Sprint Worldwide Wireless Service
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To activate, call Sprint Worldwide Customer Support at
1-888-226-7212
. Representatives are
available 24 hours a day, 7 days a week to assist you.
Access Email and Data Services Internationally on
CDMA Networks
If data service is available on an international CDMA network, then you only need to set the phone to
CDMA; you will not need to select the specific carrier. Selecting a specific carrier is only necessary
for providers on the GSM network. If your phone has automatically selected a GSM network while
traveling, then you will need to set the phone to CDMA to access CDMA data services. (See
Enable
Global Roaming Mode
.) Visit
sprint.com/sww
for a list of services available in each country.
International Roaming Status Messages
You may receive status messages under certain conditions while roaming internationally. Before
contacting Sprint Worldwide Customer Support, note the message, numeric code, and the
conditions under which it appeared. The following table lists and describes the status messages.
Status Messages
Message Description
Number Not in Service
The number that you entered is not valid.
User Not Available
The phone that you called is either busy, out-of-range, or turned
off. Please try again later.
User Not Authorized
The phone that you called is either busy, out-of-range, or turned
off. Please try again later.
Please Try Later
This service is temporarily not available. Please try again later.
Service Restricted
Service may not be activated properly. Please contact Sprint
Customer Service to report the issue for resolution.
Service Not Available
This feature is not available on the current network.
Emergency Calls Only
Either the service is not activated properly or the current network
is available for emergency calling only. Adjust your network
settings to check for other available networks. If service is still not
available after adjusting the settings, contact Sprint Customer
Service to report the issue for resolution.
System Busy. Try Later
The system is experiencing heavy traffic. Please try again later.
Service Conflict
This service cannot be enabled because an incompatible service
has already been turned on.
Please Try Again
An error occurred. Note the error code and try again.
Self Check Error
A fault was detected with your phone. If this error recurs, note the
error and contact Sprint Customer Service.