#BAY-41-LE R.5 July 2019
Hussong Mfg. Co., Inc. • Kozy Heat Fireplaces
TROUBLESHOOTING
51
Issue
Cause
Solution
Pilot and burner extinguish
while in operation
No propane in tank
Check propane tank. Refill if necessary.
Incorrect glass assembly
installation
See Section 8.1 Glass Frame Assembly on page 39.
Incorrect vent cap installation
Adjust if necessary.
Vent cap blockage
Remove debris if necessary.
Improper pitch on horizontal
venting
¼ in. (6 mm) rise per foot (30 cm) is required on horizontal venting
Exhaust vent pipe leaking exhaust
gases back into firebox
Check for leaks and repair if necessary.
Excessive draft
A restrictor may need to be installed or modified. See 11.2.2 Vent
Restriction (after installation) on page 39.
Soot appears on glass
Improper log placement
See Section 8.3 #B41-500 Log Set Installation on page 40.
Improper venturi setting
Venturi air shutter may need to be opened slightly to allow more air into
the gas mix. See Section 11.2.1 Burner Venturi on page 48.
Incorrect vent cap installation
Adjust if necessary.
Vent cap blockage
Remove debris if necessary.
Flame burns blue and lifts
off burner
Improper venturi setting
Venturi air shutter may need to be opened slightly to allow more air into
the gas mix. See Section 11.2.1 Burner Venturi on page 48.
Incorrect vent cap installation
Adjust if necessary.
Blockage or leakage of the vent
system
Check the vent pipes for leaks, and the vent cap for debris. Repair the
vent pipes or remove debris from vent cap, if necessary.
No reaction to command
Battery back up batteries low
Replace batteries.
