What to do if trouble occurs?
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6 What to do if trouble occurs?
Interference with and repairs to the appliance by unquali-
fi ed persons are dangerous as they can result in an elec-
tric shock or a short circuit. Do not interfere with or try to
repair the appliance; this could cause injury to persons and
damage to the appliance. Always have such work done by
an expert, e.g. a Customer Service technician.
Please note
If your appliance is faulty, please check whether you can
rectify the problem yourself by consulting these instruc-
tions for use.
You may be able to rectify some problems yourself. They
are described below.
The fuses blow regularly?
Contact a technical customer service or an electrician!
You can't switch your induction hob on?
• Has the wiring system (fuse box) in the house blown a
fuse?
• Has the hob been connected to the mains?
• Is the childproof lock activated, i.e. does the display
show an “L”?
• Are the sensor keys partly covered by a damp cloth,
fl uid or a metallic object? Please rectify.
• Are you using unsuitable cookware? See the section on
Cookware for induction hobs.
An error code ER03 is indicated and a time-limited
continuous signal will sound.
Food which has boiled over, cookware or other items are
causing the touch control sensor keys to be consistently
operated.
Remedy: clean the surface or remove the item.
Error code E2 or ER21 is indicated?
The electronic unit is too hot. Check the installation of the
hob. Make sure that there is suffi cient ventilation.
See the section on “Protection against overheating”.
Error code U400 is indicated?
The hob has been incorrectly connected. The controls will
switch off after 1sec. and a continuous signal will sound.
Connect the appliance to the appropriate power supply.
An error code (ERxx or Ex) is indicated?
The appliance has developed a technical defect. Please
call Customer Service.
The pot sign appears?
A cooking zone has been switched on and the hob is ex-
pecting a suitable pot or pan to be placed on the cooking
zone (pan recognition). Only when a pot has been placed
on the cooking zone will power be supplied.
The pot sign still appears, even though a pot or pan
was placed on the hob?
The cookware is unsuitable for induction cooking or the pot
or pan is too small.
Is the cookware you are using making noises?
This is due to technical reasons; the induction hob and the
pot are not at risk.
Does the cooling fan still operate after it has been
switched off ?
This is normal since the electronic unit is being cooled
down.
Is the hob making noises (clicking or cracking
sounds)?
This is for technical reasons and cannot be avoided.
Does the hob have tears or cracks?
There is a risk of electric shocks if the glass ceramic hob
develops fractures, cracks, tears or damage of any other
kind. Immediately switch off the appliance. Disconnect the
fuse immediately and call Customer Service.
Pulsating cooking?
The induction heating elements can only switch their po-
wer down to a certain power setting. The heating element
will start to clock below this power setting.
This means that the induction heating element will switch
on and then off again at certain intervals irrespectively of
the selected power setting. This clocking can be heard and
will become visible when you are cooking through bubbles
forming on the bottom of the pan and then disappearing
again.
This pulsating cooking is normal at certain power levels
and will not have any negative eff ect on the results of
cooking.
Remedy:
Make sure that pots and pans have a thick base so that
they have good heat retention and distribution properties.
Always close cooking pots with a suitable lid. A lot of ener-
gy is lost when cooking pots without a lid are used.
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