Lance Truck Camper, Руководство пользователя

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CUSTOMER RELATIONS
INFORMATION
It is best to return your camper to the selling dealer for
warranty service. If this is not possible, you can find
the nearest dealer on our web site,
www.lancecamper.com , under the dealer locator
heading, or by contacting the Lance Customer Service
Department at 661 949-3322, who can direct you to a
dealer in your area.
Service and maintenance on your camper is easily
accomplished by establishing a mutually agreeable
partnership between you and your Lance dealership.
Take the time to get to know the people who will play
an important role in helping you keep your camper in
prime working condition. Visit the dealer’s service
center to meet the service manager, technicians,
service writers, and those charged with ordering the
parts. Ask questions.
Following scheduled maintenance recommendations
will save you money in the long run. Carefully read all
operation manuals to obtain complete information on
prescribed service intervals. Don’t forget about your
truck. It too needs regular service.
If you prefer to perform general maintenance items on
your own, your Lance dealer service department can
be a big help when it comes to making sure you obtain
the proper replacement parts. All replacement parts
must be ordered from your dealership. Lance Camper
Mfg. Corp. does not sell retail to the public.
Service and maintenance items may fall outside the
scope of your capability. In these instances you may
decide to seek the assistance of a qualified RV service
center to perform these tasks. Contact your Lance
dealership’s service center in advance for a
scheduled appointment time. Advise the service
manager, in writing, the specific items needing repair
to give the service center an idea of what parts will be
required, and how long the work can be expected to
take. Keep in mind that seasonal maintenance needs
are a popular time of year at most service centers. Call
early to schedule annual tune-ups. Always include your
vehicle identification number when contacting your
Lance dealer.
Lance Camper dealership personnel are trained
professionals. They should be able to answer all your
questions. If you encounter a problem that your
dealership does not solve to your satisfaction, please
discuss it with the dealership’s management. The
Service Manager or General Manager can help.
Almost all problems are solved in this way.
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If you are dissatisfied with the decision made by the
dealership’s management, contact the Lance Camper
Customer Service Center at:
Service Manager
Lance Camper Manufacturing Corporation
43120 Venture Street
Lancaster, California 93535-4510 USA
661 949-3322
E-mail inquiries to service@lancecamper.com .
When you call or write, please give us this information:
Vehicle Identification Number
Your name, address, and telephone number
Date of purchase
Name and address of the dealer where your camper
was purchased, or who services your camper
This information will be on your Owner Registration
Card. The serial number is also located on the
identification tag located next to the entry door.