L&W QMSOFT retrofit ki, Руководство пользователя

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Retrofit kit for dial indicator test devices ed. 01/2017 page 26
9 Troubleshooting
In this section you can find some of the most frequent problems:

Lighting unit does not work
Has the power supply of the lighting unit been connected correctly? If there is a cord switch, has it
been activated? Try if the power supply of the lighting unit works when using another power
outlet.

No camera image
Make sure that the driver software of the camera manufacturer has been installed correctly. If you
also do not see any image in the manufacturer's software (uEye-Cockpit), please refer to the
technical documentation of the camera manufacturer.
 The camera image appears, but remains black
Have you removed the protective cap from the lens? Adjust the lens aperture to a smaller value
(this enhances the brightness of the image) and increase the brightness with the slide control in
QMSOFT®.
 The camera image flickers
Increase the brightness (exposure time) in QMSOFT®, and decrease the brightness on the lens of
the camera
 QMSOFT/QM-DIAL does not show the test device visualization
Has the connection between QM-DIAL and QMSOFT®/QM-DeviceServer been configured? Is the
QMSOFT®/QM-DeviceServer active? Can the test device be called up in the QMSOFT®/QM-
DeviceServer? Are the settings for the communication with the test device correct?

Test object is not recognized
Should the test object not be recognized at the beginning of the inspection, the message “scale
not recognized” is shown. In this case please check if the focus and brightness are properly set,
and make sure that the testing device is in contact with the test object. Should the problem
persist, you can use the following error dialog to save the relevant data and/or images in order to
send them to L&W GmbH for an external problem analysis.
Should you have any problems or special questions regarding the maintenance or repair of the retrofit kit,
please do not hesitate to contact us.