31
EN
Problem
Possible Causes & Corrective Action
There is noise or
vibration.
A clicking sound can be heard when the unit starts or stops due to
movement of the reversing valve.
Creaking sound: The plastic parts of the indoor unit creak when they shrink
or expand due to sudden temperature changes.
Flowing or Blowing sound: This is the flow of refrigerant through the air
conditioner.
x
These are normal symptoms. The noise will stop.
The indoor unit gives
off an odor.
Odors (such as cigarette smoke) may be absorbed into the indoor unit and
discharged with airflow.
x
If the smell does not disappear, you need to wash the filter. If this does not
work, contact the service center to clean your heat exchanger.
The air conditioner
does not emit warm
air.
When Heating Mode starts, the vane is almost closed, and no air comes
out, even though the outdoor unit is operating.
x
This symptom is normal. Please wait until the unit has generated enough warm
air to blow through the indoor unit.
The outdoor unit is in Defrosting Mode.
x
In Heating Mode, ice/frost is built up on the coils when the outside temperature
falls. This function removes a layer of frost on the coil, and it should finish in
approximately 15 minutes.
Outside temperature is too low.
x
The heating effect may not be sufficient.
Your home appliance
and smartphone is not
connected to the Wi-Fi
network.
The password for the Wi-Fi that you are trying to connect to is incorrect.
x
Find the Wi-Fi network connected to your smartphone and remove it, then
register your appliance on LG ThinQ.
Mobile data for your smartphone is turned on.
x
Turn off the
Mobile data
of your smartphone and register the appliance using
the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
x
The wireless network name (SSID) should be a combination of English letters
and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
x
Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your Internet service provider or the router manufacturer.
The distance between the appliance and the router is too far.
x
If the distance between the appliance and the router is too far, the signal may
be weak and the connection may not be configured correctly. Move the location
of the router so that it is closer to the appliance.
NOTE
x
Some functions may not be supported, depending on the model.
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