7
Problem
Cause
Solution
Kettle not operating.
No Power.
Check kettle is plugged in.
Kettle unplugged.
Check kettle is correctly located
to the powerbase.
Display screen blank/Selected
Kettle unplugged.
Press the ON/OFF button to
temperature not shown on display
switch the kettle back on.
Normal Operation due:-
The display will default to 100°C
To Keep Warm reaching end time
when the kettle is switched back
of 30 minutes.
on, to select another
No function selected within 30seconds. temperature refer to the
Kettle removed from powerbase.
“Variable Temperature feature”
section.
Keep Warm not functioning.
100°C selected.
Normal operation - Keep Warm
does not function if 100°C
selected although button will be
lit.
Kettle boiling instead of going into
ON/OFF button pressed after Keep
Do not press ON/OFF button
Keep Warm function.
Warm button.
after Keep Warm unless you
want to heat the water.
Selected Temperature not shown
Kettle unplugged.
The display will default to 100°C
on display.
if unplugged.
Kettle not switching off automatically
Kettle overfilled.
Check water level is not above
after boiling.
the Max level.
Long Switch Off Time.
Lid not closed.
Check lid is closed correctly.
Long Switch Off Time or Switching Off
Limescale/mineral build up on element
Check that the element is free
too early.
affecting operation.
from scale before water boiled.
Incorrect Temperature Reading.
Refer to “descaling” section
Kettle switching on and off during use.
under care and cleaning.
Water splashing out of spout area.
Filter not fitted in spout area.
Always use the filter and do not
Kettle overfilled.
overfill above the Max level.
Kettle stopped working during
Boil dry protection operated due to
Switch off and remove from the
operation.
insufficient water in the kettle.
powerbase.
Allow to cool down before
refilling.
When the kettle has cooled
down the switch will reset itself.
Check the water level is above
the minimum level.
If none of the above solve the problem see “Service & Customer Care”.
troubleshooting guide
Disposing of a household appliance separately avoids
possible negative consequences for the environment
and health deriving from inappropriate disposal and
enables the constituent materials to be recovered to
obtain significant savings in energy and resources. As a
reminder of the need to dispose of household
appliances separately, the product is marked with a
crossed-out wheeled dustbin.
