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7 Troubleshooting
7 Troubleshooting
Problem
Cause/Result
Action
Insufficient foam is
produced when the milk
is frothed or milk sprays
from the dual spout.
The dual spout is dirty.
T
Clean the milk system in the dual spout
(see Chapter 5 ‘Maintenance – Cleaning
the milk system’).
T
Dismantle and rinse the dual spout (see
Chapter 5 ‘Maintenance – Dismantling
and rinsing the dual spout’).
The milk and milk foam
temperature is set too
high.
T
Set a lower milk and milk foam tempera-
ture for the product.
Coffee only comes out in
drips when it is being
prepared.
Coffee or ground coffee
has been ground too
finely and is blocking
the system. The water
hardness may not have
been correctly set.
T
Put the grinder on a coarser setting or
use coarser ground coffee (see Chapter 4
‘Permanent settings in programming
mode – Setting the consistency of grind’).
T
Perform descaling (see Chapter 5
‘Maintenance – Descaling the machine’).
‘Fill bean container’
is not
displayed although the
bean container is empty.
The bean monitor is
dirty.
T
Clean the bean container (see Chapter 5
‘Maintenance – Cleaning the bean
container’).
Preparation stops,
‘Fill
bean container’
is briefly
displayed although the
bean container has been
filled.
The sliding catch for the
bean container has not
been pulled out or has
not been pulled out
completely.
T
Open the service cover on the back of
the machine and pull the sliding catch all
the way out (see Chapter 5 ‘Maintenance –
Cleaning the bean container’).
‘Fill water tank’
is not
displayed although the
water tank is empty.
There is a lot of
limescale in the water
tank.
T
Descale the water tank (see Chapter 5
‘Maintenance – Descaling the water tank’).
‘Empty drip tray’
is
always displayed.
The metal contacts of
the drip tray are dirty or
wet.
T
Clean and dry the metal contacts on the
back of the drip tray.
