88
c
HAPTER
6:
Service
F71/F41 Teslameter
6.9 Technical
Inquiries
Refer to the following sections when contacting Lake Shore for application assistance
or product service. Questions regarding product applications, price, availability and
shipments should be directed to sales. Questions regarding instrument calibration or
repair should be directed to instrument service. Do not return a product to Lake Shore
without a Return Material Authorization (RMA) number (section 6.9.3).
6.9.1 Contacting
Lake Shore
The Lake Shore Service Department is staffed Monday through Friday between the
hours of 8:00 AM and 5:00 PM EST, excluding holidays and company shut down days.
The Lake Shore Forum is also a great place to look for solutions, to post issues, and to
share successes:
http://forums.lakeshore.com/
.
Contact Lake Shore Service through any of the means listed below. However, the most
direct and efficient means of contacting is to complete the online service request
form at
https://www.lakeshore.com/Service/
. Provide a detailed description of the
problem and the required contact information. You will receive a response within
24 hours or the next business day in the event of weekends or holidays.
If you wish to contact Service or Sales by mail or telephone, use the following:
6.9.2 Return of
Equipment
The teslameter is packaged to protect it during shipment.
The user should retain any shipping carton(s) in which equipment is originally received, in
the event that any equipment needs to be returned.
If original packaging is not available, a minimum of 76.2 mm (3 in) of shock absorbent
packing material should be placed snugly on all sides of the instrument in a sturdy
corrugated cardboard box. Please use reasonable care when removing the teslameter
from its protective packaging and inspect it carefully for damage. If it shows any sign
of damage, please file a claim with the carrier immediately. Do not destroy the
shipping container; it will be required by the carrier as evidence to support claims.
Call Lake Shore for return and repair instructions.
All equipment returns must be approved by a member of the Lake Shore Service
Department. The service engineer will use the information provided in the service
request form and will issue an RMA. This number is necessary for all returned
equipment. It must be clearly indicated on both the shipping carton(s) and any
correspondence relating to the shipment. Once the RMA has been approved, you will
receive appropriate documents and instructions for shipping the equipment to
Lake Shore.
Mailing address
Lake Shore Cryotronics
Instrument Service Department
575 McCorkle Blvd.
Westerville, Ohio USA 43082-8888
E-mail address
[email protected]
[email protected]
Sales
Product Service
Telephone
614-891-2244
614-891-2243, option 4
Sales
Product Service
Fax
614-818-1600
614-818-1609
Sales
Product Service
Web service request
https://www.lakeshore.com/Service/
Product Service
TABLE 6-10
Contact information
