Pagina 14
English
TROUBLESHOOTING:
We thank you for buying one of our products, projected and assembled in accordance with the most up-to date
technological innovations.
Following carefully the simple operations described in this manual, which respect all essential safety regulations, you
will get the best performances and will appreciate the remarkable reliability of this product in the years to come.
Please find below the description of the most frequent problems and of their solution:
PROBLEM
CAUSE
SOLUTION
Coffee is not creamy
1. Coffee blend not suitable for machine
2. Improper grinding
3. Insufficient coffee in filter basket
4. The filter holder has not be tightened
under the brewing group ring
1. Use a different coffee blend
2. Adjust coffee grinding
3. Put more coffee in the filter basket and press
it properly
4. Tighten better the filter holder
The coffee is too cold
1. The machine had not reached the
proper temperature
2. Filter-holder has not been preheated
3. Cups have not been preheated
4. ThermPID malfunctions.
1. See section
“Starting the Machine”
and
“Making an Espresso Coffee”
2. Filter-holder must be heated together with
the water
–
see section
“Starting the Machine”
3. Properly heat the cups on the cup-warmer
(2)
4. Set the PID correctly.
The coffee comes out too
quickly
1. Coffee too coarsely ground
2. Insufficient coffee in the filter basket
3. Coffee has not been pressed enough
4. Old or unsuitable coffee
1. Use a finer grinding step
2. Put more coffee in the filter basket
3. Press the coffee more firmly
4. Use a different coffee blend
Coffee comes out
between the coffee group
and the filter-holder
1. Filter-holder not properly inserted
2. Too much coffee in the filter
3. Edge of the filter-holder not clean
4. The douche seal is worn or damaged
1. Insert the filter-holder correctly
2. Put less coffee in the filter
3. Clean the edge of the filter-holder and the
brewing group seal
4. Contact the nearest SERVICE CENTER
Coffee comes out in drops
1. Coffee too finely ground
2. Too much coffee in the filter
3. Coffee too firmly pressed
1. Use a coarser grinding
2. Put less coffee in the filter
3. Press the coffee more gently
The machine does not
produce steam
1. The water tube hole may be
obstructed
2. Lack of water in the tank
1. Clean the hole with a needle
2. See section
“Starting the Machine”
No coffee produced during
the coffee cycle
1. Lack of water in the tank
2. Switch (13) not in right position
3. Coffee too finely ground
4. Too much coffee in the filter
5. Coffee too firmly pressed
6. The brewing group douche is dirty
1. Fill the tank
2. Position the switch (13) on coffee mode.
3. Use a coarser grinding
4. Put less coffee in the filter basket
5. Press the coffee more gently
6. Contact the nearest SERVICE CENTER
The machine does not
work and the ON light on
the main switch does not
come on
1. No electricity
2. The power cable is not properly
plugged in
3. The power cable is damaged
1. Restore electrical power
2. Plug in the power cable correctly
3. Contact the nearest SERVICE CENTER for a
replacement cable
The ON light on the main
switch is on but the ready
steam indicator does not
go on within 10 minutes
1. Thermostat malfunction
2. Heating element malfunction
1. Contact the nearest SERVICE CENTER
2. Contact the nearest SERVICE CENTER
The inserted
data and pictures can be subject to changes without previous notice for the improvement of the machine’s
performances.
WARRANTY TERMS: LEGAL WARRANTY
This product is covered by the warranty laws valid in the country where the product has been sold; specific
information about the warranty terms can be given by the seller or by the importer in the country where the product
has been purchased. The seller or importer is completely responsible for the product. The importer is completely
responsible also for the fulfilment of the laws in force in the country where the importer distributes the product,
including the correct disposal of the product at the end of its working life.
Inside the European countries the laws in force are the national laws implementing the EC Directive 44/99/CE.
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