
iPECS eMG80/100& eMG800 & UCP & vUCP
Administration and Programming Manual
Issue 2.3
154
Table 3.3.7.2-2 STATION GROUP ATTRIBUTES
— UCD/ACD GROUPS (PGM 191)
BTN
ATTRIBUTE/DISPLAY
DESCRIPTION
RANGE
DEFAULT
6
ACD 403 ANNC2 RPT
(1: ON / 0: OFF): OFF
After the 2ndannouncement, if the call
remains queued to the group, the 2ndVSF.
Announcement can be repeated at the
AnnouncementRepeatTimer interval.
0: OFF
1: ON
OFF
7
ACD 403 OVERFLOW DEST
S/H/V/SPD (Dial 1-4)
A call to the group will continue to route
through the group until answered or all
group members have been tried. The call
will then queue to the group or route to the
assigned OverflowDestination.
1:Station, 2:Station group
3:VSFAnnounce, 4:System speed
Refer to
description
8
ACD 403 OVERFLOW TMR
(000 - 600) : 180
A call to a group will remain queued to the
group or be sent to the assigned
OverflowDestination after expiration of the
OVERFLOW Timer.
000~600
seconds
180
9
ACD 403 WRAP-UP TMR
(000 - 999) : 002
After terminating any call, a Hunt Group
member will be maintained in a busy state
for the duration of the WRAP-UP Timer.
000~999
seconds
002
10
ACD 403 RPT NO MEMBER
(1 : ON/ 0: OFF) : OFF
If a call is received and no members are
on-duty, an ICM call will return re-order
tone, while a CO/IP call will be routed to
overflow destination.
0: OFF
1: ON
OFF
11
ACD 403 MUSIC SRC
(00
– 37) : 01
A Music source can be assigned so that
calls to the group will receive audio from
the assigned source in place of ring-back
tone while in Queue.
00: Ring-back,
01: INT Music,
02: EXT Music,
03: VSF MOH,
04~08: SLT MOH1~5,
09~37: VSFMOH2~30
Refer to
description
01
12
ACD 403 ACD WARN TONE
(1 : ON/ 0: OFF) : OFF
An ACD supervisor can monitor agent
conversations. A warning tone can be
provided to the agent and connected party
when the supervisor activates the monitor
feature.
0: OFF
1: ON
OFF
13
ACD 403 ALTER DEST
S/H/SPD (Dial 1-3)
When a call comes into the group and there
are no group members available, the call
will be routed to the assigned alternate
destination.
1:Station, 2:Station group, 3:System speed
Refer to
description
....