
● Add money (Top-Up).
● Changes plans.
● And more.
From Your Phone
Access your account from the special My Account app.
■ Tap
>
My Account
.
From Your Computer
■ Log in with your phone number and account PIN at