
30
EN
PROBLEM
CAUSE
SOLUTION
19. TROUBLESHOOTING
The machine does not switch on
1. Mains power switch off
2. Incorrect connection to the water
supply
1. Rotate the main switch to ON
2. Contact qualified personnel to check
the connection
No water in the boiler
1. Water supply tap closed
2. Pump filter clogged
3. Motor pump not working
1. Open water supply tap
2. Replace the filter
3. Contact qualified personnel
Coffee not dispensed
1. Water supply tap closed
2.Pump motor not working
3. Control unit fuse blown
4. Control unit fuse blown
5. Group head control not working
1. Open the network tap
2. Contact qualified personnel
3. Contact qualified personnel
4. Contact qualified personnel
5. Contact qualified personnel
No steam comes out of the wands
1. Too much water in the boiler
2. Heating element damaged
3. Sprayer clogged
4. Heating element protection
thermostat disconnected
1. See specific problem
2. Contact qualified personnel
3. Clean the sprayer
4. Contact qualified personnel
Too much water in the boiler
1. The pump motor does not switch off
2. Hole in the heat exchanger
3. Automatic filling solenoid valve
blocked
1. Contact qualified personnel
2. Contact qualified personnel
3. Contact qualified personnel
Water leaking onto the counter
1. Drip tray dirty
2. Drain hose clogged or disconnected
3. Other leaks
1. Clean drain tray
2. Replace the drain hose
3. Contact qualified personnel
Wet coffee grounds
1. Coffee ground too finely
2. Group head has not warmed up yet
3. Solenoid valve does not discharge
1. Regulate grinding
2. Wait for the machine to reach the
required temperature
3. Contact qualified personnel
Coffee is dispensed too slowly
1. Coffee ground too finely
2. Filter holder dirty
3. Group head clogged
4. Solenoid valve partially clogged
1. Adjust grinding
2. Replace the filter and clean the filter
holder more frequently
3. Contact qualified personnel
4. Contact qualified personnel
Coffee is dispensed too quickly
1. Coffee ground too coarsely
1. Adjust grinding
The coffee dispensed is too hot
1. Pressure switch incorrectly
calibrated (GENIALE M model only)
1. Regulate the pressure switch
using the screw provided (section 6.1)
(GENIALE M model only)
The coffee dispensed is cold
1. Scale on the heat exchangers or on
the heating element
2. Pressure switch contacts oxidised
3. Electrical connection fault
4. Heating element partially burnt out
5. Heating element protection
thermostat disconnected
1. Contact qualified personnel
2. Contact qualified personnel
3. Contact qualified personnel
4. Replace the heating element
5. Contact qualified personnel
Содержание desiderio 3v
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