75
Appendix
■ au IC Card
The au IC card is lent to you by au. In case of
loss or damage, the card will be replaced at your
expense. When malfunction is suspected, or in
case of theft or loss, contact an au shop or PiPit.
■ au After-Sales Service
Information
Service contents
Repair and Delivery
Service
Member
Non-
member
Replacement
cell phone
delivery
service
Spontaneous
failure
1st
year
Free
N/A
2nd
year
and
later
Refer to the
table of the
service charge in
"Replacement cell
phone delivery
service" (Member)
service charge.
Partial damage,
water soak,
irreparable
damage, theft
and loss
Service contents
Repair and Delivery
Service
Member
Non-
member
Holding
over and
repair
Spontaneous
failure
1st
year
Free
Free
2nd
year
and
later
Free of charge
(three-year
warranty)
Actual
cost
Partial damage
Customer
charge
Upper limit
5,000 yen
Water soak
and irreparable
damage
Customer
charge
10,000 yen
Theft and loss
N/A
N/A
(By model
replacement)
Charge amounts are all tax excluded
