AFTER SALES SUPPORT
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MODEL: IA0397 PRODUCT CODE: 49648 06/2015
FAQ
Problem
Solution
The Pizza Oven does
not turn on
• Ensure the cord is correctly plugged into the power outlet and
switched on.
• Check that the outlet is working by testing with another
product.
Why does the stone
or pan not rotate?
• Ensure the Pizza Oven is on.
• Ensure the stone or pan is aligned correctly on the rotary base.
• The Pizza Oven will only work if the timer, temperature and
heating element settings have been selected.
Why does the top of
the pizza burn?
• The temperature may be set too high, lower the cooking
temperature until the thermostat indicator light turns off.
Alternatively, you can turn off the top element and have the
lower element cooking only.
• Ensure you do not overload the pizza with toppings getting too
close to the heating element.
Why does the bottom
of the pizza burn?
• The lower heating element may be burning the base, switch off
and only cook using the top element.
How do I clean the
pizza stone?
• Scrape off any excess food with a spatula or a stiff bristled
brush. Wipe clean with a paper towel or clean dishcloth. Never
use water or any detergents.
