• From the U.S. and Canada: 1-888-314-JTAC (5822)
• From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 12-digit service request number
followed by the pound (#) key if this is an existing case, or press the star (*) key to be
routed to the next available support engineer to report a new incident.
To return a defective hardware component:
1. Determine the part number and serial number of the defective component.
2. Obtain an RMA number from the JTAC. You can send e-mail or contact JTAC by telephone, as
described above.
3. Provide the following information in your e-mail message or during the telephone call:
• Part number and serial number of component
• Your name, organization name, telephone number, and fax number
• Description of the failure
4. The support representative validates your request and issues an RMA number for return of the
component.
5. Pack the component for shipment. See
"Guidelines for Packing and Shipping Hardware Components"
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