Correcting Problems
4–5
January 1998
Symptom
Possible solution(s)
Printer does not print when job is
sent from the host.
Wait to see if the job is still
processing.
Try printing a file that has
printed previously.
Verify all export module or
printer driver settings.
Check communications settings
for compatibility between printer
and host.
Follow instructions for “Printer
does not initialize.”
Disconnect the communications
cable from the back of the
printer and try a test print.
If this does not work, service
is required.
Streaks, lines, or spots appear
on prints.
Check to see that the paper in
the tray is clean and free of
streaks.
Check to see if the ribbon
is clean.
Clean the thermal head per the
instructions in
Getting Started.
If streaks persist, use the
alternate procedure described
in this chapter.
