44
V E S Y N C A P P T R O U B L E S H O OT I N G
Problem
Solution
Why isn’t my humidifier connecting?
•
During the setup process, you must be on a 2.4GHz WiFi network.
•
Make sure the WiFi password you entered is correct.
How do I change my WiFi network to a
2.4GHz WiFi network?
•
Most dual-band routers support both 2.4G and 5G networks.
Select the WiFi name that
does not
end in “_5G”.
•
If your phone is attempting to connect to the 5G network, try
“forgetting” or temporarily disabling the 5G network.
•
If you are unsure, or if the 2.4G and 5G networks do not have
separate names, please contact your internet service provider.
I already have another smart appliance
connected. Why won’t this humidifier
connect?
•
Close and relaunch the VeSync app.
•
Reset the humidifier.
•
Use APN Mode to set up the humidifier (see page 20).
I’m using APN Mode, but can’t find the
“VeSync” access point.
•
Press and hold the power button on the humidifier for 10-14
seconds to trigger APN Mode. The “VeSync” access point will
appear in your list of available WiFi connections.
•
During APN Mode, the WiFi indicator on the humidifier will blink.
You will have 5 minutes to pair the humidifier with your phone.
My humidifier is offline.
•
First, delete the offline humidifier from the VeSync app.
•
Reset the humidifier by pressing and holding the power button
for more than 15 seconds. The WiFi indicator will rapidly blink 10
times and turn off.
•
Once the humidifier has been deleted and reset, reconfigure your
humidifier with the VeSync app.
NOTE:
Power outages or changing WiFi routers may cause your
humidifier to go offline.
If your problem is not listed,
please contact
Customer Support
(page 46).
Содержание SPS-916W
Страница 1: ......
Страница 2: ......
Страница 16: ...16 3 Tap the button to add your device 4 Tap Air Products VESYNC AP P SETU P c ont...
Страница 17: ...17 5 Select the SPS 916W Humidifer SPS 916W 6 Tap Start Setup VESYNC AP P SETU P c ont SPS 916W...
Страница 31: ...31 USING THE APP cont 1 Tap Share Device 2 Tap Invite Users or tap the icon in the upper right corner...
