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Having Trouble?

Many issues can be resolved in 3 simple steps.

1

.

 Check your connection. 

Verify the cables and cords on all devices are connected 

Make sure:

  The phone line is plugged into the filter and  the filter is plugged 

into the wall jack.

  Cables make a click when connected. If you are connected and 

still unable to connect to the internet, try another phone jack.

Help & Support

www.windstream.com/support/kinetic

Technical & Billing Questions: 1.800.347.1991

2.

 Power down, then power up.

Unplug the black Power Adapter and any other devices from the 
Kinetic Gateway. Wait 15 secs. and then plug devices back in, 
making sure the power light is on, (if the light is not on, try another 
power outlet.)

15

SECONDS

3.

 

Wait for blinking light indicator.

Wait for blinking light indicators to turn solid (may take up to
2 minutes), then attempt to access the Internet.

13

Содержание windstream

Страница 1: ...QUICK USER GUIDE...

Страница 2: ...ntly Asked Questions 7 Trouble Shooting 8 High Speed Internet 9 Setting up Email 10 Trouble Shooting High Speed Internet 11 Help Support 13 To find this guide online please visit www windstream com su...

Страница 3: ...rols Access your current rentals and On Demand programs Access Live Recordings On Demand Interactive Help and Settings menus Select and view the programs you ve recorded Returns to the last menu or sc...

Страница 4: ...day s programming 4 To view more details highlight a program and press INFO again to return to guide 5 Press EXIT TO TV to return to the program you were watching GETTING STARTED WITH KINETIC Pause pl...

Страница 5: ...RD a third time Delete recordings from your DVR From Recordings section of menu select the program or series press OK Select ERASE then OK button Select ERASE again then OK How to view a list of all r...

Страница 6: ...n HD Free movie previews before you rent No waiting or downloading required Access lots of FREE On Demand programs from your favorite channels 4 Video On Demand cannot be recorded to the DVR For all K...

Страница 7: ...can watch a preview of many Video On Demand and Pay Per View titles by choosing the title name then Preview PAY PER VIEW Access exclusive ringside events and more with Kinetic TV s Pay Per View Ways...

Страница 8: ...ten 1 Press MENU 2 Use to highlight SETTINGS 3 Then select CHANNEL OPTIONS and OK 4 Then select FAVORITE CHANNELS and OK 5 Then select the list you want to make changes to or setup a new list 5 Use UP...

Страница 9: ...essful be sure to save your format You should now see a blue light on your receiver Where is my wireless encryption key 1 On the bottom of the Kinetic Gateway the key will be listed next to the Wirele...

Страница 10: ...ill not working call 1 800 347 1991 What if my set top digital box won t turn on 1 Make sure the STB button is selected before pressing the power button 2 If still not working check to make sure the s...

Страница 11: ...racter on the Wireless Network Key for example 0690735510 For directions on connecting Mac computers via USB cable visit windstream com support Connect more computers to your Wi Fi home network You ca...

Страница 12: ...mail E mail News Settings For additional support with e mail client setup please visit www windstream com help and use keyword e mail setup Incoming Mail Server POP3 pop windstream net Outgoing Mail...

Страница 13: ...et modem has connected the DSL light will become solid If the DSL light continues to blink steadily for several minutes or turns off this would most likely indicate a loss of High Speed Internet signa...

Страница 14: ...our system and also that of anyone in your e mail contact list at risk Install security applications suites It is important to protect your computer and personal information from viruses worms and hac...

Страница 15: ...t to the internet try another phone jack Help Support www windstream com support kinetic Technical Billing Questions 1 800 347 1991 2 Power down then power up Unplug the black Power Adapter and any ot...

Страница 16: ...KIN UG 04 15...

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