Appendix
■
au IC Card
The au IC card is lent to you by au. In case of
loss or damage, the card will be replaced at
your expense. When malfunction is suspected,
or in case of theft or loss, contact an au shop
or PiPit.
■
au After-Sales Service
Information
Service contents
Repair and Delivery Support
Member
Non-member
Replacement
cell phone
delivery
service
Spontaneous
failure
1st year
Free
N/A
2nd year
and later
Refer to the
table of the
service charge
in "Replacement
cell phone
delivery service"
(Member)
service charge.
Partial
damage,
water soak,
irreparable
damage, theft
and loss
Service contents
Repair and Delivery Support
Member
Non-member
Holding
over and
repair
Spontaneous
failure
1st year
Free
Free
2nd year
and later
Free of charge
(three-year
warranty)
Actual cost
Partial damage
Customer charge
Upper limit 5,000 yen
Water soak and
irreparable damage
Customer charge
10,000 yen
Theft and loss
N/A
N/A
(By model
replacement)
* Charge amounts are all tax excluded
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