Appendix
Replacement cell phone delivery service
◎ If you have a problem with your au cell phone, call
us to have a replacement one (of the same model
and color
*
) delivered to your specified address.
Please return your old faulty au cell phone within
14 days after the cell phone for replacement is
delivered to you.
* If a same-model/-color cell phone cannot be
provided, a cell phone for replacement will be
provided in a model and color that we specify .
◎ You can use this service up to twice within one
year starting from the day when you first use this
service. If you have not used this service over the
past one year at the time of your application for
this service, the application will be regarded as your
first time. If you have, the application will be
regarded as your second time.
* For details, refer to au homepage.
◎ If you use this service for theft and loss, and need
to have another au IC card reissued at the same
time, 1,900 yen will be required separately for the
au IC card reissue fee.
Holding over and repair
◎ Damages and malfunctions intentionally caused by
the customer as well as those due to modification
(e.g. disassembly, change of parts, painting, etc.)
by the customer are not covered by this service.
◎ You cannot receive a refund for replacement of the
outer casing due to stains, scratches, paint
removal, etc. on the outer casing.
SIM Unlock
This product can be SIM-unlocked. SIM-
unlocking the product allows other-carrier SIM
cards to be used with it.
•
Requests can be made for SIM-unlocking on
the au homepage or at an au shop.
•
Some services, functions, etc. may have
restrictions when an other-carrier SIM card is
used. The Company does not guarantee
operation whatsoever.
•
To make settings after SIM-unlocking the
product, from the standby screen, press
k
→
[Settings] → [More settings] → [About phone]
→ [SIM card status].
•
For details, refer to the au homepage.
https://www.au.com/support/service/mobile/
procedure/simcard/ (in Japanese only)
131
