LaCie Ethernet Disk RAID
User Manual
page
Troubleshooting
Problem
■
Solution
■
The Status page
indicates that the
backup is offline.
Make sure the storage system is powered on.
Check the network connection to the storage system.
To do this, click Start --> Run and type cmd. At the command prompt, type the following:
ping IP_address
where IP_address is the IP address of the storage system. If you do not see Reply from..., the
problem is with your network.
Click Action --> Repair Connection to refresh the network connection.
Make sure that the backup has not been deleted on the storage system by checking the Backups
page (see section
5.6, Managing Backups
). If it has been deleted, remove protection (see sec-
tion
7.9.5, Removing Protection
) and protect the disk again (see section
7.2, Protecting Your
Disks
).
If you changed the name of your computer, the storage system will not recognize it any longer.
Remove protection for all your disks or partitions (see section
7.9.5, Removing Protection
), de-
lete the old computer name from the storage system (see section
5.6.4, Deleting a Client
), and
then protect your disks again (see section
7.2, Protecting Your Disks
).
❖
❖
❖
❖
❖
A backup did not
occur at its regularly
scheduled time.
Check the schedule (see section
7.5, Changing the Backup Schedule
) to confirm that it is cor-
rectly configured.
Make sure the computer is powered on during the scheduled backup time.
Make sure the storage system is powered on during the scheduled backup time.
On the Status page, make sure that the Status is Normal. If protection is stopped (for example,
if you recovered the disk or recovered a different partition on the same disk), backups will not
occur until you resume protection by clicking Back Up Now. If the Status is Offline, review the
troubleshooting procedures in the preceding section.
If you changed the name of your computer, the storage system will not recognize it any longer.
Remove protection for all your disks or partitions (see section
7.9.5, Removing Protection
), de-
lete the old computer name from the storage system (see section
5.6.4, Deleting a Client
), and
then protect your disks again (see section
7.2, Protecting Your Disks
).
If the IP address of the storage system changed (for example, if the storage system obtains its IP
address from a DHCP server and acquired a new one after you added the storage system to the
list of backup locations), you must start Windows Backup Software so that it can retrieve the
new IP address. You must do this each time the IP address on the storage system changes.
❖
❖
❖
❖
❖
❖
I can’t change my
backup schedule.
On the Status page, make sure that the Status is Normal. If protection is stopped (for example, if
you recovered the disk or recovered a different partition on the same disk), you cannot change the
schedule until you resume protection by clicking Back Up Now.
