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Chapter 10. Getting support

This chapter provides information about getting help and support from Lenovo.

•

“Before you contact Lenovo” on page 121

•

“Getting help and service” on page 122

•

“Purchasing additional services” on page 124

Before you contact Lenovo

Often, you can solve your computer problems by referring to the information in the explanations of error
codes, running diagnostic programs, or by consulting the Lenovo Web site.

Registering your computer

If your computer is installed with the Windows 7 operating system, register your computer with Lenovo at
http://www.lenovo.com/register. For more information, see “Registering your computer” on page 19.

If your system is installed with the Windows 8 or Windows 8.1 operating system, click

Lenovo Support

from

the Start screen. Click

Registration

. Then follow instructions on the screen.

Downloading system updates

Downloading updated software might resolve problems you experience with your computer.

To download updated software, go to the following Web site and follow the instructions on the screen:
http://www.lenovo.com/support

Recording information

Before you talk to a Lenovo representative, record the following important information about your computer.

Recording problem symptoms and details

Collect the answers to the questions below before you call for help. Then, you will be able to get help
as quickly as possible.

• What is the problem? Is it continuous or intermittent?

• Is there an error message? What is the error code, if any?

• What operating system are you using? Which version?

• Which software programs were running at the time of the problem?

• Can the problem be reproduced? If so, how?

Recording system information

The serial number label is on the bottom of your computer. Record the machine type and the serial number.

• What is the name of your Lenovo product?

• What is the machine type?

• What is the serial number?

© Copyright Lenovo 2013

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Содержание ThinkPad Edge E145

Страница 1: ...User Guide ThinkPad Edge E145 ...

Страница 2: ... Setup Guide and the Regulatory Notice have been uploaded to the Web site To refer to them go to http www lenovo com ThinkPadUserGuides and follow the instructions on the screen LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Страница 3: ...ry life 28 Managing the power plans 28 Power saving modes 28 Handling the battery 29 Connecting to the network 31 Ethernet connections 31 Wireless connections 31 Presentations and multimedia 33 Changing display settings 33 Connecting a projector or an external monitor 34 Using dual displays 35 Using audio features 36 Using the camera 37 Using a flash media card 37 Inserting a flash media card 37 R...

Страница 4: ...over of your computer 100 Chapter 9 Troubleshooting computer problems 103 Diagnosing problems 103 Troubleshooting 103 Computer stops responding 103 Spills on the keyboard 104 Error messages 104 Errors without messages 106 Beep errors 107 Memory module problems 107 Networking problems 108 Problems with the keyboard and other pointing devices 109 Problems with the display and multimedia devices 110 ...

Страница 5: ...ion for Taiwan 133 Battery recycling information for the United States and Canada 133 Recycling information for China 133 Appendix C Restriction of Hazardous Substances Directive RoHS 135 European Union RoHS 135 China RoHS 135 Turkish RoHS 135 Ukraine RoHS 136 India RoHS 136 Appendix D ENERGY STAR model information 137 Appendix E Notices 139 Trademarks 140 Copyright Lenovo 2013 iii ...

Страница 6: ...iv User Guide ...

Страница 7: ...yboard by lifting your hands from the palm rest Protect yourself from the heat generated by the ac power adapter When the ac power adapter is connected to an electrical outlet and your computer it generates heat Extended contact with your body even through clothing may cause a skin burn Do not place the ac power adapter in contact with any part of your body while it is in use Never use it to warm ...

Страница 8: ...the Lenovo Limited Warranty For more information see Warranty Information in the Safety Warranty and Setup Guide that comes with your computer Customer safety is important Our products are developed to be safe and effective However personal computers are electronic devices Power cords power adapters and other features can create potential safety risks that can result in physical injury or property...

Страница 9: ...oken or damaged Signs of overheating smoke sparks or fire Damage to a battery such as cracks dents or creases discharge from a battery or a buildup of foreign substances on the battery A cracking hissing or popping sound or strong odor that comes from the product Signs that liquid has been spilled or an object has fallen onto the computer product the power cord or power adapter The computer produc...

Страница 10: ... crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cords and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquids can cause a short circuit particularly if the power cord or p...

Страница 11: ...his is a safety feature Do not defeat this safety feature by trying to insert it into a non grounded outlet If you cannot insert the plug into the outlet contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature Never overload an electrical outlet The overall system load should not exceed 80 percent of the branch circuit rating Consult...

Страница 12: ...dup of foreign materials on the battery leads stop using the battery and obtain a replacement from the battery manufacturer Batteries can degrade when they are left unused for long periods of time For some rechargeable batteries particularly Lithium Ion batteries leaving a battery unused in a discharged state could increase the risk of a battery short circuit which could shorten the life of the ba...

Страница 13: ...roduct ventilation DANGER Computers ac power adapters and many accessories can generate heat when turned on and when batteries are charging Notebook computers can generate a significant amount of heat due to their compact size Always follow these basic precautions When your computer is turned on or the battery is charging the base the palm rest and some other parts may become hot Avoid keeping you...

Страница 14: ...DANGER Electric current from power telephone and communication cables is hazardous To avoid a shock hazard Do not use your computer during a lightning storm Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outl...

Страница 15: ...output voltage and the sound pressure level Therefore to protect your hearing adjust the equalizer to an appropriate level Excessive use of headphones or earphones for a long period of time at high volume can be dangerous if the output of the headphone or earphone connectors do not comply with specifications of EN 50332 2 The headphone output connector of your computer complies with EN 50332 2 Sub...

Страница 16: ... accessory to a personal computer If this product has such a cord cable or wire then the following warning applies WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead a chemical known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling Save these instructions xiv ...

Страница 17: ...oduct information on page 8 Features on page 11 Specifications on page 12 Operating environment on page 12 Lenovo programs on page 13 Locating computer controls connectors and indicators This section introduces the computer hardware features to give you the basic information you need to start using the computer Front view Figure 1 Front view 1 Camera 5 Touch pad 2 Power status indicator 6 TrackPoi...

Страница 18: ...8 Power button Use the power button to turn on the computer To turn off the computer use the Start menu shutdown option on the Microsoft Windows 7 operating system For the Microsoft Windows 8 operating system and Microsoft Windows 8 1 operating system move the pointer to the top right or bottom right corner of the screen to bring up the charms Then click Settings Power Shut down If your computer s...

Страница 19: ...h as an high definition television HDTV 3 Always on USB connector By default the Always on USB connector enables you to charge some mobile digital devices and smartphones when your computer is in the following situations When your computer is on or in sleep mode When your computer is in hibernation mode or is turned off but connected to as power If you want to charge these devices when your comput...

Страница 20: ...r and charge the battery An indicator to the left of the connector shows the status of ac power When the ac power adapter is connected the indicator is lit If a battery is installed in the computer the indicator is green when the battery charges 5 Security lock slot Purchase a security cable lock that fits this slot to lock your computer to a stationary object to protect your computer from theft L...

Страница 21: ...ble to this connector Two indicators to the upper right and left of the connector show the status of the network connection When your computer connects to a LAN and a session with the network is available the upper left indicator is steady green While data is being transmitted the upper right indicator blinks yellow 5 Combo audio connector To listen to the sound from your computer connect a headph...

Страница 22: ... the memory upgrade slot Memory modules are available as options from Lenovo 3 Wireless LAN card slot Your computer might include a wireless local area network LAN card in the wireless LAN card slot for you to establish wireless LAN connections 4 Hard disk drive slot Depending on models your computer might have a large capacity customer upgradable hard disk drive that can meet a variety of storage...

Страница 23: ... Fast blinking red The computer is entering sleep or hibernation mode Slow blinking red The computer is in sleep mode Off The computer is off or in hibernation mode Power status indicator Your computer has an indicator that shows the status of ac power Chapter 1 Product overview 7 ...

Страница 24: ...f each feature in the list For information on the wireless features refer to Wireless connections on page 31 Locating important product information This section provides information to help you locate your machine type and model label FCC ID and IC Certification label the Microsoft Certificate of Authenticity COA label and the Genuine Microsoft label Machine type and model label The machine type a...

Страница 25: ...computer On some models Lenovo provides you the information about the location of the FCC ID and IC Certification number label on the computer back cover assembly The following figure shows where you can find the information of FCC ID or IC Certification number The FCC ID and IC Certification number labels are affixed on the wireless LAN card installed in the wireless communication card slots of t...

Страница 26: ... label of your computer Note The Certificate of Authenticity label only applies to computers preinstalled with the Windows 7 operating system Genuine Microsoft label The Genuine Microsoft label is provided on models that are licensed to use a Windows 8 or Windows 8 1 operating system The version of the operating system is printed on the label If your computer model is licensed to use the Windows 8...

Страница 27: ...f the screen to bring up the charms Then click Settings PC info Memory Double data rate 3 low voltage synchronous dynamic random access memory modules DDR3 LV SDRAM Storage device 2 5 inch 7 mm height hard disk drive Display The color display uses the TFT technology Size 11 6 inches 294 64 mm Resolution LCD Up to 1366x768 External monitor Up to 1920x1200 VGA or up to 1920x1080 HDMI Brightness cont...

Страница 28: ...ac power adapter 100 to 240 V ac 50 to 60 Hz Battery pack Lithium ion Li Ion battery pack Battery status To check the battery status do the following For Windows 7 Open the Power Manager program Click the Battery tab For instructions on how to start the Access Connections program see Accessing Lenovo programs on the Windows 7 operating system on page 13 For Windows 8 and Windows 8 1 Press the Wind...

Страница 29: ...ly and securely Depending on the Windows operating system preinstalled the programs might vary To learn more about the programs and other computing solutions offered by Lenovo go to http www lenovo com support Accessing Lenovo programs on the Windows 7 operating system On the Windows 7 operating system you can access Lenovo programs from either the Lenovo ThinkVantage Tools program or from Control...

Страница 30: ...ouble click the corresponding dimmed icon to install the program you need Then follow the instructions on the screen When the installation process completes the program icon will be activated and you can find the program in Control Panel The following table lists the programs and the corresponding sections and green texts in Control Panel Notes Depending on the model some of the programs might not...

Страница 31: ...ovo programs overview This topic provides information about some Lenovo programs Note Depending on the model some of the programs might not be available Access Connections Windows 7 The Access Connections program is a connectivity assistant program for creating and managing location profiles Each location profile stores all the network and Internet configuration settings needed for connecting to a...

Страница 32: ...ngs optimizing your power settings and creating and managing multiple network profiles Lenovo Support Windows 8 and Windows 8 1 The Lenovo Support program enables you to register your computer with Lenovo check the computer health condition and battery status download and view user manuals get the warranty information of your computer and explore help and support information Lenovo Tools Windows 8...

Страница 33: ...ites System Update Windows 7 Windows 8 and Windows 8 1 The System Update program enables you to keep the software on the computer up to date by downloading and installing software packages including ThinkVantage programs device drivers Unified Extensible Firmware Interface UEFI basic input output system BIOS updates and other third party programs Chapter 1 Product overview 17 ...

Страница 34: ...18 User Guide ...

Страница 35: ...to http www lenovo com register and follow the instructions on the screen to register your computer Connect your computer to the Internet and register your computer through a preinstalled registration program For Windows 7 The preinstalled Lenovo Product Registration program launches automatically after you have used your computer for a time Follow the instructions on the screen to register your c...

Страница 36: ...onnections program on the Windows 7 operating system or Location Awareness program in Lenovo Settings on the Windows 8 or Windows 8 1 operating system To learn more about using the wireless features of your computer refer to Wireless connections on page 31 To travel more confidently be sure to check the tips in Traveling with your computer on page 41 Press F9 to enable or disable the wireless feat...

Страница 37: ...f the following Go to Control Panel In the icons view click Keyboard Press Fn key for four seconds 2 Click the ThinkPad F1 F12 keys tab 3 Configure settings as desired following the instructions on the screen To toggle the F1 F12 key functionality through the ThinkPad Setup program do the following 1 Start the computer When the ThinkPad logo screen is displayed press F1 The ThinkPad Setup program ...

Страница 38: ...e or disable the camera Display management keys Switching the display output location F6 Press this key to switch between the computer display and an external monitor The following options will be displayed Computer display only LCD Computer display and external monitor same image Computer display and external monitor the Extend desktop function External monitor only Note To switch between the com...

Страница 39: ...lling tap zones and slow motion pointer functions Set the TrackPoint pointing device as the main pointing device and disable the touch pad Set the touch pad as the main pointing device and disable the TrackPoint pointing device Changing the UltraNav pointing device settings To change your UltraNav pointing device settings go to Control Panel and click Hardware and Sound Mouse UltraNav Then change ...

Страница 40: ...ck button with either thumb and move the TrackPoint pointing stick Customizing the TrackPoint pointing device You can customize the TrackPoint pointing device and its buttons as follows Switch the functions of the left and right buttons Change the sensitivity of the TrackPoint pointing device Enable the TrackPoint Scrolling Tips To customize the settings of the TrackPoint pointing device do the fo...

Страница 41: ...ng or editing a document For details refer to the UltraNav help information system Customizing the touch pad To customize the touch pad do as follows 1 Go to Control Panel and click Hardware and Sound Mouse UltraNav 2 Under TouchPad proceed to changing the settings Disabling the UltraNav pointing device and using an external mouse If you attach an external mouse to a USB connector you can use the ...

Страница 42: ...ay from electrical outlets you depend on battery power to keep your computer running Different computer components consume power at different rates The more you use the power intensive components the faster you consume battery power Spend more time unplugged with ThinkPad batteries Mobility has revolutionized business by allowing you to take your work wherever you go With ThinkPad batteries you wi...

Страница 43: ... converts ac power for use with the computer The power cord that plugs into the ac outlet and into the transformer pack Attention Using an improper power cord could cause severe damage to your computer Connecting the ac power adapter To use the ac power adapter do the following Be sure to take these steps in the order in which they are given here 1 Plug the ac power adapter into an ac outlet 2 Con...

Страница 44: ...rformance and power saving adjust your power plan settings To access power plan settings do the following For Windows 7 Start the Power Manager program and then click Power Plan or Advanced Power Plan For Windows 8 and Windows 8 1 Go to the desktop Right click the battery status icon in the Windows notification area and click More Power Options Then click Change plan settings that is next to your ...

Страница 45: ...ion 4 From the left pane select the task folder for which you want to enable the wake up function The scheduled tasks are displayed 5 Click a scheduled task and then click the Conditions tab 6 Under Power select the check box for Wake the computer to run this task To put the computer into hibernation mode change your power plan settings by doing the following For Windows 7 Start the Power Manager ...

Страница 46: ... supply If your battery begins to discharge too quickly replace the battery pack with a new one of the type recommended by Lenovo For more information on replacing the battery pack contact your Customer Support Center DANGER Do not drop crush puncture or subject to strong forces Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery ...

Страница 47: ...t the use of cables but by means of radio waves only Attention If you want to use the wireless features on an airplane check the wireless services with the airline before boarding the airplane If there are restrictions on the use of computer wireless features on an airplane you need to disable the wireless features of your computer before boarding Depending on the wireless devices installed on you...

Страница 48: ...e the following guidelines Place your computer so that there are as few obstacles as possible between the wireless LAN access point and the computer Open your computer lid to an angle of slightly more than 90 degrees If you use the wireless feature the 802 11 standards of your computer simultaneously with a Bluetooth option the data transmission speed can be delayed and the performance of the wire...

Страница 49: ...lowing Note If you use the wireless feature the 802 11 standards of your computer simultaneously with a Bluetooth option the data transmission speed can be delayed and the performance of the wireless feature can be degraded For Windows 7 1 Press F9 and then follow the instructions on the screen to enable the Bluetooth feature 2 Right click the data that you want to send 3 Select Send To Bluetooth ...

Страница 50: ...th by changing settings in the Display Settings window Connecting an external monitor To connect an external monitor do the following 1 Connect the external monitor to the monitor connector then connect the monitor to an electrical outlet 2 Turn on the external monitor 3 Change the display output location by pressing F6 This enables you to switch between viewing output on the external monitor the ...

Страница 51: ...tion screen image your computer produces You can see other parts of the image by moving the screen with the TrackPoint pointing device or another pointing device If the external monitor you are using is outdated the resolution and the refresh rate might be limited Using dual displays This section introduces the Extend desktop function that enables you to display output the same or different on bot...

Страница 52: ... 3 5 mm 0 14 inch in diameter Your computer also has an audio chip that enables you to enjoy various multimedia audio features Compliant with Intel High Definition Audio Playback of Musical Instrument Digital Interface MIDI and Moving Picture Experts Group Audio Layer 3 MP3 files Recording and playback of pulse code modulation PCM and Waveform Audio File Format WAV files Recording from various sou...

Страница 53: ...k the Manage Settings button and configure the camera settings as desired For Windows 8 and Windows 8 1 do the following Configure the camera settings directly from the program that is using the camera For more information see the help information system of the program Open the Lenovo Settings program Then click Camera Follow the instructions on the screen to configure the camera settings as desir...

Страница 54: ...Action menu select Add legacy hardware The Add Hardware Wizard starts 3 Follow the instructions on the screen Removing a flash media card To remove a flash media card do the following 1 Click the triangular icon in the Windows notification area to show hidden icons 2 Right click the Safely Remove Hardware and Eject Media icon 3 Select the corresponding item to eject the card from the Windows opera...

Страница 55: ...virtual office might mean adapting to frequent changes in your environment For example adapting to the surrounding light sources proper seating and the placement of your computer hardware can help you improve your performance and achieve greater comfort This example shows someone in a conventional setting Even when not in such a setting you can follow many of these tips Develop good habits and the...

Страница 56: ... work with your computer the more important it is to observe your working posture Follow Ergonomic information on page 39 and practice active sitting to avoid discomfort associated with your working postures Making minor voluntary postural changes and taking short frequent work breaks are the key ingredients for healthy computing Your computer is light and mobile you can easily reposition your wor...

Страница 57: ...e PDF file through e mail to convert it to HTML or ASCII text Adobe PDF files on a local hard disk drive local CD ROM or LAN also can be converted by attaching the Adobe PDF file to an e mail message Traveling with your computer This topic provides information to help you work with your computer when you are traveling Travel tips Use the following travel tips to travel more confidently and efficie...

Страница 58: ...ovides adequate cushion and protection External storage device HDMI cable Converter cable for HDMI connector If you are traveling to another country you might want to consider an ac power adapter for the country to which you are traveling To purchase travel accessories go to http www lenovo com accessories 42 User Guide ...

Страница 59: ...bout the function quality or performance of the locking device and security feature Using passwords You can help prevent your computer from unauthorized use by using passwords Once you set a password a prompt is displayed on the screen each time you turn on the computer Enter your password at the prompt You cannot use the computer unless you type the correct password If you have set a power on pas...

Страница 60: ...rrent Password field type the current power on password and press Enter b Leave the Enter New Password and Confirm New Password fields blank Press Enter twice 5 A Setup Notice window is displayed Press Enter to continue 6 Press F10 A Setup Confirmation window is displayed Select Yes to save the configuration changes and exit Note You might want to record your password and store it in a safe place ...

Страница 61: ...et a master hard disk password When a message window prompts you to set the master hard disk password Press Enter to continue Type your new master hard disk password in the Enter New Password field and press Enter Retype the password in the Confirm New Password field and press Enter 5 A Setup Notice window is displayed Press Enter to continue 6 Press Fn F10 A Setup Confirmation window is displayed...

Страница 62: ...formation stored in ThinkPad Setup Without it no one can change the configuration of the computer It provides the following security features If a supervisor password is set a password prompt is displayed when you try to start the ThinkPad Setup program Unauthorized users cannot get access to configuration data The system administrator can use the supervisor password to get access to a computer ev...

Страница 63: ...er Current Password field type the current supervisor password and press Enter b In the Enter New Password field type the new supervisor password then retype the password you just entered to verify it in the Confirm New Password field Press Enter To remove a password do the following a In the Enter Current Password field type the current supervisor password and press Enter b Leave the Enter New Pa...

Страница 64: ...rieval processing is disabled under an operating system such as Windows The data is still there even though it seems to be lost Thus it is sometimes possible to read the data by use of special software for data recovery There is a risk that people of bad faith might read and misuse the critical data on hard disk drives for unexpected purposes To prevent leakage of data it is important that you del...

Страница 65: ...u detect and eliminate viruses Lenovo provides a full version of antivirus software on your computer with a free 30 day subscription After 30 days you must renew the license to continue receiving the antivirus software updates For more information about how to use your antivirus software refer to the help information system of your antivirus software Chapter 4 Security 49 ...

Страница 66: ...50 User Guide ...

Страница 67: ...er To start the Symantec Norton Ghost program do the following 1 Click Start Run The Run window opens 2 Type cmd in the field Then click OK 3 Type ghost align 1mb and press Enter Acronis True Image 2010 or later Paragon Backup Recovery 10 Suit or later Paragon Backup Recovery 10 Home or later Creating and using recovery media You can use recovery media to restore the hard disk drive to the factory...

Страница 68: ...g preinstalled applications and device drivers on page 55 Some computers come with Microsoft Office or Microsoft Works preinstalled If you need to recover or reinstall your Microsoft Office or Microsoft Works applications you must use the Microsoft Office CD or Microsoft Works CD These discs are provided only with computers preinstalled with Microsoft Office or Microsoft Works Performing backup an...

Страница 69: ...o a network drive or other recordable media such as a USB device or a disc This solution is available even if you did not back up your files or if changes were made to the files since your last backup operation You also can rescue individual files from a Rescue and Recovery backup located on your local hard disk drive a USB device or a network drive Restore your hard disk drive from a Rescue and R...

Страница 70: ...h Microsoft Office or Microsoft Works Creating and using a rescue medium With a rescue medium such as a disc or a USB hard disk drive you can recover the computer from failures that prevent you from gaining access to the Rescue and Recovery workspace on your hard disk drive Notes 1 The recovery operations you can perform using a rescue medium vary depending on the operating system 2 The rescue dis...

Страница 71: ...our computer 2 Go to the C SWTOOLS directory 3 Open the APPS folder The folder contains several subfolders named for the various preinstalled applications 4 Open the subfolder for the program you are reinstalling 5 Double click Setup and then follow the on screen steps to reinstall the program Reinstalling preinstalled device drivers Attention When you reinstall device drivers you are changing the...

Страница 72: ...page 90 It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use Recovery overview for the Windows 8 and Windows 8 1 operating systems This section provides information about the recovery solutions for the Windows 8 and Windows 8 1 operating systems A Windows recovery image is preinstalled in the recovery partition on ...

Страница 73: ...ick Settings Change PC settings Update and recovery Recovery 2 In the Remove everything and reinstall Windows section click Get started Then click Next to confirm the operation 3 Depending on your needs do one of the following To perform a quick format click Just remove my files to start the process The process will take several minutes To perform a complete format click Fully clean the drive to s...

Страница 74: ...USB drive To avoid data loss make a backup copy of all the data that you want to keep To create recovery media do the following Note Ensure that your computer is connected to ac power 1 Move your pointer to the top right or bottom right corner of the screen to display the charms and click Search 2 Depending on the operating system do one of the following For Windows 8 Type recovery in the Search f...

Страница 75: ...nsure that your computer is connected to ac power 1 Turn on or restart the computer Before the Windows operating system starts repeatedly press the F12 key The Boot Menu window opens 2 Select the recovery drive as the boot device 3 Select a preferred language and then select a preferred keyboard layout 4 Click Troubleshoot to display the optional recovery solutions 5 Select a corresponding recover...

Страница 76: ...60 User Guide ...

Страница 77: ...ion or CRU touch the static protective package containing the part to a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces static electricity from the package and your body When possible remove the static sensitive part from the static protective packaging and install the part without setting it down When this is not possible place the...

Страница 78: ...ot short circuit it Do not drop crush puncture or subject to strong forces Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery pack or coin cell To replace the battery do the following 1 Turn off the computer or enter hibernation mode Then disconnect the ac power adapter and all cables from the computer 2 Close the computer displa...

Страница 79: ...ed for frequent changes or drive swapping Do not drop the drive or subject it to physical shocks Put the drive on a material such as soft cloth that absorbs any physical shocks Do not apply pressure to the cover of the drive Do not touch the connector Before removing the hard disk drive make a backup copy of all the information on it and then turn the computer off Never remove the drive while the ...

Страница 80: ...4 Loosen the screws 1 and then remove the cover 2 5 Remove the screws 1 and then slide the hard disk drive out 2 6 Remove the hard disk drive by lifting its left side 64 User Guide ...

Страница 81: ...y into the connector 1 and then reinstall the screws 2 9 Attach the cover 1 and pivot it downwards 2 Then tighten the screws 3 10 Reinstall the battery See Replacing the battery on page 61 11 Turn the computer over again Connect the ac power adapter and all cables Chapter 6 Replacing devices 65 ...

Страница 82: ...ore you start installing a wireless LAN card touch a metal table or a grounded metal object This action reduces any static electricity from your body The static electricity could damage the card To replace the wireless LAN card do the following 1 Turn off the computer then disconnect the ac power adapter and all cables from the computer Wait three to five minutes to let the computer cool 2 Close t...

Страница 83: ...uded disconnect the cables by picking up the connectors with your fingers and gently unplugging them 6 Remove the screw 1 The card pops up 2 Remove the card 7 Align the contact edge of a new wireless LAN card with the corresponding socket 1 Pivot the card until you can snap it into place Secure the card with the screw 2 Chapter 6 Replacing devices 67 ...

Страница 84: ...n effective way to make programs run faster To replace or add a memory module ensure that you follow the precautions and instructions in this topic Note The operating speed of the memory module has dependency on the system configuration In some conditions the memory module in your computer might not be able to operate at the maximum speed Attention Before you start installing a memory module touch...

Страница 85: ... then remove the memory module 2 Save the removed memory module for future use 6 Place the notched end of the new memory module toward the contact edge side of the memory slot and insert the memory module 1 into the slot at an angle of about 20 degrees Pivot the memory module downward until it snaps into place 2 Ensure that the memory module is firmly installed in the slot and cannot be moved easi...

Страница 86: ...ation Otherwise your computer cannot work normally 7 Attach the cover 1 and pivot it downward 2 Then tighten the screws 3 8 Reinstall the battery See Replacing the battery on page 61 9 Turn the computer over again Connect the ac power adapter and all cables Replacing the keyboard Before you start print these instructions DANGER During electrical storms do not connect the cable to or disconnect it ...

Страница 87: ...eyboard do the following 1 Turn off the computer then disconnect the ac power adapter and all cables from the computer 2 Close the computer display and turn the computer over 3 Remove the battery See Replacing the battery on page 61 4 Loosen the screws 1 and then remove the cover 2 5 Remove the screws that secure the keyboard 6 Turn the computer over and open the display Chapter 6 Replacing device...

Страница 88: ...to unlatch the front side of the keyboard The keyboard will be detached slightly 2 8 Remove the cables 2 and 4 by flipping the connectors 1 and 3 upwards Remove the keyboard Installing the keyboard To install the keyboard do the following 72 User Guide ...

Страница 89: ...ach the cables 1 and 3 by flipping the connectors 2 and 4 downwards 2 Insert the keyboard Make sure that the rear edge of the keyboard is under the frame as shown by the arrows Chapter 6 Replacing devices 73 ...

Страница 90: ...3 Slide the keyboard in the direction shown by the arrows 4 Reinstall the screws 5 Attach the cover 1 and pivot it downwards 2 Then tighten the screws 3 74 User Guide ...

Страница 91: ...tery pack away from fire Do not expose it to excessive heat Do not expose it to water or rain Do not short circuit it Do not drop crush puncture or subject to strong forces Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery pack or coin cell To remove the coin cell battery do the following 1 Turn off the computer then disconnect ...

Страница 92: ...n remove the coin cell battery 2 To install the coin cell battery do the following 1 Install the coin cell battery 1 Then attach the connector 2 2 Attach the cover 1 and pivot it downwards 2 Then tighten the screws 3 76 User Guide ...

Страница 93: ...3 Reinstall the battery See Replacing the battery on page 61 4 Turn the computer over again Connect the ac power adapter and all cables Chapter 6 Replacing devices 77 ...

Страница 94: ...78 User Guide ...

Страница 95: ...orage device to avoid losing files during the installation Print the instructions you will use Go to the section for the operating system you are using Installing the Windows 7 operating system on page 80 Installing the Windows 8 operating system or the Windows 8 1 operating system on page 80 Notes The UEFI BIOS features are supported on the Windows 7 operating system the Windows 8 operating syste...

Страница 96: ...tches for Windows 7 Go to http www lenovo com support and install the following registry patches Registry patch enabling Wake Up on LAN from Standby for Energy Star Fix for Issue of HDD with HD Detection Installing the Windows 8 operating system or the Windows 8 1 operating system Before you start print these instructions To install the Windows 8 operating system or the Windows 8 1 operating syste...

Страница 97: ...Double click the Setup exe file in the C DRIVERS WIN USB3 0 directory 4 Click Next If the device driver is already installed click Cancel Follow the instructions on the screen until the installation is finished Installing the ThinkPad monitor file for Windows Vista 7 on the Windows 7 operating system The ThinkPad monitor file for Windows Vista 7 is in the following directory C SWTOOLS DRIVERS MONI...

Страница 98: ...er instead of entering the supervisor password However you cannot change the parameters that are protected by the supervisor password For more information refer to Using passwords on page 43 2 Using the pointer keys move to an item you want to change When the item is highlighted press Enter A submenu is displayed 3 Change the items you wish to change To change the value of an item press the follow...

Страница 99: ...responding features Default values are in boldface Table 4 Config menu items Menu item Submenu item Selection Comments Wake On LAN Disabled AC Only AC and Battery Enable the system to power on when the Ethernet controller receives a magic packet If you select AC Only the Wake on LAN function is enabled only when the ac power adapter is attached If you select AC and Battery the Wake on LAN function...

Страница 100: ... the internal wireless radio is turned off Note If you have set the OS Optimized Defaults on the Restart menu as Enabled the Wireless LAN Radio setting will be changed to On automatically and you cannot change the setting manually USB UEFI BIOS Support Disabled Enabled Enables or disables boot support for USB storage devices Always On USB Disabled Enabled If you select Disabled the external USB de...

Страница 101: ...elect Legacy to initiate the special functions illustrated on each key you need to press Fn and the corresponding key simultaneously Keyboard Mouse Fn Key Lock Disabled Enabled If you select Enabled you can press the Fn key once to activate the Fn key function as if the key is kept in a pressed condition and then press the desired function key The action is equivalent to pressing the Fn key and th...

Страница 102: ...eep sound when the system is waiting for a power on hard disk or supervisor password Different beeps will sound when the entered password matches or does not match the configured password Beep and Alarm Keyboard Beep Disabled Enabled Enables or disables keyboard beep when unmanageable key combinations are pressed Serial ATA SATA SATA Controller Mode Option Compatibility AHCI Selects SATA controlle...

Страница 103: ...ables the function that protects items in the ThinkPad Setup program from being changed by a user who does not have the supervisor password By default this is set to Disabled If you set the supervisor password and enable this function no one but you can change any items in the ThinkPad Setup program Set Minimum Length Disabled Password length options Specify a minimum length for the power on passw...

Страница 104: ...abled all users can update the UEFI BIOS If you select Disabled only the person who knows the supervisor password can update the UEFI BIOS UEFI BIOS Update Option Secure RollBack Prevention Disabled Enabled If you select Disabled you can flash the older version UEFI BIOS Note If you have set the OS Optimized Defaults on the Restart menu as Enabled the Secure RollBack Prevention setting will be cha...

Страница 105: ...ice USB Port Disabled Enabled If you select Enabled you can use the USB connectors Memory Card Slot Disabled Enabled If you select Enabled you can use the memory card slot for SD card or MultiMediaCard Integrated Camera Disabled Enabled If you select Enabled you can use the integrated camera I O Port Access Microphone Disabled Enabled If you select Enabled you can use the microphone internal exter...

Страница 106: ...ption is used to restore all keys and certificates in Secure Boot databases to factory defaults Any customized Secure Boot settings will be erased and the default platform key will be re established along with the original signature databases including the certificate for Windows 8 or Windows 8 1 operating system Startup menu You might need to change the startup sequence of your computer For examp...

Страница 107: ...yed Even devices that are not attached to or installed on your computer are listed For each device that is attached to or installed on the computer information about it is presented after the colon 1 USB CD 2 USB FDD 3 ATA HDD0 4 USB HDD 5 PCI LAN Realtek PXE B09 D00 Note This Boot submenu appears when the Legacy Only boot mode or the Legacy First with Both mode is selected in the Startup page Oth...

Страница 108: ...I enabled operating system Legacy Only The system will boot from any operating system other than the UEFI enabled one Note If you select UEFI Only the system cannot boot from the bootable devices that do not have the UEFI enabled operating system Compatibility Support Module CSM is required for booting the legacy operating system If you select UEFI Only CSM Support is selectable For Both or Legacy...

Страница 109: ...m programs that make up the basic layer of software built into your computer The UEFI BIOS translates the instructions from other software layers Your computer system board has a module called EEPROM also referred to as flash memory You can update the UEFI BIOS and the ThinkPad Setup program by starting your computer with a flash update optical disc or flash update program running in the Windows e...

Страница 110: ...g hours and on weekends so that the users are not interrupted during work and the LAN traffic is kept to a minimum It saves time and increases productivity Note If the computer is turned on through Wake on LAN the computer starts follow the Network Boot sequence Asset ID EEPROM The Asset ID EEPROM contains information about the computer configuration and the serial numbers of the key components It...

Страница 111: ... To define a Network Boot sequence do the following 1 Start the ThinkPad Setup program See ThinkPad Setup on page 82 2 Select Startup Network Boot The boot device list is displayed 3 Select a boot device to make it as the top boot priority 4 Press the Fn F10 key to save and exit Note You can press the Fn F9 key to restore to the factory default settings Chapter 7 Advanced configuration 95 ...

Страница 112: ...96 User Guide ...

Страница 113: ... is present it is a good idea to perform a daily backup operation Lenovo has many backup options available for your computer Rewritable optical drives are available for most machines and are easily installed Schedule system restore operations to take a system snapshot periodically For more information about system restore see Chapter 5 Recovery overview on page 51 Update device drivers and the UEF...

Страница 114: ...cause of the problem Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Web site by doing the following 1 Go to http www lenovo com drivers 2 Enter the product number of the computer or click Detect my system on the screen 3 Click Downloads and drivers 4 Follow the directions on the screen and install the necessary software Getting the ...

Страница 115: ...of ESD Therefore when using the computer close to an appliance that can produce negative ions give special attention to the following Avoid directly exposing your computer to the air from an appliance that can produce negative ions Keep your computer and peripherals as far as possible from such an appliance Wherever possible ground your computer to facilitate safe ESD Note Not all such appliances ...

Страница 116: ...modify your computer Only an authorized ThinkPad repair technician should disassemble and repair your computer Do not modify or tape the latches to keep the display open or closed Cleaning the cover of your computer Occasionally clean your computer by doing the following 1 Prepare a mixture of a gentle kitchen use detergent one that does not contain abrasive powder or strong chemicals such as acid...

Страница 117: ...yboard or the TrackPoint pointing stick when the cover was pressed from the outside 2 Wipe or dust the stain gently with a soft dry cloth 3 If the stain remains moisten a soft lint free cloth with water or a 50 50 mixture of isopropyl alcohol and water that does not contain impurities Note Avoid spraying cleaner directly onto the display or the keyboard 4 Wring out as much of the liquid as you can...

Страница 118: ...102 User Guide ...

Страница 119: ...covery media which you can use to restore the hard disk drive to the factory default state For more information see Creating and using recovery media on page 51 To run the Lenovo Solution Center program see Accessing Lenovo programs on the Windows 7 operating system on page 13 For additional information refer to the Lenovo Solution Center help system Note If you are unable to isolate and repair th...

Страница 120: ...ry module added to your computer After removing the extra memory module and reseating the original memory module repeat step 2 If the computer still does not turn on consult the user manual for other customer replaceable components that are attached to your computer If the computer still does not start up call the Customer Support Center and a Customer Support Specialist will assist you Spills on ...

Страница 121: ...Pad Setup program Message 0199 System Security Security password retry count exceeded Solution This message is displayed if you enter a wrong supervisor password more than three times Confirm the supervisor password and try again To clear the error enter the ThinkPad Setup program Message 0251 System CMOS checksum bad Solution The system CMOS might have been corrupted by a program The computer use...

Страница 122: ...y installed is not supported by this system and will not charge Please replace the battery with the correct Lenovo battery for this system Press the ESC key to continue Solution Replace the battery with the correct Lenovo battery for this computer If you still see the same error message contact Lenovo service to have the computer serviced Errors without messages Problem My screen keeps blanking wh...

Страница 123: ...If your system is installed with the Windows 8 or Windows 8 1 operating system use either the Remove everything and reinstall Windows function or the recovery discs to restore the system to the factory state If the problem persists have the computer serviced Problem My screen goes blank while the computer is on Solution Your screen saver or power management might have been enabled Do either of the...

Страница 124: ...ol Panel and click Hardware and Sound Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 2 If the exclamation mark is displayed next to the adapter name under Network adapters you might not be using the correct driver or the driver might have been disabled To update the driver right click the highlighted adapter 3 Click Update...

Страница 125: ...m to verify this case sensitive information Bluetooth problems Problem Sound does not come from the Bluetooth headset headphone but comes from the local speaker even though the Bluetooth headset headphone is connected using a Headset profile or AV profile Solution Do the following 1 Exit the program that uses the sound device for example Windows Media Player 2 Go to Control Panel and click Hardwar...

Страница 126: ...the keyboard again If the keyboard problem is resolved carefully reconnect the external numeric keypad and the external keyboard Make sure that you have seated the connectors correctly If the problem persists make sure that the correct device driver is installed 1 Go to Control Panel Change the view of Control Panel from Category to Large icons or Small icons 2 Click Keyboard 3 Select the Hardware...

Страница 127: ...on and follow the instructions on the screen Note The device driver name depends on the video chip that has been installed on your computer 5 Click the Colour Management tab and then click the Colour Management button In the displayed Colour Management window click the Advanced tab and ensure that the settings in the Windows Colour System Defaults area are set as desired If you are prompted for an...

Страница 128: ... chip that has been installed on your computer 6 Click OK If the information is incorrect reinstall the device driver Check the monitor type and if necessary update the driver by doing the following 1 Connect the external monitor to the monitor connector and then connect the monitor to an electrical outlet 2 Turn on the external monitor and the computer 3 Right click on the desktop and click Scree...

Страница 129: ...ction does not work Solution Enable the Extend desktop function by doing the following 1 Connect the external monitor to the monitor connector and then connect the monitor to an electrical outlet 2 Turn on the external monitor and the computer 3 Right click on the desktop and click Screen resolution 4 Click the Monitor 2 icon 5 Select Extend these displays for multiple displays 6 Click the Monitor...

Страница 130: ...r If you are prompted for an administrator password or confirmation type the password or provide confirmation 4 Double click Sound video and game controllers 5 Make sure that the Realtek HD Audio driver is enabled and configured correctly Problem Recordings made using the microphone input are not loud enough Solution Make sure that the Microphone Boost function is turned on and set by doing the fo...

Страница 131: ... standard charge time when the computer is powered off Solution The battery pack might be over discharged Do the following 1 Turn off the computer 2 Make sure that the over discharged battery pack is in the computer 3 Connect the ac power adapter to the computer and let it charge If a quick charger is available use it to charge the over discharged battery pack If the battery pack cannot be fully c...

Страница 132: ...nect the ac power adapter directly to the ac power outlet 3 Inspect the ac power adapter Check for any physical damage and make sure that the power cable is firmly attached to the adapter brick and the computer 4 Verify the ac power source is working by attaching another device to the outlet 5 Remove all devices and then test for system power with minimal devices attached a Disconnect the ac power...

Страница 133: ...ture is within the acceptable range Refer to Operating environment on page 12 If the battery is charged and the temperature is within range have the computer serviced Problem A critical low battery error occurs and the computer immediately turns off Solution The battery power is getting low Connect the ac power adapter to the computer and plug it into an electrical outlet or replace the battery wi...

Страница 134: ...refer to Power saving modes on page 28 Problems with drives and other storage devices This section includes hard disk drive problems Hard disk drive problems Problem The hard disk drive makes a rattling noise intermittently Solution The rattling noise might be heard When the hard disk drive begins or finishes getting access to data When you carry the hard disk drive When you carry your computer Th...

Страница 135: ...rrectly contact your place of purchase or a service representative for help A USB problem Problem A device connected to the USB connector does not work Solution Open the Device Manager window Make sure that the USB device setup is correct and that the assignment of computer resource and the installation of the device driver are correct Go to Control Panel and click Hardware and Sound Device Manage...

Страница 136: ...120 User Guide ...

Страница 137: ...g system updates Downloading updated software might resolve problems you experience with your computer To download updated software go to the following Web site and follow the instructions on the screen http www lenovo com support Recording information Before you talk to a Lenovo representative record the following important information about your computer Recording problem symptoms and details Co...

Страница 138: ...u experience a problem with your computer the first place to start is the troubleshooting information of your computer documentation If you suspect a software problem see the documentation including readme files and help information systems that comes with the operating system or application program ThinkPad notebook computers come with a set of diagnostic programs that you can use to help you ide...

Страница 139: ...n you make your call in case the technical assistance representative needs to help you resolve a computer problem Ensure that you have downloaded the most current drivers and system updates run diagnostics and recorded information before you call When calling for technical assistance have the following information available Machine type and model Serial numbers of your computer monitor and other c...

Страница 140: ... hardware operating systems and application programs network setup and configuration services upgraded or extended hardware repair services and custom installations services Service availability and service name might vary by country For more information about these services go to http www lenovo com accessories services index html 124 User Guide ...

Страница 141: ...ial Interest Group SIG It supports the following profiles Advanced Audio Distribution Profile A2DP Audio Video Control Transport Protocol AVCTP Audio Video Distribution Transport Protocol AVDTP A V Remote Control Profile AVRCP Basic Imaging Profile BIP Basic Printing Profile BPP Dial Up Networking Profile DUN File Transfer Profile FTP Generic Access Profile GAP Generic A V Distribution Profile GAV...

Страница 142: ...of the organization These situations and areas might for example include Using the integrated wireless cards on board of airplanes in hospitals or near petrol stations blasting areas with electro explosive devices medical implants or body worn electronic medical devices such as pace makers In any other environment where the risk of interference to other devices or services is perceived or identifi...

Страница 143: ...tion If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit d...

Страница 144: ...dieses sicherzustellen sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der Lenovo verändert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Len...

Страница 145: ...ompliance statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Eurasian compliance mark Appendix A Regulatory information 129 ...

Страница 146: ...130 User Guide ...

Страница 147: ...ble to them for the return recycle and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to http www lenovo com recycling Japan recycling statements Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo ...

Страница 148: ...and need to dispose of a battery pack contact the proper person in Lenovo sales service or marketing and follow that person s instructions You also can refer to the instructions at http www lenovo com jp ja environment recycle battery If you use a Lenovo notebook computer at home and need to dispose of a battery pack you must comply with local ordinances and regulations You also can refer to the i...

Страница 149: ...of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer pa...

Страница 150: ...134 User Guide ...

Страница 151: ...azardous substances in electrical and electronic equipment RoHS recast or RoHS 2 For more information about Lenovo progress on RoHS go to http www lenovo com social_responsibility us en RoHS_Communication pdf China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electroni...

Страница 152: ...Ukraine RoHS India RoHS RoHS compliant as per E Waste Management Handling Rules 2011 136 User Guide ...

Страница 153: ...our day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when your computer has been inactive for a specified length of time Power plan Energy Saver settings when plugged into ac power Turn off the display After 10 minutes Put the computer into sleep After 20 minutes Advanced power settings Turn off hard disks After 15 minutes Hibe...

Страница 154: ...4 Right click your network adapter device and click Properties 5 Click the Power Management tab 6 Clear the Allow this device to wake the computer check box 7 Click OK 138 User Guide ...

Страница 155: ...e publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Страница 156: ...ct UltraNav Microsoft Windows and BitLocker are trademarks of the Microsoft group of companies AMD is the trademark or the registered trademark of Advanced Micro Devices Inc The terms HDMI and HDMI High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Other company product and service names may be trademarks or s...

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