Cannot print through USB
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
C
HECK
THE
USB
CONNECTION
1
Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2
Firmly plug the square end of the USB cable into the back of the printer.
3
Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a
USB symbol.
Note:
If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.
M
AKE
SURE
THE
USB
PORT
IS
ENABLED
IN
W
INDOWS
1
Click
, or click
Start
and then click
Run
.
2
In the Start Search or Run box, type
devmgmt.msc
.
3
Press
Enter
, or click
OK
.
The Device Manager opens.
4
Click the plus sign (
+
) beside Universal Serial Bus controllers.
If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.
For more information, see the computer documentation.
R
EMOVE
AND
REINSTALL
THE
PRINTER
SOFTWARE
Network Troubleshooting
If you are having trouble setting up your printer on a network, print a network setup page, and then see the complete
network troubleshooting information in the
Network Getting Started Guide
or the comprehensive
User's Guide
available on the installation software CD.
Printing a network setup page
A
network setup page
lists the configuration settings of the printer, including the IP address and MAC address of the
printer.
1
Load plain paper.
2
From the home screen, navigate to
Print Setup Page
:
>
Network Setup
>
Print Setup Page
The network setup page prints.
Troubleshooting
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