Printer is printing blank pages
Blank pages may be caused by improperly installed ink cartridges.
R
EINSTALL
THE
INK
CARTRIDGES
AND
DEEP
CLEAN
AND
ALIGN
THE
PRINTHEAD
1
Reinstall the ink cartridges, see “Replacing ink cartridges” on page 15 for more information.
If the cartridges do not seem to fit, make sure the printhead is properly seated, and then try installing the
cartridges again.
2
Load plain paper.
3
From the home screen of the printer control panel, navigate to
Deep Clean Printhead
:
>
More Options
>
Deep Clean Printhead
A cleaning page prints.
4
Navigate to
Align Printer
:
>
More Options
>
Align Printer
.
An alignment page prints.
Note:
Do not remove the alignment page until printing is finished.
Printer is busy or does not respond
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
M
AKE
SURE
THE
PRINTER
IS
NOT
IN
P
OWER
S
AVER
MODE
If the power light is blinking on and off slowly, then the printer is in Power Saver mode. Press to wake up the
printer.
If the printer will not come out of Power Saver mode, then reset the power:
1
Unplug the power cord from the wall outlet, and then wait 10 seconds.
2
Insert the power cord into the wall outlet, and then turn on the printer.
If this problem persists, then check our Web site for updates for your printer software or firmware.
R
ECONNECT
THE
PRINTER
POWER
SUPPLY
1
Turn off the printer, and then unplug the power cord from the wall outlet.
2
Gently remove the power supply from the printer, and then reinsert it.
3
Plug the power cord into the wall outlet, and then turn on the printer.
Cannot delete documents from the print queue
If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and
printer may not be communicating.
R
ESTART
THE
COMPUTER
AND
TRY
AGAIN
Troubleshooting
42
