33
Symptom
Displayed message
Possible cause
Correction
CM-
36dG
CM-
36d
The light intensity of the
light source used for gloss
measurement has
dropped.
The light intensity of the
light source used for gloss
measurement has
dropped.
To replace the gloss
measurement light source,
contact a KONICA
MINOLTA-authorized
service facility.
The light intensity of the
light source used for color
measurement and the light
source used for gloss
measurement have
dropped.
The light intensity of the
light source used for color
measurement and the light
source used for gloss
measurement have
dropped.
To replace the color
measurement light source
and gloss measurement
light source, contact
a KONICA MINOLTA-
authorized service facility.
Expiration of the
wavelength correction
(WAA) license is
approaching.
The time when wavelength
correction license renewal
is required has arrived.
To renew the wavelength
correction license, contact
a KONICA MINOLTA-
authorized service facility.
The wavelength correction
(WAA) license has expired.
The wavelength correction
license has expired.
To renew the wavelength
correction license, contact
a KONICA MINOLTA-
authorized service facility.
The light intensity of
the light source used for
wavelength correction
(WAA) has dropped.
The light intensity of
the light source used for
wavelength correction has
dropped.
To replace the wavelength
correction light source,
contact a KONICA
MINOLTA-authorized
service facility.
Error
No response from the
instrument.
Communication with the
instrument failed.
• The instrument power is
OFF.
• The COM port setting is
incorrect.
• The communication
condition settings are
incorrect.
Turn ON the instrument
power. Check the COM
port and communication
conditions, and set the
correct conditions.
The required advance
calibration has not been
performed.
Zero calibration or white
calibration has not been
performed.
Perform zero calibration
and white calibration.
Install the zero calibration
box and appropriate
target mask, and perform
calibration.
Zero calibration was not
performed using the
correct procedure.
Perform zero calibration
using the provided zero
calibration box and
appropriate target mask.