APPENDIX F
Contacting Customer Support and
Returning TX Matrix Hardware
•
Contacting Customer Support on page 349
•
Returning a TX Matrix Router or Component on page 350
•
Displaying TX Matrix Component Serial Numbers on page 350
•
TX Matrix Component Serial Number Locations on page 351
Contacting Customer Support
•
Contacting Customer Support on page 349
Contacting Customer Support
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day,
seven days a week in one of the following ways:
•
On the Web, using the Case Manager link at:
http://www.juniper.net/support/
•
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
If contacting JTAC by phone, enter your 11-digit case number followed by the # key if
this is an existing case, or press the * key to be routed to the next available support
engineer.
Information You Might Need to Supply to JTAC
When requesting support from JTAC by telephone, be prepared to provide the following
information:
•
Your existing case number, if you have one
•
Details of the failure or problem
•
Type of activity being performed on the router when the problem occurred
•
Configuration data using one or more of the show commands
349
Copyright © 2010, Juniper Networks, Inc.
Содержание TX MATRIX
Страница 1: ...TX Matrix Router Hardware Guide Published 2010 10 18 Copyright 2010 Juniper Networks Inc ...
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Страница 389: ...PART 6 Index Index on page 359 357 Copyright 2010 Juniper Networks Inc ...
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