9. Guarantee
1. In the case that a KESSEL product is de-
fective, KESSEL has the option of repairing
or replacing the product. If the product re-
mains defective after the second attempt to
repair or replace the product or it is econo-
mically unfeasible to repair or replace the
product, the customer has the right to can-
cel the order / contract or reduce payment
accordingly. KESSEL must be notified im-
mediately in writing of defects in a product.
In the case that the defect is not visible or
difficult to detect, KESSEL must be notified
immediately in writing of the defect as soon
as it is discovered. If the product is repaired
or replaced, the newly repaired or replaced
product shall receive a new warranty iden-
tical to that which the original (defective)
product was granted. The term defective
product refers only to the product or part
needing repair or replacement and not ne-
cessarily to the entire product or unit. KES-
SEL products are warranted for a period of
24 month. This warranty period begins on
the day the product is shipped form KES-
SEL to its customer. The warranty only ap-
plies to newly manufactured products. Ad-
ditional information can be found in section
377 and 378 of the HGB.
In addition to the standard warranty, KES-
SEL offers an additional 20 year warranty
on the polymer bodies of class I / II fuel se-
parators, grease separators, inspection
chambers, wastewater treatment systems
and
rainwater
storage
tanks.
This additional warranty applies to the wa-
tertightness, usability and structural so-
undness of the product.
A requirement of this additional warranty is
that the product is properly installed and
operated in accordance with the valid in-
stallation and user's manual as well as the
corresponding norms / regulations.
2. Wear and tear on a product will not be con-
sidered a defect. Problems with products
resulting from improper installation, hand-
ling or maintenance will also be considered
a defect.
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