Unable to Download the Game
Cause: Network connection error
Solution: Check if the network connection is normal
Cause: Insufficient storage of the C drive
Solution: Check the remaining space of the C drive. If it is small, clean up the drive.
Cause: Error in the game download
Solution: Enter the windows⸺downloadgame file to find the corresponding game file. Manually delete the file,
download and install the game once again on the KAT entertainment platform. Do not exit the software or switch to
other pages during the download.
55 Starting Installation
No Signal on the Control Center Screen
Cause: The graphics card is not properly connected
Solution: Check if the DVI cable connection is normal between the case and behind the screen cover. If it is normal, cut
off the power supply to the control center, find the graphics card in the case, unplug it, re-install it and make sure it is
properly installed. Resupply the power to the control center to start it.
The Power Indicator of the KATVR-Central Is Not On
Cause: No power supply to the KATVR-Central
Solution: Check if the USB cable is loose. Plug the cable out and in, replace the USB port on the control center and
resupply the power to the KATVR-Central.
Cause: KATVR-Central error
Solution: Replace the KATVR-Central with a new one
