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36
Troubleshooting
If an abnormality has occurred with the instrument, take the necessary actions as given in the table below. If the
instrument still does not work properly, turn the power OFF, and then turn it ON again. If the conditions still do not
return to normal, contact a KONICA MINOLTA-authorized service facility.
Symptom
Check Point
Action
Reference Page
The instrument does
not start up even
though the power is
ON.
Is the AC adapter
connected correctly
to the instrument?
Correctly connect the AC adapter.
Is the AC adapter
that is supplied as a
standard accessory
(AC-A312F)
connected?
Connect the AC adapter supplied
as a standard accessory (AC-
A312F).
Measurement
results are abnormal.
(Reflection (color),
gloss
²
)
Is the specimen
placed properly?
Set the instrument so that the
sample is in closest possible
contact with the target mask
surface.
Is the target mask
installed correctly?
Read “Installing the Target
Mask,” and install the target mask
correctly.
Is there foreign
matter or other dirt
on the inside of the
integrating sphere?
Foreign matter or dirt larger
than several mm may affect the
measurement results. Foreign
matter and dust inside the
integrating sphere can easily
scratch the barium sulfate paint
on the inside of the sphere. Use
a blower from the specimen
measuring port to blow
these substances off. If such
substances cannot be removed
with the blower, performing zero
calibration and white calibration
may improve performance.
Has correct
calibration data been
written?
Set the data for the white
calibration plate and gloss
calibration plate
²
that you are
using.
For details, refer to the
SpectraMagic NX (CM-
S100w) instruction
manual.
Has zero calibration
been performed
correctly? (Reflection
(color), gloss
²
)
Read “Installing the Zero
Calibration Box,” install the zero
calibration box correctly, and
perform zero calibration.
Has white calibration
been performed
correctly? (Reflection
(color))
Read “Installing the White
Calibration Plate,” install the
white calibration plate correctly,
and perform white calibration.
²
Has gloss
calibration been
performed correctly?
(Gloss)
²
Read “Installing the Gloss
Calibration Plate,” install the
gloss calibration plate correctly,
and perform gloss calibration.