Page 25 of 36
8. OPTIONAL UNITS
Subject Symptom
TSB
# Cause
Solution
Note
Misaligned
staple
If the paper in the
tray is off-center
D688
Firmware
History
Finisher
SR3160/SR3170
firmware
Install version
02.000:10 or newer.
Misaligned
staple
Booklet stapling
D688
Firmware
History
Finisher
SR3160/SR3170
firmware
Install version
02.200:10 or newer.
Misaligned
staple
3mm or more
(SR3160/SR3170)
D688-
D689 -
004
Reissue2
Cause 1:
The paper
contacts the
jogger fence and
skews inside the
staple tray.
Cause 2:
The side to side
registration is not
aligned when the
paper is fed to the
finisher.
Cause 1:
Install the firmware
(version 02.000:10 or
newer)
Cause 2:
Attach the modified
docking bracket as
explained in the TSB.
Misaligned
staple
SR3140/SR3150 D686-
D687 -
003
The jogger
cannot align the
sheets correctly
in some
conditions
Update the Finisher firmware to Ver.
01.160:04 or newer.
If that does not work, adjust the SP
modes as explained in the TSB .
Misaligned
staple
SR3160/SR3170 Firmware
History
Finisher
SR3160/SR3170
firmware
Install version 02.270:10 or newer.
Then return SP6107 (Paper Size) to
its default setting.
If the staple misalignment still
occurs after you install this
firmware, adjust the jogger fence
width see TSB .
Stapling
error
Shift job stapled
with a Stapling
job if both were
preceded by a
Stapling job
Firmware
History
Engine firmware
Install version
1.25:08 or newer.
Engine (Single Pass)
firmware
Inaccurate
folding
When making
single sheet
booklet folds
D688
Firmware
History
Finisher
SR3160/SR3170
firmware
Install version
02.000:10 or newer.
Poor
stacking
Sheet(s) in a
stapled set are
shifted up to 2mm
along the paper
feed direction
D688
Firmware
History
Finisher
SR3160/SR3170
firmware
Install version
02.200:10 or newer.
D688-
D689 -
003
The distance
between the
jogger fences
during stacking is
less than
expected.
Increase the value of
SP 6107 (max 1.5
mm).
Then check if the
stacking is good (the
adjustment could make
the joggers too far
apart).
