Chapter 8. Troubleshooting ThinkAgile SXM issues
This documentation describes the diagnostic tools and troubleshooting information that are available to help
you solve problems that might occur in ThinkAgile SXM products.
This documentation refers to the following products:
Product
Machine Type
Model
SXM4200 – 25U
9565
RCC
SXM4200 – 42U
9565
RCD
SXM6200 (42U only)
9565
RCE
SXM4400 – 25U
9565
RCH
SXM4400 – 42U
9565
RCJ
SXM6400 (42U only)
9565
RCK
Finding information and help
See “Finding information and help” on page 20 for links to documentation and other resources that can
assist in issue resolution.
Product serial number
If you need support for the product or any of its components or included software, be sure to use your
product serial number. If you use the component or software serial number, Lenovo Support might not
immediately recognize the correct entitlement, which could delay proper case handling. You can find the
product serial number on the rack label.
Product Machine Type and Model
The Machine Type for the ThinkAgile SXM is 9565. See the table above for the specific Model. Note that the
product designation (for example, SXM4200) is not the Model.
Getting support
See Chapter 9 “Working with service and support” on page 27 for specific details about engaging Lenovo
Support.
Troubleshooting considerations
The following considerations and limitations apply to ThinkAgile SXM products.
Support entitlement
ThinkAgile SXM products are entitled at the rack level.
If you need support for the product or any of its components or included software, be sure to use your rack
serial number, associated with Machine Type 9565. If you use the component or software serial number,
ThinkAgile Advantage Support might not immediately recognize the correct entitlement, which could delay
proper case handling. You can find the rack serial number on the rack label.
© Copyright Lenovo 2017
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