Phone Calls
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Troubleshooting
Question
: Call does not connect.
Answer 1
: Was the number dialed using the area code? If not, try dialing using the full 10-digit
number including the area code.
Answer 2
: Are you in an area with poor wireless coverage? Try calling again from another area.
Call Emergency Numbers
You can place calls to 9-1-1 even if your phone is locked or your account is restricted.
n
Press
.
Note
: After you have placed an emergency call, your phone automatically enters Emergency mode.
View Options During an Emergency Call
During an emergency call, press
OPTIONS
(right softkey) to display your options. Highlight an
option and press
.
l
Transfer Audio
to switch the call to an external device (if applicable).
l
Contacts
to show the Contacts list.
l
Phone Info
to display information about your phone.
Tip
: Press
MY PHONE#
(left softkey) to display your phone number during an emergency call.
Exit Emergency Mode
1. Press
to end a 9-1-1 call.
2. Press
.
Enhanced 9-1-1 (E 9-1-1) Information
This phone features an embedded Global Positioning System (GPS) chip necessary for utilizing E 9-
1-1 emergency location services where available.
When you place an emergency 9-1-1 call, the GPS feature of your phone seeks information to
calculate your approximate location. Depending on several variables, including availability and
access to satellite signals, it may take up to 30 seconds or more to determine and report your
approximate location.
Important
: Always report your location to the 9-1-1 operator when placing an emergency call.
Some designated emergency call takers, known as Public Safety Answering Points (PSAPs), may
not be equipped to receive GPS location information from your phone.
