22
5 ECO FVT troubleshooting
Problem
Cause
Solution
Softener fails
to regenerate
automatically.
Interrupted power or power source
switched off.
Restore the controller and connect to a constant
power source.
Disconnected/faulty meter cable. Check the connections in the power head and
on the meter cover. Replace the cable.
Faulty power cord.
Replace the power cord.
Faulty motor.
Replace the motor.
Faulty controller.
Replace the controller.
Blocked meter.
Clean or replace the meter.
Incorrect programming.
Program correctly.
Softener
delivers hard
water.
By-pass valve is open.
Close the by-pass valve.
No salt in the brine tank.
Add salt to the brine tank and keep the salt level
above water level.
Plugged injector and/or filter.
Clean or replace the injector and/or filter.
Insufficient water flowing into the
brine tank.
Check the brine tank refill time and clean the
flow regulator.
Hot water tank hardness.
Flush the hot water tank repeatedly.
Leak in the distributor tube.
Ensure the distributor tube has no cracks. Check
the O-ring.
Internal valve leak.
Replace the seals and spacers and/or the piston
assembly.
Blocked meter.
Clean or replace the meter.
Disconnected/faulty meter cable. Check the connections in the power head and
on the meter cover. Replace the cable.
Incorrect programming.
Program correctly.
Excessive
salt
consumption.
Brine refill setting incorrect.
Check the use of salt and brine refill setting.
Too much water in the brine tank.
See problem below: Too much water in the brine
tank.
Incorrect programming.
Program correctly.
Water
pressure drop.
Iron deposit in the valve inlet.
Clean the inlet.
Iron deposit in the valve.
Clean the valve and resin.
Valve inlet blocked by foreign
bodies.
Remove the piston and clean the valve.
Resin loss
through drain
line.
Top distributor missing or broken. Add or replace the upper distributor.
Air in the water system.
Ensure that the air check system is present in
the brine tank.
Improperly sized drain line flow
control.
Size the drain line flow control correctly.
