Laguna Bay Spas Spa, Руководство пользователя

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Warranty Information
COMPONENTS AND PLUMBING WARRANTY PROCEDURES
THE LAGUNA BAY SPAS TECHNICAL SUPPORT DEPARTMENT WILL WORK
WITH YOU TO MAKE SURE THAT PROCESS IS AS SIMPLE AND EASY AS
POSSIBLE. TO ENSURE THE EFFICIENT PROCESSING OF COMPONENTS AND
PLUMBING CLAIMS, PLEASE FOLLOW THESE STEPS:
1. The technician assigned to service your spa & the LAGUNA BAY SPAS Customer
Care Department must determine whether damage is due to a chemical imbalance
or manufacturer’s defect. If the damage is due to manufacturer’s defect, the
MANUFACTURER will warrant the defective part and labor during the warranty period.
This does not include any travel or trip charges, troubleshooting or diagnostic charges.
Customers living outside the technician’s travel area need to be aware that trip charges are
their responsibility.
2. LAGUNA BAY SPAS Technical Support Department will supply necessary parts for
service or repair. The technician should troubleshoot and repair the problem. If the
technician has a problem with a service call, the technician should call the LAGUNA
BAY SPAS Customer Care Department for assistance. Upon completion of a warranty
job, a Warranty Service Claim (WSC) form should be completely filled out by the service
technician.
NOTE: THE SPA SERIAL NUMBER SHOULD BE TAKEN DIRECTLY OFF THE SPA
TO ENSURE THAT THE CORRECT WARRANTY IS APPLIED.
3. The warranty service claim must be sent to LAGUNA BAY SPAS Customer Care
Department within 45 days of the date of service. The defective parts must be returned
along with the claim form. An RGA form must be filled out and faxed to LAGUNA
BAY SPAS Customer Care, who will process the warranty claim(s) within fifteen (15)
working days (if claim is received in the proper time frame and the required information
is submitted). Claims turned in late or without the proper information will be delayed.
It is the responsibility of the spa owner to insure that the spa is accessible for repairs.
MANUFACTURER is not responsible for any cost associated with making spa accessible
for repairs. If parts are required for repair, MANUFACTURER is not responsible for the
cost of shipping of parts under the terms of this warranty agreement.
ITEMS NOT COVERED UNDER WARRANTY
The following is a general overview of non-warranty items and work. This is NOT an all-
inclusive list.
* Diagnosis of spa problems * Jet inserts
* Fuses * Valve Handles
* Light bulbs of all kinds * Pump Seals
* Removing spa from structure * Draining and filling a tub
* Pillows * Acts of Nature
* Filters * Travel Charges
* Chemical misuse * any part not purchased with LAGUNA BAY SPAS
The spa cover, light bulbs, light lenses, fuses, headrests, cabinet finish, and filters are
warranted to be free of defects in workmanship and materials at the time of delivery. Any
alterations of the spa that have not been PRE-APPROVED by the MANUFACTURER will
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