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Any complaints should be provided in English and in writing to Kinesis (or where appropriate, its local distributors). Complaints submitted shall be
handled in accordance with complaint handling processes mandated by the MDD.
Representations and Warranties
Kinesis and its Distributors warrant that QTUG, when used in compliance with the documentation complies with the essential requirements of the
MDD. Kinesis will perform its obligations in compliance with all applicable laws and regulations.
By purchasing QTUG, the customer acknowledges that:
•
it has been informed by Kinesis and is aware and understands that QTUG, specifically the Software, is a Medical Device within the meaning
of the Section 2(a) of Article 1 of the MDD and further that the customer is responsible for informing its customers that QTUG is a Medical
Device.
•
the customer shall not in any way alter, modify, repair, attempt to repair or replace the Hardware or Software or relevant labelling except as
otherwise permitted by Kinesis in writing.
