15
Trouble Shooting Guide
Problem
Possible reason
Solution
The air frying oven
does not work.
The air frying oven is not
plugged in.
Insert the plug into a 230V or 240V power
outlet and turn the power on.
The timer is not set.
Turn the timer dial to the required
cooking time to switch on the air frying
oven.
The pan and basket are not
placed back into the air frying
oven.
Completely slide the pan with basket
locked in place back into the air frying
oven.
Food is not
cooking properly.
There is too much food in the
basket.
Put less food in the basket. Smaller
batches will cook more evenly.
The set temperature is too low.
Turn the temperature control dial to the
required temperature setting.
The cooking time is too short.
Turn the timer dial to the required
cooking time.
Food is not evenly
cooked.
Some foods need to be shaken
halfway through the cooking.
Foods that lie on top of or across each
other (e.g. french fries) need to be
shaken or turned halfway through the
cooking.
Food is not crispy
when fried.
Some foods are not suitable for
this cooking method.
For pre-packaged food, follow
instructions for cooking found on
packaging.
I cannot slide
the pan into the
air frying oven
properly.
There is too much food in the
basket.
Do not fill the basket beyond the ‘MAX’
indication.
The basket is not placed in the
pan correctly.
Push the basket down into the pan until
you hear a click.
White smoke
comes out of the
air frying oven.
You are cooking greasy food.
When you cook greasy food in the air
frying oven, a large amount of oil will
leak into the pan. The oil produces white
smoke and the pan may heat up more
than usual. This does not affect the air
frying oven or the end result.
The pan still contains grease
residues from previous use.
White smoke is caused by grease heating
up in the pan. Make sure you clean the
pan properly after each use.
Homemade fries
are fried unevenly.
Potato sticks were not soaked
properly before cooking.
Soak the potato sticks in a bowl for at
least 30 minutes, take them out and dry
them with paper towel.
Wrong potato type was used.
Floury-type potatoes are best, such as
Russet and Sebagos.
Homemade fries
are not crispy
when they come
out of the air frying
oven.
The crispiness of the fries
depends on the amount of oil
and water in the fries.
Make sure you dry the potato sticks
properly before you add the oil.
Cut the potato sticks smaller for a crispier
result.
Add slightly more oil for a crispier result.
