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Camera Control and Other Issues
What is it doing?
Possible causes
Check and correct
The camera does not
respond to the remote, but
the web interface is
available.
The remote and the camera are not
using the same IR channel.
Press the
Camera Select 1
button on
the remote. Try the other Camera
Select buttons if necessary.
IR is switched off (Soft DIP switch
3 down)
Turn IR on (System page, General tab).
See
for more
information.
The remote's batteries are dead.
Put new batteries in the remote.
The camera responds to
the remote but not to the
web interface.
The web interface is controlling a
different camera. (Check by
removing power from the camera;
the web interface should become
unavailable.)
Check the camera's IP address. See
Getting the camera's IP address
.
More than one device is using this
IP address.
The camera responds to
the remote but the web
interface is not available.
The camera is not using the IP
address you browsed to.
Press the Data Screen button on the
remote to see camera information.
The camera is not connected to the
network.
Connect the network cable.
The camera responds to
the web interface but does
not respond to commands
via RS-232 connection to
the OneLINK device.
The RS-232 cable to the OneLINK
device is not connected, or is bad.
Connect a known good cable.
The camera's baud rate setting
doesn't match the settings on the
controlling device.
Check the baud rate setting at both
ends to be sure they match. The
camera's baud rate setting is available
on the System page in the web UI.
Video and Streaming Issues
What is it doing?
Possible causes
Check and correct
Blue or black video. The
camera's web interface is
available and the camera
responds to the directional
controls on the remote.
Video is muted.
Select the Mute button in the web
interface. This button is available on
every page of the web interface.
No IP stream.
Streaming is not enabled.
Enable streaming: Streaming page in
the web interface.
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Complete Manual for the RoboFLIP 30 HDBT In-Ceiling HD PTZ Camera