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Troubleshooting (cont.)
Symptoms
Probable Causes
Recommended Action
E.
Not enough water in footbath
basin.
E.
Fill basin 3
″
(7.6cm) over top of
suction cover.
F.
Motor/pump assembly does
not work.
F.
Replace motor/pump
assembly. Refer to
installer/dealer.
G.
Control does not work.
G.
Replace control. Refer to
installer/dealer.
2.
Water flow surges.
A.
Not enough water in footbath
basin.
A.
Fill basin 3
″
(7.6cm) over top of
suction cover.
B.
Suction is blocked.
B.
Remove obstruction.
C.
Harness is blocked.
C.
Remove blockage.
3.
Motor starts, all bodyjets are
not functioning.
A.
Bodyjet is blocked.
A.
Remove blockage.
B.
Bodyjet butterfly valve wiring
loose/damaged, or butterfly
valve is faulty.
B.
Identify source of fault and
correct or replace wiring or
butterfly valve. Check all
wiring. Refer to
installer/dealer.
C.
Not enough water in footbath
basin (pump cavitates).
C.
Fill basin 3
″
(7.6 cm) over top
of suction cover.
D.
Keypad does not work.
D.
Replace keypad. Refer to
installer/dealer.
E.
Control does not work.
E.
Replace control. Refer to
installer/dealer.
4.
Motor starts, waterfall does not
function.
A.
Waterfall is blocked.
A.
Remove blockage.
B.
Waterfall wiring
loose/damaged or butterfly
valve faulty.
B.
Identify source of fault and
correct or replace wiring or
butterfly valve. Check all
wiring. Refer to
installer/dealer.
C.
Not enough water in footbath
basin (pump cavitates).
C.
Fill basin 3
″
(7.6 cm) over top
of suction cover.
D.
Keypad does not work.
D.
Replace keypad. Refer to
installer/dealer.
E.
Control does not work.
E.
Replace control. Refer to
installer/dealer.
5.
Waterfall lights do not work.
A.
Loose or damaged wiring.
A.
Identify source and correct.
Refer to installer/dealer.
B.
Power supply for lighting does
not work.
B.
Replace lighting supply box in
the tower or pump kit. Refer to
installer/dealer.
6.
System stops automatically
before
18 minutes.
A.
GFCI or ELCB has tripped.
A.
Set/Reset GFCI or ELCB.
B.
Motor overheated and
protection device activated.
B.
Check for restricted air space
around pump box, motor vent
blockage or suction/harness
blockage. Correct and allow
motor to cool.
7.
System does not stop
automatically after 22 minutes.
A.
Timer mechanism accidentally
deactivated.
A.
See service manual. Refer to
installer/dealer.
8.
Noisy operation.
A.
Not enough water in footbath
basin (pump cavitates).
A.
Fill basin 3
″
(7.6 cm) over top
of suction cover.
9.
Remote does not work.
A.
Remote not programmed.
A.
Re-program remote following
instructions.
Kohler Co.
31
1030200-2-B