Keysight N1000A DCA-X Series, Быстрый старт

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42 N1000A Quick Start Guide
5
Contacting Keysight
Preparing the instrument for shipping
1
Write a complete description of the failure and attach it to the instrument.
Include any specific performance details related to the problem. The following
information should be returned with the instrument.
• Type of service required.
• Date instrument was returned for repair.
• Description of the problem:
• Whether problem is either constant or intermittent.
• Whether instrument is temperature-sensitive.
• Whether instrument is vibration-sensitive.
• Instrument settings required to reproduce the problem.
• Performance data.
• Company name and return address.
• Name and phone number of technical contact person.
• Model number of returned instrument.
• Full serial number of returned instrument.
• List of any accessories returned with instrument.
• The original cal data disks.
2
Cover all front or rear-panel connectors that were originally covered when you
first received the instrument.
3
Pack the instrument. Use original packaging or comparable. Original materials
are available through any Keysight office. Or, use the following guidelines:
• Wrap the instrument in anti-static plastic to reduce the possibility of damage
caused by electrostatic discharge.
• For instruments weighing less than 54 kg (120 lb), use a double-walled,
corrugated cardboard carton of 159 kg (350 lb) test strength.
CAUTION
Cover electrical connectors to protect sensitive components from electrostatic
damage. Cover optical connectors to protect them from damage due to physical
contact or dust.
CAUTION
Instrument damage can result from using packaging materials other than the original
materials. Never use styrene pellets as packaging material. They do not adequately
cushion the instrument or prevent it from shifting in the carton. They may also cause
instrument damage by generating static electricity.