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Subject Symptom TSB
# Cause
Solution
Language/
Wording
When switching
the language on
the initial setting
screen, the
display does not
switch the
language in the
ESA application.
Firmware
History
Java VM v11
Update Tool
Install version 11.14.02 or newer.
Java VM v11
for eDC
firmware
Language/
Wording
Translation
errors (Russian)
Firmware
History
SOP System
firmware
Install version 1.29 or newer.
StateInfo for
eDC firmware
Install version 1.16 or newer.
Language/
Wording
Wording errors
(Cloud Fax)
Firmware
History
SOP System
firmware
Install version 1.29 or newer.
Language/
Wording
"What Is Web
Browser NX?"
Firmware
History
Web Browser
NX for eDC
firmware
Install version 1.02.0 or newer.
Window does
not close
The status display
window does not
close after the
machine reboots
automatically
StateInfo
for
eDC firmware
Install version 1.11 or
newer.
Replacement
alert
The replacement
alert for the
lubricant bar is
not displayed,
and the machine
cannot perform
any jobs.
SimpleCopy
for eDC
firmware
Install version 1.11 or
newer.
Format of
wording on-
screen
The document
title overflows
from the printer
home screen
and job
operation screen
Firmware
History
Printer
firmware
Install version 1.06 or
newer.
Install version 2.08 or
newer.
Install version 1.08 or
newer.
Install version 2.08 or
newer.
Format of
wording on-
screen
Two-byte text in
tabs
Firmware
History
StateInfo for
eDC firmware
Install version 1.16 or
newer.
Paper size
display
Does not appear
after a tray is
loaded with
paper
Firmware
History
Engine
firmware
Install version 1.26:08
or newer.
Engine
(Single Pass
DF) firmware
Engine
firmware
Does not
reach the
Ready
condition
Smart Operation
Panel
Firmware
History
SOP System
firmware
Install version 1.24 or
newer.
Too many
icons
Duplicates of the
Printer, Scanner,
and Fax icons
appear
Firmware
History
SOP System
firmware
Install version 1.25 or
newer.
