3-2
TRAINING MASTER FOR BLU-RAY (BD)
Objective: To provide clear and concise guidelines for customer service agents to handle calls on
box goods calls.
1. DISTORTED PICTURE
1-1. Lines on Picture
distorted picture refers to the customer getting video, but there is a problem with the video.
What cables is
the customer using to
connect the Bd?
NO
YES
determine what cables the customer is using to connect
the Bd to the tv and if connected properly. refer to oM for
connections. tighten any loose cables. Make sure the customer
is not connecting a Bd to vcr or Bd to dvd recorder.
copy protection can distort the picture on older dvd models.
is the tv set
to the correct input?
NO
YES
Make sure the tv is on the correct input.
turn tv off, then on to determine input.
video when using composite, or component.
dvi when using dvi, and hdMi when using hdMi.
do lines appear when
watching multiple discs?
NO
YES
one disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the Bd lens
needs to be cleaned. recommend the customer use a lens
cleaner on the Bd. a lens cleaner is available at any local
electronics retailer.
do lines appear when
watching a tv program?
NO
YES
lines appearing when watching a tv program indicates
an issue with the display. if the tv program is fine,
then connect the Bd to another input on the display to
determine if the problem is following the Bd.
do lines appear
when the Bd is
connected to another tv?
NO
YES
connect the Bd to another tv and play a disc.
no lines during disc play back indicates a problem with the first tv.
Please refer to the owners manual for instructions on how to
connect the Bd to a tv. if the Bd has a problem on the
second tv, then see service chart for service information.
has the customer tried
another set of cables?
NO
have the customer try another set of cables. a bad cable can
also cause video problems. test the cable with another device to
the tv to also determine if the tv is bad. if Bd is problem,
please see service chart for service information.
Содержание XV-BP1B
Страница 13: ...2 6 MEMO ...
Страница 54: ...3 41 3 Video Part 1 100 Full Color bar 7 9 10 8 11 14 CVBS_I 7 Y 8 Pb 9 Pr 10 ...
Страница 55: ...3 42 4 Video Part 2 100 Full Color bar 9 8 11 14 13 12 CVBS 11 COMP_Y 12 COMP_Pb 13 COMP_Pr 14 ...
Страница 56: ...3 43 5 AUDIO PART S PDIF 15 17 16 18 19 21 ASPDIF 15 ...
Страница 57: ...3 44 6 HDMI PART 17 16 18 19 21 20 HDMI_SDA 16 HDMI_SCL 17 HDMI_CLK 18 HDMI_DATA 19 ...
Страница 58: ...3 45 7 FRONT I F PART 21 20 T_TX 20 R_RX 21 ...
Страница 59: ...3 46 BLOCK DIAGRAMS 1 OVERALL BLOCK DIAGRAM ...
Страница 60: ...3 47 2 SMPS BLOCK DIAGRAM ...
Страница 61: ...3 48 3 SYSTEM BLOCK DIAGRAM ...
Страница 62: ...3 49 4 MT8520 DDR2 SDRAM NAND FLASH EEPROM BLOCK DIAGRAM ...
Страница 63: ...3 50 5 MT8520 HDMI ETHERNET USB AV BLOCK DIAGRAM ...
Страница 65: ...3 52 7 SMPS POWER SIGNAL BLOCK DIAGRAM ...
Страница 66: ...3 53 8 MAIN BOARD POWER SIGNAL BLOCK DIAGRAM ...
Страница 68: ...3 55 10 LEVEL SHIFTER CEC EFUSE BLOCK DIAGRAM ...
Страница 69: ...3 56 MEMO ...
Страница 71: ...3 60 3 59 2 POWER TIMER USB CIRCUIT DIAGRAM ...
Страница 72: ...3 61 3 62 3 MT8520 1 CIRCUIT DIAGRAM ...
Страница 73: ...3 63 3 64 4 MT8520 2 CIRCUIT DIAGRAM ...
Страница 74: ...3 65 3 66 5 KEY CIRCUIT DIAGRAM ...
Страница 75: ...3 67 3 68 6 TIMER CIRCUIT DIAGRAM ...
Страница 76: ...3 69 3 70 7 DDR2 SDRAM CIRCUIT DIAGRAM ...
Страница 77: ...3 71 3 72 8 NAND FLASH ETHERNET CIRCUIT DIAGRAM ...
Страница 78: ...3 73 3 74 9 AV HDMI CIRCUIT DIAGRAM ...
Страница 79: ...3 75 3 76 PRINTED CIRCUIT BOARD DIAGRAMS 1 MAIN P C BOARD TOP VIEW BOTTOM VIEW ...
Страница 80: ...3 77 3 78 2 SMPS P C BOARD TOP VIEW BOTTOM VIEW ...
Страница 81: ...3 79 3 80 3 KEY P C BOARD TOP VIEW 4 TIMER P C BOARD TOP VIEW BOTTOM VIEW BOTTOM VIEW ...
Страница 105: ...4 24 MEMO ...
Страница 106: ...4 26 4 25 CIRCUIT DIAGRAM ...
Страница 108: ...4 29 4 30 PRINTED CIRCUIT BOARD DIAGRAMS TOP VIEW ...
Страница 109: ...4 31 4 32 BOTTOM VIEW ...