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5. Problem solving
Interference with and repairs to the appliance
by unqualified persons are dangerous as
they can result in an electric shock or a short
circuit. Do not interfere with or try to repair the
appliance; this could cause injury to persons
and damage to the appliance. Always have
such work done by an expert, e.g. a Customer
Service technician.
Please note:
If your appliance is faulty, please check
whether you can rectify the problem yourself
by consulting these instructions for use.
You may be able to rectify some problems
yourself. They are described below.
The fuses blow regularly?
Contact a technical customer service or an
electrician!
You can’t switch your induction hob on?
• Has the wiring system (fuse box) in the house
blown a fuse?
• Has the hob been connected to the mains?
• Is the childproof lock activated, i.e. does the
display show an ‘ ’?
• Are the sensor keys partly covered by a
damp cloth, fluid or a metallic object?
Please rectify.
• Are you using unsuitable cookware? See
‘Guide for selecting the right pan’.
Error code E2 is indicated?
The electronic unit is too hot. Check the
installation of the hob. Make sure that there is
sufficient ventilation.
See the section on ‘Protection against
overheating’. See the section on ‘Ventilation’.
Error code E8 is indicated?
Fault on the left or right fan. The suction
opening is blocked or covered or the fan is
defect.
Check the installation of the hob. Make sure
that there is sufficient ventilation.
See the section on ‘Protection against
overheating’. See the section on ‘Ventilation’.
Error code U400 is indicated?
The hob has been incorrectly connected.
The controls will switch OFF after 1sec. and a
continuous signal will sound.
Connect the appliance to the appropriate
power supply.
An error code (ERxx or Ex) is indicated?
The appliance has developed a technical
defect. Please call Customer Service.
The symbol will blink and a time-limited
continuous signal will sound.
Food which has boiled over, cookware or
other items are causing the touch control
sensor keys to be consistently operated.
Remedy:
Clean the surface or remove the
item. To delete the symbol press the same
key or switch the hob OFF and ON.
The pot sign
appears?
A cooking zone has been switched ON and
the hob is expecting a suitable pot or pan
to be placed on the cooking zone (pan
recognition). Only when a pot has been
placed on the cooking zone will power be
supplied.
The pot sign still appears, even though a pot
or pan was placed on the hob?
The cookware is unsuitable for induction
cooking or the pot or pan is too small.
Is the cookware you are using making noises?
This is due to technical reasons; the induction
hob and the pot are not at risk.
Does the cooling fan still operate after it has
been switched OFF?
This is normal since the electronic unit is being
cooled down.
Is the hob making noises (clicking or cracking
sounds)?
This is for technical reasons and cannot be
avoided. See ‘Guide to the noises induction
hobs make’.
Does the hob have tears or cracks?
There is a risk of electric shocks if the glass hob
develops fractures, cracks, tears or damage
of any other kind. Immediately switch OFF the
appliance. Disconnect the fuse immediately
and call Customer Service.
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