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43

Solve copy problems

If your problem is not in the
table, see the documentation
that shipped with your printer.

Problem

Solution

Copy of a color page came out black
and white.

This happens if the scan unit or printer (or
both) can only produce black and white.
If this is not the problem, look in the upper
left corner of the control panel and make
sure Content is set to

mixed

or

photo

(not

text

),

and try again.

Duplex does not work.

This usually means the scan unit or printer
(or both) is not capable of duplex.

Duplex lights don’t come on.

Can’t select duplex settings.

Ready is not displayed on the control
panel.

The control panel and the printer are not
talking to each other or the printer may be
turned off.
Try turning the printer off and back on.

Copy came out on the wrong kind of
paper.

The wrong type of paper is loaded in the
tray containing the copy media you selected,
or the printer may not be set up for
automatically selecting the paper type.
Put your special media in the tray, check the
paper type setting on the paper menu of the
printer and try again.

Control panel does not respond to
button presses.

The printer is turned off. Turn the printer
back on.

Original Size light goes off when
either “Scaling” button is pressed.

This action is correct. Setting the Original
Size

is done to conveniently select a scaling

factor.
If this setting is overridden by manually
setting a scaling factor, the size of the
original is no longer pertinent.

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Содержание OptraImage 222

Страница 1: ...www lexmark com September 1999 OptraImage Setup and User s Guide...

Страница 2: ...om and Eire call 0628 481500 In other countries contact your point of purchase References in this publication to products programs or services do not imply that the manufacturer intends to make these...

Страница 3: ...uide For use with the following models OptraImage 212 222 OptraImage 312 322 OptraImage 514 524 OptraImage 715 725 OptraImage Color 1200r OptraImage Color 1200p OptraImage W810s OptraImage W810p Optra...

Страница 4: ......

Страница 5: ...duct Overview 1 Chapter 1 Setup 7 Chapter 2 Copying 33 Chapter 3 Faxing 45 Chapter 4 Network Scanning 53 Appendix A Network Printing 61 Appendix B Job Accounting 73 Appendix C Scan Unit Support 77 App...

Страница 6: ...iv...

Страница 7: ...nd approved to meet strict global safety standards with the use of specific Lexmark components The safety features of some parts may not always be obvious Lexmark is not responsible for the use of oth...

Страница 8: ...cter les normes strictes de s curit globale lors de l utilisation de composants Lexmark sp cifiques Les caract ristiques de s curit de certains l ments ne sont pas toujours videntes Lexmark ne peut tr...

Страница 9: ...t Overview About the product 2 Supported printers 2 Guide to models and functions 3 OptraImage multifunction options 3 OptraImage multifunction solutions 3 Control panel guide 4 Control panel function...

Страница 10: ...rom the scan unit to your printer using the OptraImage control panel Send and receive faxes Configure the fax modem port on the MarkNet N2501e to fax a scanned document using the scan unit and the Opt...

Страница 11: ...traImage 212 X X OptraImage 222 X X X OptraImage 312 X X OptraImage 322 X X X OptraImage 514 X X OptraImage 524 X X X OptraImage 715 X X OptraImage 725 X X X Model number Copy function Fax function Sc...

Страница 12: ...es not apply to fax mode Backspace Menu lets you move backward to reenter information Menu and Menu moves you forward and backward in destination lists 4 Select makes your choice active and saves your...

Страница 13: ...copy size on page 37 Reduce or Enlarge does not apply to fax mode Reduce or Enlarge does not apply to scan to network mode 13 Collation Finishing collates the copies being made For additional informat...

Страница 14: ...dent web server In Scan to Profile mode to see your profiles you must press Fax Scan Mode repeatedly until you see Scan Profile and then Menu to advance through your profile names Scan Profile Scan to...

Страница 15: ...on for the control panel 11 Remove scan unit shipping retainer or carrier bracket 12 Install the ADF on your scan unit 14 Attach all the cables 16 Attach all the power cords and power up 17 Print a ne...

Страница 16: ...verify the printer hardware setup by printing the menu settings page Instructions for printing this page are included in your printer setup documentation IMPORTANT Turn All Power Off Before and during...

Страница 17: ...he card or the wall outlet Make sure your printer is unplugged MarkNet internal print servers are sometimes called printer option cards Install the MarkNet N2501e or N2401e print server in an availabl...

Страница 18: ...ion from the backing and then press it firmly on the OptraImage control panel Important Because the indicator lights need to shine through the overlay carefully align the edges and the holes Check con...

Страница 19: ...set to 6 and the termination switch is pushed all the way to the right If you purchased an OptraImage 715 725 W810s or W810p make sure the terminator is still installed on one the SCSI ports of the sc...

Страница 20: ...ition before moving the scan unit For more information see Moving the scan unit on page 83 1 Place the scanner on its side 2 Remove the retainer screw 3 Pull out the shipping retainer and put it in th...

Страница 21: ...it 1 Place the scan unit on the edge of a flat surface with its left side extended over the edge Caution Do not turn the scan unit upside down or on its side 2 Move the carrier bracket from its shippi...

Страница 22: ...he document cover as shown 3 Pull out the wire leg under the paper chute and snap it into place 4 Pull out the paper chute extension to the length you want 5 Hold the output paper rack to about 30 deg...

Страница 23: ...hipped with the scan unit OptraImage 715 725 and W810 1 Raise the ADF and secure it with the metal leg attached 2 Extend the paper chute enough to accommodate the length of your originals according to...

Страница 24: ...r installed in your printer You may have received a telephone adapter with this product one specifically designed for use in your country Attach the telephone adapter to the telephone fax line cable H...

Страница 25: ...er supply to the control panel c Connect the power supply to the power cord but do not plug the power cord into the wall yet d Connect the power supply of the scan unit e If you purchased a MarkNet N2...

Страница 26: ...Net link If you do not have a TCP IP environment skip to the next step and use the OptraImage control panel method of configuring to set up your fax function Assign an IP address netmask and gateway f...

Страница 27: ...Drivers MarkVision and Utilities CD that shipped with your hardware do a custom install to add network support and then select Print Server TCP IP Setup Utility Follow the instructions on the screen...

Страница 28: ...cations Commission See Emission Notices on page 100 and Telecommunications Notices on page 101 for more FCC information Two ways to set required fax information There are two ways to set the required...

Страница 29: ...sonal name or company name Station Number your fax phone number 5 Select the Country and Time Zone such as USA Can Eastern USA and Canada Eastern Standard Time This sets the required information 6 Set...

Страница 30: ...panel press Menu repeatedly until you see Fax Quick Setup and then press Select 2 When Country Zone appears use Menu to find your country and time zone for example US Can Eastern and then press Select...

Страница 31: ...network modes using the MarkNet resident web server Scan to network general setup Configure default scan job settings You can configure some default scan job settings that preset the OptraImage contr...

Страница 32: ...from any function you want to disable You can disable any scan to network mode without affecting the others You can also disable the ability to scan to a multi page TIFF file 5 Click Submit Configure...

Страница 33: ...b page Make sure your recipient is not already listed 4 Enter a unique name for the e mail recipient and specify the e mail address 5 Select which type of Scan to e mail you want to send Attachment is...

Страница 34: ...he FTP server destination This is the name that will appear in the OptraImage control panel 6 Find the address you want to modify in the FTP destination list and then click on the name of the recipien...

Страница 35: ...T 88 This file can be saved with any name and stored anywhere on the network to be accessed whenever necessary Specify the external file 1 Click Configuration 2 Click Manage Destinations 3 Click Speci...

Страница 36: ...traImage user Each user must be notified to enter the assigned Job Account number on the control panel in order to scan Create or add a Job Account 1 Browse to the MarkNet resident web server 2 Click...

Страница 37: ...imeout The timeout is the amount of time that passes after a scan job is complete before the control panel is relocked 6 Click Submit After the Validation mode has taken affect the OptraImage control...

Страница 38: ...the Enter Number prompt appears 2 Use the numeric keypad on the control panel and enter the phone number of the person receiving the fax 3 Place your original in the scan unit 4 Press Go Send to send...

Страница 39: ...ime and date Press Copy Size to move to the next selection or Original Size to go back Press Return when completed The scan unit isn t working Turn printer and scan unit off Check that everything is c...

Страница 40: ...32...

Страница 41: ...le copies 34 Examples of typical jobs 34 Job 1 single copy 34 Job 2 mixed content 35 Job 3 use 2 up to save paper 35 Job 4 duplex copies 35 Job 5 enlarge copies 36 Job 6 document with color 36 Adjust...

Страница 42: ...s Stop Clear to end the scan job For additional help in understanding the control panel see the Control panel guide on page 4 Examples of typical jobs The following examples explain how to change the...

Страница 43: ...your scan unit and printer support duplex you could also choose Duplex to save paper 3 Press Paper Saver until the 2 up light comes on 4 Press Collation Finishing until you see Collate displayed in th...

Страница 44: ...cument containing several small color photographs Photo mode is intended to be used to copy actual photographs or similar high quality images 1 Place an original page which has a photograph on it in t...

Страница 45: ...ther than letter legal and A4 Scroll through the choices and make your selection If your scan unit supports 11 x 17 or A3 size paper you can copy a book by pressing Original Size until Book Original a...

Страница 46: ...tor If either Reduce or Enlarge is pressed the Original Size light is turned off Automatic scaling between the original and the copy is used if the paper size selections have been set Feature Descript...

Страница 47: ...the highest priority If both the scan unit and printer are color capable this feature can produce color copies photo mono only available with color scanner color printer combinations Select if your or...

Страница 48: ...le the same panel light is on for both 4 up and 4 up Landscape printing There are five choices available in the Paper Saver menu Press the Paper Saver button until your selection appears in the contro...

Страница 49: ...mber of copies reappears Feature Description Plain paper If plain paper has been loaded properly into the printer it is used as the copy media when this light is turned on Plain paper is the default f...

Страница 50: ...ntil you see Factory Defaults displayed and then press Select 3 Press Menu until you see Restore and then press Select Restoring Factory Defaults appears briefly on the display to confirm that the set...

Страница 51: ...panel and the printer are not talking to each other or the printer may be turned off Try turning the printer off and back on Copy came out on the wrong kind of paper The wrong type of paper is loaded...

Страница 52: ...nd the plain paper light comes on The control panel uses the last button pressed as the highest priority The panel knows that the only A4 size paper loaded in the printer s trays is plain paper The co...

Страница 53: ...e original 46 Job 2 multiple originals 47 Job 3 mixed content 47 Job 4 photo 400 x 400 dpi 47 Job 5 colored original credit card receipt 47 Receive faxes 48 Fax receive setup 48 Fax log setup 49 Solve...

Страница 54: ...to cancel sending a fax Use a fax destination shortcut 1 Place your original document in the scan unit Press Stop Clear to cancel sending a fax 2 Press and then enter the shortcut number of fax destin...

Страница 55: ...ss Fax Resolution repeatedly until fine is selected 6 Press Go Send Job 4 photo 400 x 400 dpi 1 Place your original in the scan unit 2 Press Fax Scan Mode repeatedly until Enter Number appears in the...

Страница 56: ...Log For more information about this log see Fax log setup on page 49 Option Description Fax Storage Determines whether or not the incoming faxes are stored if they cannot immediately be printed The se...

Страница 57: ...but not automatically printed Also the oldest log entries are dropped off when the log becomes full Clear Logs Removes all entries from the send and receive logs Transmission Log Specifies that when...

Страница 58: ...usy This can be set for 0 through 14 attempts The default is 5 redials Redial Frequency Sets the number of minutes between redial attempts 1 200 minutes The factory default is set redial every three m...

Страница 59: ...ages were sent successfully Resend the pages that did not get sent or resend the entire fax job No pages were sent No dial tone for the modem Check your fax phone line and the cable hookup to the Mark...

Страница 60: ...attached to a network browse to the IP address of the MarkNet N2501e and check the setting Hint Setting Configuration Advanced Settings and then check the Enable Receive box Fax was printed on two pag...

Страница 61: ...ew 54 Create Scan Profiles 55 Scan documents back to your PC 55 Custom Scan to PC settings 57 Scan documents to e mail 58 Scan documents to permanent destinations 59 View the destination lists 59 Prin...

Страница 62: ...method for sending a one time scan job is to create a scan profile PC scan profiles let you send scanned documents in a file back to your PC E mail scan profiles let you send the scanned documents att...

Страница 63: ...to your PC Step 1 Set up your PC Scan Profile 1 Browse to the MarkNet resident web server 2 Click Create Scan Profiles For more explanation about the settings see Custom Scan to PC settings on page 5...

Страница 64: ...finished this window changes to Image Received Once the job appears in the list you can select it and launch an application to open the file Step 3 Scan your original documents This must be the Optra...

Страница 65: ...the compression format used to compress the scanned document output file Contrast Text Mixed Photo Describes the content of the originals being scanned Scan Depth RGB Gray BW Black and White Describes...

Страница 66: ...n a Web site and a Web link to that site is sent to the e mail recipient can save you from having to attach large scan jobs to email 7 Assign a Profile name After job is submitted this name appears in...

Страница 67: ...control panel a Press Fax Scan Mode repeatedly until you see Scan e mail or Scan FTP b Press Menu repeatedly until you see the name of your destination 3 To override the default format settings from...

Страница 68: ...st Posting the shortcut list close to the OptraImage control panel can reduce the time spent searching for destinations in one of the menus 1 Locate the OptraImage This must be the same OptraImage wit...

Страница 69: ...setup 62 Print a network setup page 62 Configure and print 62 TCP IP 63 Novell NetWare 67 AppleTalk 68 OS 2 Warp Server 68 Solve network print problems 69 TCP IP 69 Novell NetWare 70 Windows NT Serve...

Страница 70: ...data Save this page because you will use it later For more information about using the printer operator panel refer to your printer documentation If the IP address netmask and gateway are correct on...

Страница 71: ...ues such as the printer operator panel static ARP and telnet RARP and telnet BOOTP MarkVision or other Lexmark utility Instructions for three of these methods follow Printer operator panel A simple wa...

Страница 72: ...e MarkNet print server by typing a command similar to the following telnet 192 168 236 24 9000 4 Verify the print server is up and running on the network ping 192 168 236 24 Print server TCP IP setup...

Страница 73: ...and TCP IP The following instructions apply to Windows NT Server versions 4 0 and later 1 Install the TCP IP software component on the server that contains the print queue This software is necessary t...

Страница 74: ...ny port LPT COM or FILE for the initial setup Later you will change the port to a logical port e Click Next and then continue following the instructions on the screen until the printer object has been...

Страница 75: ...lient32 or Microsoft Client for NetWare networks 1 Install the NetWare software component on the workstation Look on the Drivers MarkVision and Utilities CD for the software Hint Do a custom install t...

Страница 76: ...eside Name 4 Click Create A PPD describes the printer or printer family For example the PPD lists which options are valid for the printer 5 If you are prompted to select a PPD PostScript Printer Descr...

Страница 77: ...ly in the MarkNet print server 3 Establish an FTP session with the print server ftp 192 168 236 24 4 Using the FTP put command print a file to the network printer put mytest ps 5 Check the port settin...

Страница 78: ...Non NDPS queue based 1 Make sure the NetWare protocol is turned on activated in the print server To find out print a network setup page and look under NetWare 2 Find out if the print server is servici...

Страница 79: ...rms the TCP IP protocol is working properly in the MarkNet print server ftp 192 168 236 24 6 Using the FTP put command print a file put mytest ps 7 See if the network printer shows up in MarkVision If...

Страница 80: ...hernet unless there is a router on the network 4 If you still don t see the printer in the Chooser make sure AppleTalk is active on the workstation look in the AppleTalk control panel 5 If the job pri...

Страница 81: ...73 Appendix B B Job Accounting Track OptraImage usage 74 Create accounts and set restrictions 74 Select a Courtesy tracking mode 75...

Страница 82: ...wed to scan documents Create accounts and set restrictions To use Job Accounting to track jobs Create Job Accounts for each authorized OptraImage user Notify each user to enter the assigned Job Accoun...

Страница 83: ...u on the OptraImage control panel Press Menu or Menu repeatedly until the name associated with the account is displayed in the control panel and then press Select Courtesy III There are two methods of...

Страница 84: ...76...

Страница 85: ...lems 79 OptraImage 212 222 312 322 Color 1200 T612 79 OptraImage 514 524 80 OptraImage 715 725 and W810 81 Cleaning and maintenance 82 OptraImage 212 222 312 322 Color 1200 T612 82 OptraImage 514 524...

Страница 86: ...s Paper with wrinkles curls folds or tears Tracing paper coated paper carbonless paper Paper that is too large or too small use flatbed instead Items other than papers such as cloth metal or OHP film...

Страница 87: ...2 Remove the multifed sheets of paper 3 Close the ADF unit 4 Flatten the paper corners and edges loosen the paper before reloading it in the paper guide 5 Check the feeding roller condition Clean if...

Страница 88: ...en the ADF to its full position 3 Carefully pull out the jammed piece of paper 4 Close the ADF 5 Connect the power and turn the scan unit back on OptraImage 514 524 For information about solving probl...

Страница 89: ...y remaining originals from the ADF paper chute 2 Open the ADF 3 Remove the jammed documents Be careful not to dislodge the ADF pad assembly spring 4 Check the paper path to see if any staples paper cl...

Страница 90: ...nt free cloth or cotton swab with Isopropyl alcohol 95 2 Open the ADF unit and wipe the upper feeding roller by moving the swab from side to side 3 Rotate the roller forward with your finger and repea...

Страница 91: ...Close the ADF unit and document cover Your scan unit is now ready for use Moving the scan unit If you need to transport the scanner follow these instructions to refit the shipping retainer 1 Turn off...

Страница 92: ...retainer from the use position and place it back into the shipping position OptraImage 514 524 For information about cleaning maintenance and other support refer to the scan unit documentation that s...

Страница 93: ...810 Cleaning the flatbed 1 Open the document cover 2 Wipe the document holding pad and document bed with a clean cloth dampened with Isopropyl alcohol 95 3 Let it dry completely before scanning Docume...

Страница 94: ...leaning the ADF 1 Open the ADF 2 Clean the pad assembly by wiping in a downward motion using a dry cloth or a cloth dampened with Isopropyl alcohol 95 Be careful not to damage the pick spring Pad asse...

Страница 95: ...87 3 Wipe the glass lightly to clean it 4 Wipe the pick roller Be careful not to damage the surface of the roller or mylar strip above it Glass Pick roller...

Страница 96: ...88 5 Wipe the feed rollers and the plastic rollers Be careful not to damage their surfaces 6 Wipe the sheet guide white strip 7 Close the ADF Feed rollers Plastic rollers Sheet guide...

Страница 97: ...all plastic rollers 1 Open the ADF 2 Wet a cotton swab with Isopropyl alcohol 95 3 Wipe the surfaces of the plastic rollers 4 Let all surfaces dry completely before scanning Small plastic rollers Smal...

Страница 98: ...n page 107 Replacing the ADF detachable pad assembly The ADF detachable pad assembly P N 12G0188 has a frequency life of 150 000 scanned pages You may experience difficulty with document feeding when...

Страница 99: ...d clamp and place it gently in the pad holder 4 Close the ADF OptraImage 514 524 For information about replacement parts and other support refer to the scan unit documentation that shipped with your O...

Страница 100: ...e ADF pad assembly P N 12G1835 is approximately 100 000 scanned pages or one year If you experience problems with papers double feeding through the ADF the pad assembly may be worn out and need to be...

Страница 101: ...year If you experience problems with papers not being picked up correctly try cleaning the pick rollers If that doesn t work then the rollers may need to be replaced 1 Open the ADF 2 Remove the two th...

Страница 102: ...right end comes out of the holding bracket The roller should now lift out easily 7 Carefully remove the copper bearings from both ends of the pick roller 1 Save them for use later 8 Repeat steps 5 and...

Страница 103: ...he holding brackets 11 Insert the sleeve end of pick roller 2 into the lower hole of the left holding bracket as far as it goes 12 Slide the other end of the new pick roller 2 into the lower bracket h...

Страница 104: ...ning sleeve back towards the left holding bracket until it snaps into a groove on the pick roller If done correctly the pick roller is fixed in place 15 Remove the new pick roller 1 from the package a...

Страница 105: ...urn each bearing until it fits back inside the bracket hole The bearings are shaped to fit the holes precisely 20 When both bearings are back in the bracket holes slide the retaining sleeve back towar...

Страница 106: ...98...

Страница 107: ...ations Notices 101 FCC rules Part 68 101 Industry Canada CS 03 Notice 102 Notice industrielle CS 03 Canada 103 European Community EC Declaration of Conformity 104 Network compatibility notices 104 Usi...

Страница 108: ...nd can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a re...

Страница 109: ...ded with this equipment See Attach all the cables on page 16 for instructions about connecting the fax telephone cable If this equipment causes harm to the telephone network the telephone company will...

Страница 110: ...s company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in...

Страница 111: ...entant d sign par le fournisseur Toute r paration ou modification de l appareil effectu e par l utilisateur ou tout dysfonctionnement de l appareil peut conduire la soci t de t l communications exiger...

Страница 112: ...is based on the ETSI Document A guide to the application of TBR 21 EG 201 121 V1 1 2 1998 07 It applies to all MarkNet print servers which bear the following mark The MarkNet print server has been app...

Страница 113: ...which receives metering pulses in Switzerland Note Metering pulses are present on all analog telephone lines in Switzerland Using the MarkNet print server in Norway and Spain The MarkNet print server...

Страница 114: ...106...

Страница 115: ...mondial Sur le CD ROM des pilotes de MarkVision et des utilitaires cliquez sur l ic ne Contacter Suporte ao cliente internacional No CD Drivers MarkVision e Utilit rios clique no cone Contactando a Le...

Страница 116: ...108...

Страница 117: ...8 photo mono 39 text 38 copy media collating 40 finishing 40 selecting 41 copy settings customizing 41 restoring factory defaults 42 copying adjusting copy size 38 basic instructions 34 changing copy...

Страница 118: ...ble 16 examples 400 x 400 dpi photo 47 colored original job 47 mixed content job 47 multiple originals job 47 single original job 46 Fax log menu 49 Fax Quick Setup menu 22 Fax receive menu 48 Fax sen...

Страница 119: ...67 N up copying 40 O option card configuring 62 installing 9 ports 9 setting IP address netmask gateway 63 setup 62 OptraImage features 2 tracking usage 74 OS 2 Warp Server network configuring 68 P p...

Страница 120: ...t destinations 25 permanent destinations 59 profile 58 setting basic information 24 setup 24 58 Scan to FTP permanent destinations 59 setup 26 specifying external destinations file 27 Scan to Network...

Страница 121: ...18 setting IP address netmask and gateway printer operator panel 63 static ARP and telnet 64 TCP IP setup utility 64 setup copying 34 MarkNet print server 62 network printing 9 problems control panel...

Страница 122: ...114...

Страница 123: ...xmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries 2000 Lexmark International Inc 740 West New Circle Road Lexingt...

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