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21January2021/Version 0
LEM International SA
Chemin des Aulx 8
1228 PLAN-LES-OUATES Switzerland
www.lem.com
8. Troubleshooting
For troubleshoot investigations and in support communications, make sure to save and provide
status and error
value
fields rather than just active errors, to provide thorough information.
8.1. Wrong statuses
Status field behavior is described is section
"7.5.3. Current status" and "7.5.4. transactionStatus
.
i
"Status flag #" is followed by the flag index number, as described in
Status flag #1 - muFatalErrorOccured
Value
Description
Solution
False
Nominal
N/A
True
At least one error is
active
Refer to errors troubleshooting: "8.2. Raised errors"
Status flag #2 - transactionIsOnGoing
Value
Description
Solution
False
Nominal
N/A
True
A transaction is on-
going
1. This status is informative and does not reflect an issue
2. To start a new transaction, the on-going one shall be stopped first. Refer to section "5.2.2.
Conditions and inputs"
!
Status flag #0 - suLinkStatusIsOk
Value
Description
Solution
True
Nominal
N/A
False
The Meter Unit
is somehow
disconnected from the
Sensor Unit
1. Check that connectors are inserted properly, both on Meter Unit side and Sensor Unit side
2. Make sure the Sensor Unit - Meter Unit couple is correct (marking on them can help)
3. Check absence of dirt or fluid, on connectors of the Meter Unit, Sensor Unit and the cable.
Check the sanity of the cable, look for cuts or mark of excessive mechanical effort. Try to replace
the cable
Status flag #3 - tamperingIsDetected
Value
Description
Solution
False
Nominal
N/A
True
Tampering is currently
detected
1. The device might have received unauthorized manipulation
2. Check the integrity of the device: manufacturer seals, front panel of the Meter Unit, Meter Unit
housing forced open