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Chapter 11. Getting support

This chapter provides information about getting help and support from Lenovo.

•

“Before you contact Lenovo” on page 145

•

“Getting help and service” on page 145

•

“Purchasing additional services” on page 147

Before you contact Lenovo

Often, you can solve your computer problems by referring to the information in the explanations of error
codes, running diagnostic programs, or by consulting the Lenovo Support Web site.

Registering your computer

Register your computer with Lenovo. For more information, see “Registering your computer” on page 19.

Downloading system updates

Downloading updated software might resolve problems you experience with your computer.

To download updated software, go to the following Web site and follow the instructions on the screen:
http://www.lenovo.com/support

Recording information

Before you talk to a Lenovo representative, record the following important information about your computer.

Recording problem symptoms and details

Collect the answers to the questions below before you call for help. Then, you will be able to get help
as quickly as possible.

• What is the problem? Is it continuous or intermittent?

• Is there an error message? What is the error code, if any?

• What operating system are you using? Which version?

• Which software applications were running at the time of the problem?

• Can the problem be reproduced? If so, how?

Recording system information

The serial number label is on the bottom of your computer. Record the machine type and the serial number.

• What is the name of your Lenovo product?

• What is the machine type?

• What is the serial number?

Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo products, you
will find a wide variety of sources available from Lenovo to assist you. This section contains information
about where to go for additional information about Lenovo and our products, what to do if you experience a
problem with your computer, and whom to call for service should it be necessary.

© Copyright Lenovo 2015

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Содержание ThinkPad T550

Страница 1: ...User Guide ThinkPad T550 and W550s ...

Страница 2: ... 165 The latest Safety Warranty and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at http www lenovo com UserManuals Second Edition January 2015 Copyright Lenovo 2015 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in...

Страница 3: ...rams 15 Chapter 2 Using your computer 19 Registering your computer 19 Frequently asked questions 19 Using the multi touch screen 21 Special keys 23 ThinkPad pointing device 26 TrackPoint pointing device 26 Trackpad 27 Trackpad touch gestures 28 Customizing the ThinkPad pointing device 30 Replacing the cap of pointing stick 30 Power management 30 Using the ac power adapter 30 Using the battery 31 M...

Страница 4: ...9 Recovery overview 113 Recovery overview for the Windows 7 operating system 113 Creating and using a recovery media 113 Performing backup and recovery operations 114 Using the Rescue and Recovery workspace 115 Creating and using a rescue medium 116 Reinstalling preinstalled programs and device drivers 117 Solving recovery problems 118 Recovery overview for the Windows 8 1 operating system 118 Ref...

Страница 5: ...tion for Taiwan 153 Eurasian compliance mark 154 Brazil regulatory notice 154 Mexico regulatory notice 154 Appendix B WEEE and recycling statements 155 Important WEEE information 155 Japan recycling statements 155 Recycling information for Brazil 156 Battery recycling information for the European Union 156 Battery recycling information for Taiwan 157 Battery recycling information for the United St...

Страница 6: ...iv User Guide ...

Страница 7: ...yboard by lifting your hands from the palm rest Protect yourself from the heat generated by the ac power adapter When the ac power adapter is connected to an electrical outlet and your computer it generates heat Extended contact with your body even through clothing may cause a skin burn Do not place the ac power adapter in contact with any part of your body while it is in use Never use it to warm ...

Страница 8: ...anty For more information see Warranty Information in the Safety Warranty and Setup Guide that comes with your computer Customer safety is important Our products are developed to be safe and effective However personal computers are electronic devices Power cords power adapters and other features can create potential safety risks that can result in physical injury or property damage especially if m...

Страница 9: ...rheating smoke sparks or fire Damage to a battery such as cracks dents or creases discharge from a battery or a buildup of foreign substances on the battery A cracking hissing or popping sound or strong odor that comes from the product Signs that liquid has been spilled or an object has fallen onto the computer product the power cord or power adapter The computer product power cord or power adapte...

Страница 10: ...y objects Protect power cords and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquids can cause a short circuit particularly if the power cord or power adapter has been stressed by misuse Liquids also can cause gradual corrosion of power cord terminals and or the connector termina...

Страница 11: ...his is a safety feature Do not defeat this safety feature by trying to insert it into a non grounded outlet If you cannot insert the plug into the outlet contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature Never overload an electrical outlet The overall system load should not exceed 80 percent of the branch circuit rating Consult...

Страница 12: ...y Do not crush or puncture the battery Do not short circuit the battery or expose it to water or other liquids Keep the battery away from children Keep the battery away from fire Stop using the battery if it is damaged or if you notice any discharge or the buildup of foreign materials on the battery leads Store the rechargeable batteries or products containing the rechargeable batteries at room te...

Страница 13: ...otebook computers can generate a significant amount of heat due to their compact size Always follow these basic precautions When your computer is turned on or the battery is charging the base the palm rest and some other parts may become hot Avoid keeping your hands your lap or any other part of your body in contact with a hot section of the computer for any extended length of time When you use th...

Страница 14: ...connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product Whenever possible use one hand only to connect or disconnect signal cables Never turn on any equipment when ...

Страница 15: ...one output voltage and the sound pressure level Therefore to protect your hearing adjust the equalizer to an appropriate level Excessive use of headphones or earphones for a long period of time at high volume can be dangerous if the output of the headphone or earphone connectors do not comply with specifications of EN 50332 2 The headphone output connector of your computer complies with EN 50332 2...

Страница 16: ...y to a personal computer If this product has such a cord cable or wire then the following warning applies WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead a chemical known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling xiv User Guide ...

Страница 17: ...t on page 13 Lenovo programs on page 14 Locating computer controls connectors and indicators This section introduces the computer hardware features to give you the basic information to start using the computer Front view Note Your computer might look different from the following illustration Figure 1 Front view 1 Camera available on some models 2 Microphones available on some models 3 Power button...

Страница 18: ...button does do the following 1 From the desktop click the battery status icon in the Windows notification area on the taskbar 2 More power options Choose what the power buttons do 3 Follow the instructions on the screen 4 Fingerprint reader available on some models Some models have a fingerprint reader Fingerprint authentication technology provides a simple and secure user access by associating yo...

Страница 19: ...g situations When your computer is on or in sleep mode When your computer is in hibernation mode or is turned off but connected to ac power To charge these devices when the computer is disconnected from ac power and is in hibernation mode or is turned off do the following For Windows 7 1 Start the Power Manager program and click the Global Power Settings tab 2 Select Enable Always On USB 3 Select ...

Страница 20: ...r enables a plug and play setup and supports adapters that can plug into DVI VGA or High Definition Multimedia Interface HDMI connectors The mini DisplayPort connector of your computer supports audio as well as video streaming 4 Fan louvers The fan louvers and the internal fan enable air to circulate in the computer to ensure proper cooling especially the cooling of the microprocessor Note To ensu...

Страница 21: ...onnecting USB compatible devices such as a USB printer or a digital camera Attention When you attach a USB cable to this USB connector ensure that the USB mark is facing upward Otherwise the connector might get damaged 3 Video Graphics Array VGA connector Use the VGA connector to connect the computer to a VGA compatible video device such as a VGA monitor Note If you attach the computer to a dockin...

Страница 22: ...the risk of electrical shock do not connect the telephone cable to the Ethernet connector You can only connect an Ethernet cable to this connector The Ethernet connector has two network status indicators that show the status of the network connection When the green indicator is on the computer is connected to a LAN When the yellow indicator blinks data is being transmitted Note If the computer is ...

Страница 23: ...you are at the office or at home For more information about the supported docking stations see ThinkPad docking stations on page 43 3 Keyboard drainage holes If you accidentally spill water or drink over the keyboard liquid can be drained out from your computer through the keyboard drainage holes 4 Speakers Your computer is equipped with a pair of stereo speakers 5 Emergency reset hole If the comp...

Страница 24: ...ys on page 23 2 Speaker mute indicator When the speaker mute indicator is on the speakers are muted 3 Microphone mute indicator When the microphone mute indicator is on the microphones are muted 4 Camera status indicator When the camera status indicator is on the camera is in use 5 6 System status indicators The indicator in the ThinkPad logo on the computer lid and the indicator in the power butt...

Страница 25: ...ne Microsoft label Machine type and model The machine type and model label identifies your computer When you contact Lenovo for help the machine type and model information helps support technicians to identify your computer and provide faster service The following figure shows the location of the machine type and model of your computer Note Your computer might look different from the following ill...

Страница 26: ...WAN module is affixed to the wireless WAN module 1 available on some models installed in the computer Note For the user installable wireless module ensure that you use only Lenovo authorized wireless module for the computer Otherwise an error message will be displayed and the computer will beep when you turn on the computer Certificate of Authenticity The Certificate of Authenticity label is provi...

Страница 27: ...e with the Windows 8 1 operating system are shipped with the Windows 8 1 license key digitally encoded into the computer hardware If your computer model is licensed to use the Windows 8 1 Pro operating system that license contains downgrade rights which permit you to use the Windows 7 Professional operating system in place of the Windows 8 1 Pro operating system if you prefer For more information ...

Страница 28: ...solid state drive for cache only available on some models Display Color display with the Thin Film Transistor TFT technology Display size 396 24 mm 15 6 inches Display resolution 2880 by 1620 or 1920 by 1080 or 1366 by 768 depending on the model Brightness control Camera available on some models Microphones available on some models Keyboard 6 row keyboard or 6 row backlight keyboard depending on t...

Страница 29: ... power adapter Sine wave input at 50 to 60 Hz Input rating of the ac power adapter 100 to 240 V ac 50 to 60 Hz Operating environment This section provides information about the operating environment of your computer Environment Maximum altitude without pressurization 3048 m 10 000 ft Temperature At altitudes up to 2438 m 8000 ft Operating 5 0 C to 35 0 C 41 F to 95 F Storage 5 0 C to 43 0 C 41 F t...

Страница 30: ...ram by its program name or icon name as shown in the Lenovo programs available on the Windows 7 operating system table Note If you do not find the program you need open the Lenovo ThinkVantage Tools program to find the dimmed icon for the program Then double click the icon to install the program To access Lenovo programs through Windows Search do the following 1 Click the Start button and then typ...

Страница 31: ... 8 1 operating system from the Start screen or the Apps screen Press the Windows key to go to the Start screen Click a Lenovo program to launch it If you cannot find the program you need click the arrow icon to go to the Apps screen Find the desired program in the list or search for the program in the search box Note If you do not find the program you need go to Lenovo PC Experience Lenovo Tools T...

Страница 32: ...onvenient flexible and complete power management for the computer It enables you to adjust your computer power settings to achieve the best balance between performance and power saving Recovery Media Windows 7 The Recovery Media program enables you to restore the contents of the storage drive to the factory default settings Rescue and Recovery Windows 7 The Rescue and Recovery program is a one but...

Страница 33: ...ou can mute or unmute the recording devices that you have selected in the Lenovo Microphone Mute program Lenovo SHAREit Windows 7 and Windows 8 1 The Lenovo SHAREit program enables you to share files easily and rapidly across devices such as computers and smartphones even without any Internet connection You can connect to your friends and send photos folders and other files through Lenovo SHAREit ...

Страница 34: ...18 User Guide ...

Страница 35: ...ng benefits Quicker service when you call Lenovo for help Automatic notification of free software and special promotional offers To register your computer with Lenovo go to http www lenovo com register and follow the instructions on the screen to register your computer If you are using a Windows 7 operating system you also can register your computer through the preinstalled Lenovo Product Registra...

Страница 36: ...swords on page 61 Before you dispose of the data on the storage drive be sure to read the topic Notice on deleting data from your storage drive on page 70 How do I attach an external monitor Ensure that you follow the procedure in the topic Using an external display on page 38 With the Extend desktop function you can display output on both the computer display and an external monitor See Choosing ...

Страница 37: ...ome models Note Your computer screen might look different from the following illustrations Note Depending on the operating system and app you use some gestures might not be supported Touch gesture touch models only Description Touch Tap Mouse action Click Function Open an app or perform an action on an open app such as Copy Save and Delete depending on the app Supported operating systems Windows 7...

Страница 38: ... 7 and Windows 8 1 Touch Swipe in from the right edge Mouse action Move the pointer to the bottom right or top right corner of your screen Function Display the charms that contain system commands such as Start Settings Search Share and Devices Supported operating system Windows 8 1 Touch Swipe in from the left edge Mouse action Move the pointer to the top left corner of your screen and then click ...

Страница 39: ...pp Mouse action From the top edge of the screen click hold and move the pointer to the bottom of the screen Then release the button Function Close the current app Supported operating system Windows 8 1 Tips on using the multi touch screen The multi touch screen is a glass panel covered with a plastic film Do not apply pressure or place any metallic object on the screen which might damage the touch...

Страница 40: ...tart menu On the Windows 8 1 operating system press the Windows key to switch between the current workspace and the Start screen For information about using the Windows key with other keys refer to the help information system of the Windows operating system 4 Function keys Enables or disables the Fn Lock function When the Fn Lock function is disabled The Fn Lock indicator is off To initiate the sp...

Страница 41: ...he computer display and an external monitor For more information refer to Using an external display on page 38 Note To switch between the computer display and an external monitor the Windows P key combination also is available Enables or disables the built in wireless features For more information on the wireless features refer to Wireless connections on page 35 For Windows 8 1 Opens the Settings ...

Страница 42: ...or out The ThinkPad pointing device consists of the following two devices 1 TrackPoint pointing device 2 Trackpad By default both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled To change the settings see Customizing the ThinkPad pointing device on page 30 TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions o...

Страница 43: ... pointing stick nonslip cap in any direction parallel to the keyboard The pointer moves accordingly but the pointing stick itself does not move The speed at which the pointer moves depends on the amount of pressure you apply to the pointing stick Left click Press the left click button 2 to select or open an item Right click Press the right click button 3 to display a shortcut menu Scroll Press and...

Страница 44: ...cument Web site or apps Ensure that you position your two fingers slightly apart from each other With the trackpad you also can perform a variety of touch gestures For information about using the touch gestures see Trackpad touch gestures on page 28 Trackpad touch gestures The entire trackpad surface is sensitive to finger touch and movement You can use the trackpad to perform the same point and c...

Страница 45: ...d apps Four finger swipe Put four fingers on the trackpad and move them downward to show the desktop Note The following touch gestures are available only on the Windows 8 1 operating system Swipe from the top edge From the Start screen or the current app swipe in from the top edge of the trackpad with one finger to display the command menu Swipe from the top to the bottom edge Swipe from the top t...

Страница 46: ... for a period of time you might consider replacing the cap with a new one Note Ensure that you use a cap with grooves a as shown in the following illustration Power management This section provides information about how to use ac power and battery power to achieve the best balance between performance and power management Using the ac power adapter The power to run your computer can come either fro...

Страница 47: ...ionized business by enabling you to take your work wherever you go With ThinkPad batteries you are able to work longer without being tied to an electrical outlet Checking the battery status The battery status icon in the Windows notification area displays the percentage of battery power remaining The rate at which you use battery power determines how long you can use the battery of your computer b...

Страница 48: ...time through the battery status icon in the Windows notification area Note To maximize the life of the battery the computer does not start recharging the battery if the remaining power is greater than 95 Tips on charging the battery Before you charge the battery make sure that the temperature is lower than 10 C 50 F Charge the battery in any of the following conditions A new battery is installed T...

Страница 49: ... Store it in a cool dry place Keep it away from children The battery is a consumable supply If your battery begins to discharge too quickly replace the battery pack with a new one of the types recommended by Lenovo For more information about replacing the battery pack contact your Customer Support Center DANGER Do not drop crush puncture the battery or make it subject to strong forces Battery abus...

Страница 50: ... Screen blank mode for Windows 7 only The computer display requires considerable battery power To enter screen blank mode right click the battery gauge icon in the windows notification area and select Power off display Sleep mode In sleep mode your work is saved to memory and then the storage drive and the computer display are turned off When your computer wakes up your work is restored within sec...

Страница 51: ...hem off to help conserve power Connecting to the network Your computer has one or more network cards that enable you to connect your computer to the Internet or other network connections Ethernet connections You can connect your computer to a local network or a broadband connection by using the built in Ethernet feature of the computer DANGER Your computer has an Ethernet connector To avoid the ri...

Страница 52: ...nage multiple network profiles For Windows 7 Use the Access Connections program For more information see Accessing Lenovo programs on the Windows 7 operating system on page 14 For Window 8 1 Open the Lenovo Settings program and click Location Awareness For more information see Accessing Lenovo programs on the Windows 8 1 operating system on page 15 Tips for using the wireless LAN feature To achiev...

Страница 53: ...hone reception is the strongest Checking the wireless WAN connection status You can check the wireless WAN connection status through the wireless network connection status icon in the Windows notification area The more bars encompassed the better the signal is For the Windows 7 operating system you also can check the wireless WAN connection status through the Access Connections gauge in the Window...

Страница 54: ...ted to the VGA or mini DisplayPort connector by a cable The wireless display can be added through the Wi Di or Miracast function Connecting a wired display Note When you connect an external monitor a video interface cable with a ferrite core is required 1 Connect the external display to an appropriate video connector on your computer such as the VGA connector or mini DisplayPort connector 2 Connec...

Страница 55: ...only the main display shows the video output Changing display settings You can change the settings for both the computer display and the external display For example you can define which one is the main display and which one is the secondary display You also can change the resolution and orientation To change display settings do the following 1 Right click on the desktop and select Screen Resoluti...

Страница 56: ...and start the photographing video capturing or video conferencing function Then the camera starts automatically and the green camera in use indicator turns on For more information about using the camera with a program refer to the help information system of the program Configuring camera settings You can configure the camera settings to meet your needs such as adjusting the quality of the video ou...

Страница 57: ...a metal table or a grounded metal object This action reduces any static electricity from your body The static electricity could damage the card 1 Locate the appropriate type of slot for your card See Locating computer controls connectors and indicators on page 1 2 Make sure that the card is correctly oriented For flash media card The metal contacts are facing down and pointing toward the card slot...

Страница 58: ...w hidden icons Then right click the Safely Remove Hardware and Eject Media icon 2 Select the item you want to remove to stop the card 3 Press the card to eject it from your computer 4 Remove the card and store it safely for future use Note If you do not remove the card from your computer after you eject the card from the operating system the card can no longer be accessed To access the card you mu...

Страница 59: ... and a credit card To shop at Lenovo go to http www lenovo com essentials ThinkPad docking stations You can attach your computer to a supported docking station to expand working capability Your computer supports the following USB docks ThinkPad USB 3 0 Dock ThinkPad Basic USB 3 0 Dock For detailed information about how to use the USB docks refer to the user manuals that come with the USB docks You...

Страница 60: ...ector on your computer when you attach the docking station 4 Docking station connector Used to attach your computer Rear view 1 Always On USB connector Used to connect devices that are compatible with USB 2 0 or charge some mobile digital devices and smartphones when your computer is in sleep or hibernation mode 2 USB 2 0 connectors Used to connect devices that are compatible with USB 2 0 3 USB 3 ...

Страница 61: ...king station to a desk table or other non permanent fixture ThinkPad Pro Dock Front view 1 Power button Press the power button to turn on or turn off the computer 2 Key lock indicator This indicator turns on when the system lock key is in the locked position 3 Docking status indicator This indicator turns on when your computer is docked 4 Eject button Press the eject button to release the computer...

Страница 62: ...the computer 5 ac power connector Used to connect the ac power adapter 6 DisplayPort connector Used to attach a high performance monitor a direct drive monitor or other devices that use a DisplayPort connector 7 DVI connector Used to connect a display that supports Digital Visual Interface DVI connection To connect a DVI display do the following 1 Ensure that the computer is connected to the docki...

Страница 63: ...er 2 Key lock indicator This indicator turns on when the system lock key is in the locked position 3 Docking status indicator This indicator turns on when your computer is docked 4 Eject button Press the eject button to release the computer from the docking station 5 Sliding adjuster Use the sliding adjuster as a guide to align the docking station connector on your computer when you attach the doc...

Страница 64: ...tead of the one on the computer 5 ac power connector Used to connect the ac power adapter 6 DisplayPort connectors Used to attach a high performance monitor a direct drive monitor or other devices that use a DisplayPort connector 7 HDMI connector Used to connect a high definition television 8 DVI connector Used to connect a display that supports Digital Visual Interface DVI connection To connect a...

Страница 65: ...k your docking station to a desk table or other non permanent fixture Attaching a ThinkPad docking station To attach your computer to a supported ThinkPad docking station do the following Note The ThinkPad Basic Dock does not have the system lock 1 Disconnect all cables and devices from the computer 2 Ensure that the system lock key is turned to the unlocked position horizontal 3 Align the top lef...

Страница 66: ... ThinkPad Basic Dock does not have the system lock 1 Disconnect all cables and devices from the computer 2 Ensure that the system lock key is turned to the unlocked position horizontal 3 Press the eject button until the computer moves up Then grasp both sides of the computer to remove it Guidelines on connecting multiple external displays to a docking station You can connect multiple external disp...

Страница 67: ...computer display can work at the same time As a result if you connect three external displays to the ThinkPad Ultra Dock the display connected to the VGA connector will not work when your computer display is on When the computer display is off When the computer display is on Chapter 3 Enhancing your computer 51 ...

Страница 68: ...ect button of the docking station is locked and you cannot remove your computer The key lock indicator is on when the eject button is locked The security cable is locked When the key is in position 2 the eject button of the docking station is unlocked and you can remove your computer The key lock indicator is off when the eject button is unlocked The security cable is locked 52 User Guide ...

Страница 69: ...area See Accessibility information on page 54 Ergonomic information Working in the virtual office might mean adapting to frequent changes in your environment For example adapting to the surrounding light sources proper seating and the placement of your computer hardware can help you improve your performance and achieve greater comfort This example shows someone in a conventional setting Even when ...

Страница 70: ...nes to achieve greater comfort and improve performance Active sitting and rest breaks The longer you sit and work with your computer the more important it is to observe your working posture Follow Ergonomic information on page 53 and practice active sitting to avoid discomfort associated with your working postures Making minor voluntary postural changes and taking short frequent work breaks are th...

Страница 71: ...Center Use the computer without a display and then select Turn on Audio Description Narrator Narrator is a screen reader that reads what is displayed on the screen aloud and describes events like error messages To open Narrator do the following For Windows 7 Click the Start button Then type Narrator into the search field In the list of results click Narrator For Windows 8 1 Click the Search icon o...

Страница 72: ...fier to help visually impaired people use the computer more comfortably Magnifier is a useful utility that enlarges part or all of your screen so that you can see the words and images better Magnifier is part of the Ease of Access Center To open Magnifier do the following For Windows 7 Click the Start button click All Programs Accessories Ease of Access and then click Magnifier For Windows 8 1 Cli...

Страница 73: ...ilter Keys on or off Shift five times Turn Sticky Keys on or off Num Lock for five seconds Turn Toggle Keys on or off Left Alt Left Shift Num Lock Turn Mouse Keys on or off Left Alt Left Shift PrtScn or PrtSc Turn High Contrast on or off For more information go to http windows microsoft com and then type any of the following keywords for searching keyboard shortcuts access keys key combinations sh...

Страница 74: ...ith your computer Although it is safe to allow your computer to go through the x ray machines at airport security stations it is important to keep your eyes on the computer at all times to prevent theft Consider bringing an electrical adapter for use in an airplane or automobile If you carry an ac power adapter detach the ac cord from it to avoid damaging the cord Travel tips on airplanes If you c...

Страница 75: ...you are traveling to another country you might want to consider an ac power adapter for the country to which you are traveling To purchase travel accessories go to http www lenovo com accessories Chapter 4 You and your computer 59 ...

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Страница 77: ...ssword has been set you will be prompted to enter it Typing passwords When this icon is displayed type a power on password or a supervisor password When this icon is displayed type a user hard disk password To type a master hard disk password press F1 When the icon changes to type the master hard disk password Note To return to the icon press F1 again Power on password You can set a power on passw...

Страница 78: ...ormation stored in the ThinkPad Setup program If you have set a supervisor password no one can change the configuration of the computer without the password It provides the following security features If only a supervisor password is set a password prompt is displayed when you try to start the ThinkPad Setup program Unauthorized users cannot access the ThinkPad Setup program without the password T...

Страница 79: ...rd field type the new supervisor password and press Enter then retype the password in the Confirm New Password field and press Enter To remove a password do the following a In the Enter Current Password field type the current supervisor password and press Enter b Leave the Enter New Password and Confirm New Password fields blank Press Enter twice 4 A Setup Notice window is displayed Press Enter to...

Страница 80: ...wing a First set a user hard disk password When a message window prompts you to set the user hard disk password press Enter to continue Type your new user hard disk password in the Enter New Password field and press Enter Retype the password in the Confirm New Password field and press Enter b Then set a master hard disk password When a message window prompts you to set the master hard disk passwor...

Страница 81: ...ers the storage drive can be used only with a computer that can recognize a hard disk password of over seven characters If you then install the storage drive in a computer that cannot recognize a hard disk password that contains more than seven characters you cannot access the drive Record your password and store it in a safe place If you forget the user hard disk password or both user and master ...

Страница 82: ...s a Trusted Platform Module to provide enhanced protection for your data and to ensure early boot component integrity A compatible TPM is defined as a V1 2 TPM To check the BitLocker status open Control Panel and click System and Security BitLocker Drive Encryption For more information about Windows BitLocker Drive Encryption see the help information system of the Windows operating system or searc...

Страница 83: ...ip is removed or replaced or a new one has been added the computer will not start You will hear four cycles of four beeps each or you will see error message 0176 or 0192 If the security chip is inactive or disabled the Clear Security Chip option will not be displayed When you clear the security chip turn off your computer and then turn it on again after you set the security chip to Active Otherwis...

Страница 84: ...our finger over the fingerprint reader To swipe your finger over the reader do the following Note Your computer might look different from the following illustrations 1 Place the top joint of your finger on the sensor 2 Apply light pressure and swipe your finger toward you across the reader in one smooth motion Do not lift your finger when you are swiping it 68 User Guide ...

Страница 85: ... a Lenovo authorized servicer or a marketing representative to have the password canceled If you forget your hard disk password Lenovo cannot reset your password or recover data from the storage drive You must take your computer to a Lenovo authorized servicer or a marketing representative to have the drive replaced Proof of purchase is required and a fee will be charged for parts and service Sett...

Страница 86: ...er is rough dry or injured Your finger is dry Your finger is stained with dirt mud or oil The surface of your finger is different from when you enrolled your fingerprint Your finger is wet A finger is used that has not been enrolled To improve the situation try the following Clean or wipe your hands to remove any excess dirt or moisture from the fingers Enroll and use a different finger for authen...

Страница 87: ... Lenovo provides the Secure Data Disposal tool Go to http www lenovo com support to download the tool If a Disk Encryption hard disk drive Encryption solid state drive or Encryption hybrid drive is supported and installed in your computer you can logically dispose of all the data on the drive in a short time by erasing the cryptographic key The data encrypted with the old key is not physically era...

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Страница 89: ... directory The preinstalled programs are in the C SWTOOLS APPS directory 2 Start the ThinkPad Setup program See Using the ThinkPad Setup program on page 75 3 Select Startup UEFI Legacy Boot Then do one of the following To install the Windows 7 32 bit operating system select Legacy Only or Both To install the Windows 7 64 bit operating system in Legacy mode select Legacy Only To install the Windows...

Страница 90: ...g the ThinkPad Setup program on page 75 2 Select Startup Boot to display the Boot Priority Order submenu 3 Select the drive that contains the Windows 8 1 operating system installation program for example USB HDD 4 Press the F10 key to exit the ThinkPad Setup program 5 Connect the drive that contains the Windows 8 1 operating system installation program to the computer and restart the computer 6 In...

Страница 91: ...see Reinstalling preinstalled programs and device drivers on page 117 Using the ThinkPad Setup program The ThinkPad Setup program enables you to select various setup configurations for your computer through configuring the BIOS To configure the BIOS of your computer do the following 1 Restart the computer When the ThinkPad logo is displayed press F1 The ThinkPad Setup program starts If you are req...

Страница 92: ...ddress Internal LAN Preinstalled operating system license UEFI Secure Boot OA3 ID OA2 Config menu To change the configuration of your computer select the Config tab from the ThinkPad Setup menu The following table lists the Config menu items Default values are in boldface Attention The default configurations are already optimized for you Improper change of the configurations might cause unexpected...

Страница 93: ...isable Internet Protocol Version 6 IPv6 network stack for UEFI environment UEFI PXE Boot Priority for UEFI Only boot mode or Both with UEFI first for boot capability and IPv6 and IPv4 stacks are both enabled IPv6 First IPv4 First Select network stack priority for UEFI PXE boot USB UEFI BIOS Support Disabled Enabled Enable or disable boot support for USB storage devices Always On USB Disabled Enabl...

Страница 94: ...s and hides the USB 3 0 controller and USB 3 0 connectors will work as USB 2 0 connectors TrackPoint Disabled Enabled Enable or disable the built in TrackPoint pointing device Note If you want to use an external mouse select Disabled Trackpad Disabled Enabled Enable or disable the built in trackpad Note If you want to use an external mouse select Disabled Keyboard Mouse Fn and Ctrl Key swap Disabl...

Страница 95: ...conds 10 seconds This option defines the amount of time to extend the boot process in seconds The system cannot detect some external monitors during boot because the external monitors might need a few seconds to be ready Try this option if the external monitor being used does not display the boot screen Intel SpeedStep technology Intel SpeedStep mounted models only Disabled Enabled Mode for AC Max...

Страница 96: ...ed on when the ac power adapter is attached When the system is in hibernate state the system resumes If you select Disabled the system is not powered on nor resumed when the ac power adapter is attached Intel Rapid Start Technology Disabled Enabled Enter after Immediately 1 minute 2 minutes 5 minutes 10 minutes 15 minutes 30 minutes 1 hour 2 hours 3 hours To use this feature a special partition on...

Страница 97: ...tel AMT Active Management Technology is configured and additional setup items are provided in MEBx Management Engine BIOS Extension Setup If you select Permanently Disabled you will never be able to enable it again Be cautious when you want to use this option Note You can enter the MEBx Setup menu by pressing the Ctrl P key combination in the Startup Interrupt Menu window To display the Startup In...

Страница 98: ...ings Disabled Enabled Enable or disable the function that protects items in ThinkPad Setup from being changed by a user who does not have the supervisor password By default this is set to Disabled If you set the supervisor password and enable this function no one but you can change any items in ThinkPad Setup Password at Unattended Boot Disabled Enabled If you select and enable Password at unatten...

Страница 99: ...1 means the hard disk drive built into your computer Predesktop Authentication Disabled Enabled Enable or disable fingerprint authentication before the operating system is loaded Reader Priority External Internal Internal Only If External Internal is selected an external fingerprint reader is used if attached Otherwise an internal fingerprint reader is used If Internal Only is selected an internal...

Страница 100: ...e but it is not functional If you select Disabled the security chip is hidden and it is not functional Note This item is displayed when Security Chip Selection is set to Discrete TPM Security Chip Enabled Disabled For Intel PTT If you select Enabled the security chip is functional If you select Disabled the security chip is hidden and it is not functional Note This item is displayed when Security ...

Страница 101: ...omputer against attacks by such viruses and worms If after choosing Enabled you find that a program does not run correctly select Disabled and reset the setting Intel Virtualization Technology Disabled Enabled If you select Enabled a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization Technology Virtualization Intel VT d Feature Disabled En...

Страница 102: ...able the UEFI Secure Boot feature Select Enable to prevent unauthorized operating systems from running at boot time Select Disabled to allow any operating systems to run at boot time Platform Mode Setup Mode User Mode Specify the system operating mode Secure Boot Mode Standard Mode Custom Mode Specify the Secure Boot mode Reset to Setup Mode This option is used to clear the current platform key an...

Страница 103: ...rts the corresponding features Table 5 Startup menu items Menu item Value Comments Boot Select the boot device when you press the power button to turn on the computer Network Boot Select the boot device when the system wakes from LAN If Wake On LAN is enabled the network administrator can turn on all of the computers in a LAN remotely by use of network management software UEFI Legacy Boot Both UEF...

Страница 104: ...carding Changes Discard the changes and restart the computer Load Setup Defaults Restore to the factory default settings Note Enable OS Optimized Defaults to meet the Windows 8 1 certification requirements When you change this setting some other settings are changed automatically such as CSM Support UEFI Legacy Boot Secure Boot and Secure RollBack Prevention Discard Changes Discard the changes Sav...

Страница 105: ...or example with the appropriate LAN card your computer can be started from the PXE server Note The Remote Initial Program Load RIPL or RPL function cannot be used with your computer Wake on LAN The network administrator can turn on a computer from a management console by using the Wake on LAN feature When the Wake on LAN feature is enabled many operations such as data transfer software updates and...

Страница 106: ...ce as specified on the Network Boot menu and then follow the boot order list on the Boot menu To define a Network Boot sequence do the following 1 Start the ThinkPad Setup program See Using the ThinkPad Setup program on page 75 2 Select Startup Network Boot The boot device list is displayed 3 Select a boot device to make it as the top boot priority 4 Press the F10 key to save and exit Note You can...

Страница 107: ... for program duplication or overlapping versions Clean out your Inbox Sent and Trash folders from your e mail client program Back up your data at least once a week If critical data is present it is a good idea to perform a daily backup operation Lenovo has many backup options available for your computer Rewritable optical drives are available for most machines and are easily installed Schedule sys...

Страница 108: ...ice poor performance from that component or if you added a new component This might eliminate the driver as the potential cause of a problem Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Support Web site by doing the following 1 Go to http www lenovo com ThinkPadDrivers 2 Select the entry for your computer and then follow the instr...

Страница 109: ...puter is designed and manufactured to minimize any effects of electrostatic charge An electrostatic charge above a certain limit however can increase the risk of ESD Therefore when using the computer close to an appliance that can produce negative ions give special attention to the following Avoid directly exposing your computer to the air from an appliance that can produce negative ions Keep your...

Страница 110: ...of the fingerprint reader with a dry soft lint free cloth The surface of the fingerprint reader is dirty or stained The surface of the fingerprint reader is wet The fingerprint reader often fails to enroll or authenticate your fingerprint Registering your computer Register your ThinkPad computer with Lenovo at http www lenovo com register For more information see Registering your computer on page ...

Страница 111: ...r Cleaning your computer display To clean the computer display do the following 1 Gently wipe the display with a dry soft lint free cloth If you see a scratchlike mark on your display it might be a stain transferred from the keyboard or the TrackPoint pointing stick when the cover was pressed from the outside 2 Wipe or dust the stain gently with a soft dry cloth 3 If the stain remains moisten a so...

Страница 112: ...96 User Guide ...

Страница 113: ...ery media to restore the storage drive to the factory default state For more information see Performing backup and recovery operations on page 114 To run the Lenovo Solution Center program see Accessing Lenovo programs on the Windows 7 operating system on page 14 For additional information refer to the Lenovo Solution Center help system Note If you are unable to isolate and repair the problem your...

Страница 114: ...call the Customer Support Center for assistance 4 While the computer is off remove all sources of power and external hardware Remove any non original memory module added to your computer After removing the extra memory module and reinstalling the original memory module repeat step 2 If the computer still does not turn on consult the user manual for other customer replaceable components that are at...

Страница 115: ...onfirm the supervisor password and try again To clear the error enter ThinkPad Setup Message 0270 Real Time Clock Error Solution System Real Time Clock is not functional Have the computer serviced Message 0271 Check Date and Time settings Solution Neither the date nor the time is set in the computer Enter ThinkPad Setup and set the date and time Message 1802 Unauthorized network card is plugged in...

Страница 116: ...ects No all data is kept but the operating system or applications will not be able to create modify or delete data in the storage If this error happens at a service center Lenovo authorized service personnel will clean up the non volatile system UEFI variable storage using the above solution Beep errors Table 6 Beep errors Beeps Solution One short beep pause three short beeps pause three more shor...

Страница 117: ...l the correct driver do the following 1 Open Control Panel and click Hardware and Sound Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 2 If the exclamation mark is displayed next to the adapter name under Network adapters you might not be using the correct driver or the driver might have been disabled To update the driver ...

Страница 118: ...Network Name SSID and your encryption information Use the Access Connections program to verify this case sensitive information A wireless WAN problem Problem A message is displayed indicating that an unauthorized WAN card is installed Solution The WAN card is not supported on this computer Remove the WAN card Note Some models do not have a wireless WAN card Bluetooth problems Note Check your conne...

Страница 119: ...ting device or ThinkPad trackpad does not work Solution Ensure that the TrackPoint pointing device or ThinkPad trackpad is enabled in the Mouse Properties window Keyboard problems Problem All or some keys on the keyboard do not work Solution If an external numeric keypad is connected 1 Turn off the computer 2 Remove the external numeric keypad 3 Turn on the computer and try using the keyboard agai...

Страница 120: ... on the computer only a white cursor is displayed on a blank screen Solution If you have modified a partition on your hard disk drive or hybrid drive by using partition software information about that partition or the master boot record might have been destroyed Do the following to try to solve the problem 1 Turn off the computer and then turn it on again 2 If you still see only the cursor on the ...

Страница 121: ...ar the Show compatible hardware check box 11 Select the correct manufacturer and model for the external monitor If you cannot find your monitor on the list stop the installation of this driver and use the driver shipped with your monitor 12 After updating the driver click Close Problem Incorrect characters are displayed on the screen Solution Did you install the operating system or program correct...

Страница 122: ...ectrical outlet 2 Turn on the external monitor and the computer 3 Right click on the desktop and click Screen resolution Note If your computer cannot detect the external monitor click the Detect button 4 Click the icon for the desired monitor the Monitor 2 icon is for the external monitor 5 Click Advanced Settings 6 Click the Monitor tab 7 Select the correct screen refresh rate Problem Wrong chara...

Страница 123: ...ck Hardware and Sound 3 Click Sound 4 Click the Recording tab in the Sound window 5 Select Microphone and click the Properties button 6 Click the Levels tab and move the Microphone Boost slider upwards 7 Click OK Note For details about controlling volume refer to your Windows online help Problem A volume or balance slider cannot be moved Solution The slider might be grayed out This means that its ...

Страница 124: ...d in the standard charge time when the computer is powered off Solution The removable battery might be over discharged Do the following 1 Turn off the computer 2 Make sure that the over discharged battery pack is in the computer 3 Connect the ac power adapter to the computer and let it charge If a quick charger is available use it to charge the over discharged battery pack If the removable battery...

Страница 125: ...heck for any physical damage and make sure that the power cable is firmly attached to the adapter brick and the computer 4 Verify the ac power source is working by attaching another device to the outlet If your computer does not run on battery power check the following items 1 Remove and reinstall the battery to make sure that it is properly connected 2 If the battery runs out of power attach ac p...

Страница 126: ...does not return from sleep mode or the system status indicator blinks slowly and the computer does not work Solution If the system does not return from sleep mode it might have entered sleep or hibernation mode automatically because the battery is depleted Check the system status indicator If the system status indicator blinks slowly your computer is in sleep mode Connect the ac power adapter to t...

Страница 127: ...sword Solution Your computer supports an enhanced password algorithm Computers older than yours might not support such a security function A solid state drive problem Problem When you compress files or folders by use of the data compression function in Windows and then decompress them the process of writing to or reading from the files or folders is slow Solution Apply the disk defragmentation too...

Страница 128: ...n the Device Manager window open Control Panel and click Hardware and Sound Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation Refer to Diagnosing problems on page 97 and run a diagnostic test of the USB connector A docking station Problem The computer does not start when you try to turn it on and does not respond when you try...

Страница 129: ...ater Symantec Norton Ghost version 15 or later To start the Symantec Norton Ghost program do the following 1 Click Start Run The Run window opens 2 Type cmd in the field Then click OK 3 Type ghost align 1mb and press Enter Acronis True Image 2010 or later Paragon Backup Recovery 10 Suit or later Paragon Backup Recovery 10 Home or later Creating and using a recovery media You can use recovery media...

Страница 130: ... the computer When the Boot Menu window opens release the F12 key 3 Select the desired startup device and press Enter The restore process begins 4 Follow the instructions on the screen to complete the operation Notes 1 After restoring your computer to the factory default settings you might have to reinstall device drivers for some devices See Reinstalling preinstalled programs and device drivers o...

Страница 131: ... your files or if changes were made to the files since your last backup operation You also can rescue individual files from a Rescue and Recovery backup located on your local storage drive a USB device or a network drive Restore your storage drive from a Rescue and Recovery backup If you have backed up your storage drive using the Rescue and Recovery program you can restore the storage drive from ...

Страница 132: ...r the computer from failures that prevent you from gaining access to the Rescue and Recovery workspace on your storage drive Notes 1 The recovery operations you can perform using a rescue medium vary depending on the operating system 2 The rescue disc can be started in all types of optical drives Creating a rescue medium This section provides instructions on how to create a rescue medium 1 From th...

Страница 133: ...einstall the application Reinstalling preinstalled device drivers Attention When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer To reinstall a device driver for a factory installed device do the following 1 Turn on your computer 2 Go to the C SWTOOLS directory 3 Open...

Страница 134: ...1 operating system A Windows recovery image is preinstalled in the recovery partition on your computer The Windows recovery image enables you to refresh your computer or reset your computer to the factory default settings You can create recovery media as backups or replacement for the Windows recovery image With the recovery media you can troubleshoot and fix the problems on your computer even if ...

Страница 135: ...or bottom right corner of the screen to display the charms Click Settings Change PC settings Update and recovery Recovery 2 In the Advanced startup section click Restart now Troubleshoot Advanced options 3 Select a desired startup option then follow the instructions on the screen Recovering your operating system if Windows 8 1 fails to start The Windows recovery environment on your computer is cap...

Страница 136: ... do one of the following To keep the recovery partition on your computer click Finish To delete the recovery partition on your computer click Delete the recovery partition Attention If you delete the recovery partition on your computer do keep the recovery media in a safe place The Windows recovery image will not be stored in your computer anymore and you will need the recovery media to refresh or...

Страница 137: ...ment can cause static electricity to build up around you Always handle components carefully Handle adapters memory modules and other circuit boards by the edges Never touch exposed circuitry Prevent others from touching components When you install a static sensitive option or CRU touch the static protective package that contains the part to a metal expansion slot cover or other unpainted metal sur...

Страница 138: ... Lenovo has no responsibility for the performance or safety of unauthorized batteries and provides no warranties for failures or damage arising out of their use DANGER If the rechargeable battery pack is incorrectly replaced there is danger of an explosion The battery pack contains a small amount of harmful substances To avoid possible injury Replace only with a battery of the type recommended by ...

Страница 139: ... first See Important safety information on page vi Micro SIM card is a small plastic card with an Integrated Circuit IC chip mounted on one side of the card If your computer is equipped with a micro SIM card slot your computer might require a micro SIM card to establish wireless WAN connections Some computer models might be shipped with a micro SIM card either installed in the computer or as part ...

Страница 140: ...alled in the slot gently push the micro SIM card to eject it and then slide it out of the slot 5 Ensure that the new micro SIM card is correctly orientated as shown in the following illustration Then insert the new micro SIM card firmly into the slot until it clicks into place 6 Reinstall the battery pack See Replacing the removable battery on page 122 7 Turn the computer over again Connect the ac...

Страница 141: ...t in battery on page 121 2 Disconnect the ac power adapter and all cables from the computer Wait several minutes to let the computer cool 3 Close the computer lid and turn the computer over 4 Remove the battery pack See Replacing the removable battery on page 122 5 Find the keyboard multi tool in the shipping package of the new keyboard The following illustration shows a keyboard multi tool 6 To r...

Страница 142: ...that secure the keyboard with the cross end of the keyboard multi tool 8 Pivot the keyboard slightly upward 1 until you can see the connectors on the bottom side of the keyboard Then turn over the keyboard 2 126 User Guide ...

Страница 143: ...n the palm rest and detach the connectors Then remove the keyboard Installing the new keyboard To install the new keyboard do the following 1 Attach the connectors and then turn over the keyboard Chapter 10 Replacing devices 127 ...

Страница 144: ...e that the front edge of the keyboard the edge that is close to the display is under the frame of the keyboard bezel 3 Reveal the screw heads by sliding the keyboard frame forward with the flat end of the keyboard multi tool Ensure that the screw heads are exposed completely 128 User Guide ...

Страница 145: ...ecure the keyboard in place 5 Slide the keyboard frame backward by 2 5 mm 0 1 inch with the flat end of the keyboard multi tool Hide the latches of the keyboard frame under the keyboard bezel by pushing the latches with your finger as shown Chapter 10 Replacing devices 129 ...

Страница 146: ... assembly Before you start print these instructions Read the important safety information first See Important safety information on page vi Note Depending on the model your computer might look slightly different from the illustrations in this topic To replace the base cover assembly do the following 1 Disable the built in battery See Disabling the built in battery on page 121 2 Close the computer ...

Страница 147: ...5 Pry up the latches and then remove the base cover assembly 6 Reinstall the new base cover assembly in place 7 Tighten the screws to secure the base cover assembly Chapter 10 Replacing devices 131 ...

Страница 148: ...e in your computer might not be able to operate at the maximum speed Attention Before you start installing a memory module touch a metal table or a grounded metal object This action reduces any static electricity from your body Static electricity could damage the memory module Replacing a memory module To replace a memory module do the following 1 Disable the built in battery See Disabling the bui...

Страница 149: ...Reinstall the base cover assembly and the removable battery 8 Turn the computer over again Connect the ac power adapter and all cables to the computer Replacing the storage drive stabilizer bar Before you start print these instructions Read the important safety information first See Important safety information on page vi To replace the storage drive stabilizer bar do the following 1 Disable the b...

Страница 150: ...ve or hybrid drive is very sensitive Incorrect handling can cause damage and permanent loss of data Observe the following guidelines Replace the storage drive only if you upgrade it or have it repaired The connectors and slot of the storage drive are not designed for frequent changes or drive swapping Do not drop the drive or subject it to physical shocks Put the drive on a material such as soft c...

Страница 151: ...ovable battery on page 122 4 Remove the base cover assembly See Replacing the base cover assembly on page 130 5 Disconnect the drive cable from the system board and remove the screw that secures the drive 6 Lift the drive by the screw tab side and pull the drive out of the drive bay slightly 1 Gently pull out the drive cable through the storage drive stabilizer bar 2 and then remove the drive Chap...

Страница 152: ...ect the drive cable from the storage drive 8 Connect the drive cable to the new storage drive 9 Route the drive cable through the storage drive stabilizer bar first Then install the drive in place 136 User Guide ...

Страница 153: ...damaged when the base cover assembly is installed 11 Reinstall the base cover assembly and the removable battery 12 Turn the computer over again Connect the ac power adapter and all cables to the computer Replacing the coin cell battery Before you start print these instructions Read the important safety information first See Important safety information on page vi Chapter 10 Replacing devices 137 ...

Страница 154: ...ttery or make it subject to strong forces Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery pack or coin cell battery To replace the coin cell battery do the following 1 Disable the built in battery See Disabling the built in battery on page 121 2 Close the computer display and turn the computer over 3 Remove the battery pack Se...

Страница 155: ...ore you start print these instructions Read the important safety information first See Important safety information on page vi To replace the dc in cable assembly do the following 1 Disable the built in battery See Disabling the built in battery on page 121 2 Close the computer display and turn the computer over 3 Remove the battery pack See Replacing the removable battery on page 122 4 Remove the...

Страница 156: ...the dc in cable assembly 7 Put the new dc in cable assembly in place and connect the dc in cable to the system board Attention Do not route the dc in cable on the hinge Otherwise the dc in cable might get damaged when the base cover assembly is installed 140 User Guide ...

Страница 157: ...ity from your body Static electricity could damage the card Your computer might be equipped with a wireless WAN card To replace the wireless WAN card doing the following 1 Disable the built in battery See Disabling the built in battery on page 121 2 Close the computer display and turn the computer over 3 Remove the battery pack See Replacing the removable battery on page 122 4 Remove the base cove...

Страница 158: ...s upward 7 Carefully remove the wireless WAN card out of the slot 8 Align the contact edge of the new wireless WAN card with the key in the slot Then carefully insert the new wireless WAN card into the slot at an angle of about 20 degrees Pivot the wireless WAN card downward 142 User Guide ...

Страница 159: ...that you attach the cable with the red mark to the main connector and the blue cable to the auxiliary connector on the wireless WAN card 11 Reinstall the base cover assembly and the removable battery 12 Turn the computer over again Connect the ac power adapter and all cables to the computer Chapter 10 Replacing devices 143 ...

Страница 160: ...144 User Guide ...

Страница 161: ...our computer Recording problem symptoms and details Collect the answers to the questions below before you call for help Then you will be able to get help as quickly as possible What is the problem Is it continuous or intermittent Is there an error message What is the error code if any What operating system are you using Which version Which software applications were running at the time of the prob...

Страница 162: ...g information or the diagnostic programs might tell you that you need additional or updated device drivers or other software You can get the latest technical information and download device drivers and updates from the Lenovo Support Web site at http www lenovo com support Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at http www lenovo com suppo...

Страница 163: ...bers of your computer monitor and other components or your proof of purchase Description of the problem Exact wording of any error messages Hardware and software configuration information for your system Telephone numbers For a list of the Lenovo Support phone numbers for your country or region go to http www lenovo com support phone or refer to the Safety Warranty and Setup Guide that comes with ...

Страница 164: ...148 User Guide ...

Страница 165: ...he following profiles Note Depending on the Bluetooth device and the operating system you use some profiles might not be supported Advanced Audio Distribution Profile A2DP Audio Video Control Transport Protocol AVCTP Audio Video Distribution Transport Protocol AVDTP A V Remote Control Profile AVRCP Basic Imaging Profile BIP Basic Printing Profile BPP Dial Up Networking Profile DUN File Transfer Pr...

Страница 166: ... or responsible representatives of the organization These situations and areas might for example include Using the integrated wireless cards on board of airplanes in hospitals or near petrol stations blasting areas with electro explosive devices medical implants or body worn electronic medical devices such as pace makers In any other environment where the risk of interference to other devices or s...

Страница 167: ...information of the product name compliance ID and machine types Product name Compliance ID Machine types ThinkPad T550 TP00051A 20CJ and 20CK ThinkPad W550s TP00051A 20E1 and 20E2 Export classification notice This product is subject to the United States Export Administration Regulations EAR and has an Export Classification Control Number ECCN of 4A994 b It can be re exported except to any of the e...

Страница 168: ...ions could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible Party Lenovo United States Incorporated 1009 Think Place Bu...

Страница 169: ...hkeit von Betriebsmitteln EMVG früher Gesetz über die elektromagnetische Verträglichkeit von Geräten Dies ist die Umsetzung der EU Richtlinie 2004 108 EG früher 89 336 EWG in der Bundesrepublik Deutschland Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln EMVG vom 20 Juli 2007 früher Gesetz über die elektromagnetische Verträglichkeit ...

Страница 170: ...ditivo Mexico regulatory notice Advertencia En Mexico la operación de este equipo estásujeta a las siguientes dos condiciones 1 es posible que este equipo o dispositivo no cause interferencia perjudicial y 2 este equipo o dispositivo debe aceptar cualquier interferencia incluyendo la que pueda causar su operación no deseada 154 User Guide ...

Страница 171: ...ection framework available to them for the return recycle and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to http www lenovo com recycling Japan recycling statements Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need ...

Страница 172: ...who uses a Lenovo notebook computer and need to dispose of a battery pack contact the proper person in Lenovo sales service or marketing and follow that person s instructions You also can refer to the instructions at http www lenovo com jp ja environment recycle battery If you use a Lenovo notebook computer at home and need to dispose of a battery pack you must comply with local ordinances and reg...

Страница 173: ...cted separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of ba...

Страница 174: ...158 User Guide ...

Страница 175: ... 3 January 2013 meet the requirements of Directive 2011 65 EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment RoHS recast or RoHS 2 For more information about Lenovo progress on RoHS go to http www lenovo com social_responsibility us en RoHS_Communication pdf Copyright Lenovo 2015 159 ...

Страница 176: ...China RoHS 160 User Guide ...

Страница 177: ...Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment EEE Ukraine RoHS Appendix C Restriction of Hazardous Substances Directive RoHS 161 ...

Страница 178: ...162 User Guide ...

Страница 179: ...l part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when the computer has been inactive for a specified length of time Power plan Energy Saver settings when plugged into ac power Turn off the display After 10 minutes Put the computer into sleep After 20 minutes Advanced power settings Turn off hard disks After 15 mi...

Страница 180: ...3 Right click your network adapter device and click Properties 4 Click the Power Management tab 5 Clear the Allow this device to wake the computer check box 6 Click OK 164 User Guide ...

Страница 181: ...blication Lenovo may make improvements and or changes in the product s and or the application s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Страница 182: ...tel Corporation in the U S and or other countries Microsoft Windows Direct3D and BitLocker are trademarks of the Microsoft group of companies DisplayPort and Mini DisplayPort mDP are Trademarks of the Video Electronics Standards Association The terms HDMI and HDMI High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other count...

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