Keysight U3020AS26, Руководство пользователя и сервисное руководство

Страница: 39 / 41

Keysight U3020A User’s and Service Guide 39
Keysight Support, Services, and Assistance
Service and support options
The standard product warranty is a one-year return to Keysight Technologies service warranty.
Contacting Keysight
Assistance with test and measurements needs and information or finding a local Keysight office are
available on the Web at:
http://www.keysight.com/find/assist
If you do not have access to the Internet, contact your field engineer.
Shipping your product to Keysight for service or repair
If you wish to send your instrument to Keysight Technologies for service or repair:
– Include a complete description of the service requested or of the failure and a description of any
failed test and any error message.
– Remove and retain the front handles and all rack mount hardware. The analyzer should be sent
to Keysight in the same configuration as it was originally shipped.
– Ship the analyzer using the original or comparable antistatic packaging materials.
– Contact Keysight for instructions on where to ship your analyzer.
NOTE
There are many other repair and calibration options available from the Keysight Technologies
support organization. These options cover a range of service agreements with varying response
times. Contact Keysight for additional information on available service agreements for this
product.
NOTE
In any correspondence or telephone conversation, refer to the Keysight product by its model
number and full serial number. With this information, the Keysight representative can determine
the warranty status of your unit.
NOTE
Keysight Technologies reserves the right to reformat or replace the internal hard disk drive in
your analyzer as part of its repair. This will erase all user information stored on the hard disk. It is
imperative, therefore, that you make a backup copy of your critical test data located on the
analyzer’s hard disk before shipping it to Keysight for repair.