Chapter 2. ThinkAgile SXM Administration considerations
The following considerations and limitations apply to ThinkAgile SXM products.
Limitation on automated service requests (Call Home)
Because ThinkAgile SXM products are serviced and supported at the rack level, it is recommended that you
not activate Call Home functionality for the components. If you choose to activate Call Home, be aware that
your entitlement might not be recognized immediately.
Firmware and Best Recipe adherence
Lenovo publishes a ThinkAgile SXM firmware “Best Recipe”, which identifies the supported levels for the
various components. Any specific firmware that is above or below the level indicated in the Best Recipe is
not supported and might impact Lenovo’s ability to support any issues with the relevant component. See
Chapter 6 “Firmware maintenance and Best Recipe” on page 13 for more details.
ThinkAgile SXM entitlement
ThinkAgile SXM products are entitled at the rack level.
If you need support for the product or any of its components or included software, be sure to use your rack
serial number associated with Machine Type 9565. If you use the component or software serial number,
ThinkAgile Advantage Support might not immediately recognize the correct entitlement, which could delay
proper case handling. You can find the serial number on the rack label.
© Copyright Lenovo 2017
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