Shock Dyno
Version: 1.0.23241
Page 55/62
10.
Troubleshooting
This section defines the most common issues that can arise when using the Dyno related to
communications, data transfer, application, or mechanical issues and what steps to take in order to
fix them.
10.1.
General
Issue
Solution
Dyno is not responding, unable to
communicate.
Both, Dyno and the application, might be stuck on a
loop,
or a cache of either one can be full. Restart the Dyno
(powering it off and unplugging the USB cable for 1
minute) and restart the application on a computer.
Application is frozen or stuck on a Please
Wait dialog and cannot be closed.
Close the application through the Task Manager. If
application is stuck on a USB connection, unplug the USB
cable to properly shut down the application.
Dyno stops during the test, and when
running another test, dyno is not running,
only noise is seen on the graph.
During the previous test motor has reached overload,
restart the machine.
Cannot communicate with Dyno over
USB, Com Port does not appear in the
selection.
Reconnect the USB cable (check the sockets on both
ends – computer and Dyno). If the issue persists, try a
different USB cable, as the latter might be damaged.
10.2.
Wi-Fi Configuration
Issue
Solution
Cannot configure Wi-Fi parameters.
The communication mode in Dyno is incorrect. Change
the communication mode.
Cannot change communication mode.
The com port number might be incorrect. Select the
proper com port number and try again.
Cannot connect to router.
The router might not allow new connections; check the
router settings or restart it.
