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7 Troubleshooting
7 Troubleshooting
Problem
Cause/Result
Action
When preparing a latte
macchiato, the typical
three layers do not
form.
–
T
Turn the setting wheel of the cappuccino
frother to the far right and the Milk Foam
position
ü
.
T
Change the length of the interval to at
least 30 seconds in programming mode
(see Chapter 4 ‘Permanent settings in
programming mode – Product settings’).
Insufficient foam is
produced when the
milk is frothed or
milk sprays from the
cappuccino frother.
The cappuccino frother
is dirty.
T
Clean the cappuccino frother (see
Chapter 5 ‘Maintenance – Cleaning the
cappuccino frother’).
T
Dismantle and rinse the cappuccino
frother (see Chapter 5 ‘Maintenance – Dis-
mantling and rinsing the cappuccino
frother’).
T
Check that the air intake pipe is fitted on
the cappuccino frother.
T
Rinse or replace the air intake pipe. You
will find a replacement in the Welcome
Pack.
Coffee only comes
out in drips when it is
being prepared.
Coffee or ground coffee
has been ground too
finely and is blocking the
system. The same filter
cartridge may have been
used several times or
the water hardness set
incorrectly in the
programming mode.
T
Put the grinder on a coarser setting or use
coarser ground coffee (see Chapter 1
‘Preparing and using for the first time –
Adjusting the grinder’).
T
Perform descaling (see Chapter 5
‘Maintenance – Descaling the machine ’).
Water hardness cannot
be adjusted.
The CLARIS Blue filter
cartridge is activated.
T
Deactivate the filter cartridge in program-
ming mode.
‘Fill bean container.’
is
not displayed although
the bean container is
empty.
The bean monitor is
dirty.
T
Clean the bean container (see Chapter 5
‘Maintenance – Cleaning the bean
container’).
